Rebtel: Top-Ups And Calls Reviews

by Szmumagain

Such a waste of time and effort, terrible customer service. I gave all my personal data and credit card info on their website for a “free trial” that is not supported by Rebtel . I am totally ok with paying money for the services they promised, but after setting up my profile I received a message that my acct had been restricted. Any time I tried to figure out why or how to unrestrict it I get an automated e-mail with links to more useless automated “customer service”. After fussing with it for a while and finding better alternatives, all I want is to delete my account and request my personal data and credit card to be removed from their system, but surprise (not), you can only delete the acct by loving in to the profile- but I can’t log into the profile because the pins that they have sent are supposedly wrong and the only way to get customer service is by logging on... which... I can’t do... just frustrating. I’m just going to cancel my credit card and hope they didn’t sell my info to someone as useless/irritating as them... total waste of time.... pinger, Talkatone and PopTox way better... even paying long distance calls is better than this app ，sadly.

by Carmicar

I am concerned with Rebtel because after I carefully added funds into my account to make a phone call, the application itself enabled automatically the top up add money bottom, and this is not the first time Rebtel does this.
I realized the application did that because of the email I received, if not I would have never realized that that had happened. Besides, when you try to disable the top up (which is the way I prefer to have it), you have to add money to have access to it and then you can change it back to the disable function.
I am really upset because it sounds like it is a strategy Rebtel uses to charge more money from user like me. I would really like to have those two 10 dollar transactions undone, because I never consented to them, and it is just pre determined by Rebtel the amount the automatic top up will charge you, which is 10 dollars, not 5 as I usually like to spend every time.
I am also strongly recommending for this costumer services to have a phone number where users can call and do serious complains like this I am having today.

by VijayKumar Gupta

I usually don't write reviews but now I am seriously frustrated and annoyed with Rebtel. Sometime when I need the most to make several calls to India. It start giving me problems that's u can't make call although I have unlimited plan. I try login into my account through website to make payment thinking that might be an issue. They take forever to send text to reset your pin. I informed many time over the email for same sought of issues but solved for a while and then back to square one. No customer service number to call. Had network issues voice didn't get through to other side. Most of the time I have to hang up call from this app and then use internet calling. I am seriously frustrated with this now.

This is happening 3rd time with me, even the developers are not that much educated and understand the issue.

I need my money back, this app is just making full to his customers.

by Tiger_nandu

I purchased this app for three months advance payment and I just changed my Sim card and my number got changed and all of a sudden this app stop working because it never show me I need to update before using a new Sim it’s kind of strange how can I get a message out for a new Sim without putting into phone so basically it’s kind of nonsense and they said my account got restricted and nobody trying to help me why it happened and what’s happening and I am unable to use my old number to login because my old number no more working on the new number I need to create a new account so old account will be dead this is something so strange and I lost money I am so disappointed with the customer support and with Rebtel guys pleasePlease read the terms and condition completely taking a whole day to understand do not to lose the money and am very disappointed!!!

by Helbayar

Purchased $10 credit from their website but couldn’t dial a number through their app as was prevented by a modal dialog that I need to give them access to my contacts!
That dialog box didn’t have any option(s) other than allow them access.
I e-mailed them and the next day I contacted my credit card company disputing the $10 charge. My bank stoped the charge and credited my account.
The this app finally responded to my email and was allowed access through a dialog box asking if I want to allow access but this time I was not prevented from clicking on the dial manual option.
I made 1 call then I called my bank to withdraw my dispute and the merchant was paid the $10.
The next day I wanted to use the card but was told my account was frozen. I emailed the merchant again and they responded. They requested I write to them first and explain why I disputed the charge! Then they will decide if I should be allowed access. I called my bank to open my previous dispute, and was told they can’t re-open a withdrawn dispute. That company must have known that and froze my account on purposes. As far as I’m concerned. They are crooked and thrives.

by KEOCN

I downloaded Rebtel last week and went to purchase a pay as you call plan for $5.00. To my dismay it was rejected, so I tried another card and it too was rejected. I wrote to their customer service and was told that my account had been flagged by their Security Department for review and that they would try to rush things.
A day later I got a message asking for my bank statement that supported the cards and my ID (DL or passport). After sending the items requested I wait another day and now they tell me that my email address is a problem and I should use another email address that has my full name in the address!!! Unbelievable!!! I have bought cars easier than buying a five dollar phone credit on Rebtel!!!!!

by Apande

I usually don’t write reviews but now I am seriously frustrated and annoyed with Rebtel. Sometime when I need the most to make several calls to India. It start giving me problems that’s u can’t make call although I have unlimited plan. I try login into my account through website to make payment thinking that might be an issue. They take forever to send text to reset your pin. I informed many time over the email for same sought of issues but solved for a while and then back to square one. No customer service number to call. Had network issues voice didn’t get through to other side. Most of the time I have to hang up call from this app and then use internet calling. I am seriously frustrated with this now.

by Trompz

this app is a complete and total scam, I signed up for the Free 30 day trial, and even included my credit card information. this app said I had 30 days free trial to call the UK unlimited. After 5 days Rebtel doesn’t allow me to call UK and is asking me to make a purchase for credits. So after 5 days of their 30 day trial they want to charge you, not only that, the calls hung up every time someone answered on the other end. This is a total waste of time and effort, never again. Total rip off, then. They will not post the review and make up lies. They will ask you to take a screen shot of their offer, not knowing I used a laptop to unfortunately sign up for their service. this app is pathetic, dont waste your time or money.

by Khokho104

I never write a review before. I checked all the review before I downloaded this apps. I am not sure where the good , 5 stars reviews are from. They lied.
They have me 5 free minutes, I only use it to make 1 call internationally, the person didn’t even pick up the phone. My 5 minutes were gone after that.
I was cool with it, it is free anyway. So I purchase their specia l first time deal. $1 for 30 minutes. This time I was able to make 2 phone call.; each probably took only 5 minutes . Two months later, which is today. I place a call again, and the interpreter say “ you have zero minutes” seriously?
I use this because the person I try to call, sometimes does not have internet with them.
Eventhough it is just $1, why baiting me? Is that how you do business? Pretend like you are giving us so much? Or the minutes just drain out because time fly????? .
Please be honest to customer if you want to keep their loyalty.
Hope this review get to this app !!!! Or it might be deleted since I saw all the good reviews here. And some blind goats might get the bait again!!

by TheBluntGuy

I made a 3 minutes call but Rebtel says it was 4 minutes. The truth I talked to the person for only 2 minutes but Rebtel start counting from the moment it start to wring. How can you charge me for the time I’m waiting for the person I’m calling to pick up the phone?!
The other question is how does a $5 fee becomes $7.99?! I’ve used other apps (Skype, Boss Revolution, Google Calls) and the prices never increased like that, not even after including taxes.
Also, I just joined Rebtel and it was saying that I could benefit from the first time user bonus (100 min for $5) but it never activated it after paying. This is an example of misinformation to benefit you guys.

by Kjp2.0

I haven’t used an international calling service that has perfect sound and connection quality just yet. Rebtel only has one problem honestly and that’s what they put down as your talk time vs. the time that’s actually on your call logs. It’s disappointing when I’m paying money to talk to my loved ones overseas. This has happened more than once. I called a country twice and it went to voicemail both calls lasted one minute or less and Rebtel tells me I spoke for 6 mins 😑 this happened about 3 times. I decided to give an honest review because this money loss is adding up. Please fix this because Rebtel has so much potential to be the best! Payment process is pretty easy. The rate is fair but not giving me what I pay for isn’t fair at all.

by Truth77 ❤️😀

Rebtel is difficult to use, even though you purchased minutes and it is telling you, you have no money to make call! I was extremely mad because every time I was trying to make an international call and this app kept on telling I no money for the call, that’s the I rated bad with bad words! this app doesn’t give enough minutes for your money though! This Developer needs to be enabled finger touch screen pay because I will not enter my card & my personal information to purchase minutes! Enable Apple Pay, that's all! How do I contact this developer because I do not any contact information in Rebtel when opening it? I purchased a bundle for Haiti Digicel's phone, but I am just informed that Digicel failed in the area where that person live, therefore, her phone is not working because Digicel doesn't have gas to operate its service! How do I get my money back? I will get my money back though!

by Abmaury286

Rebtel works good in terms of connectivity and interface (user friendly). The main reason for my 3 star review is the extra fee when adding money to the account. You guys seriously need to stop doing that, since many users have to go to the web version to avoid being hit by these extra fees. In my opinion, the whole purpose of Rebtel is having full functionality without having to resort (still) to the web version.

by Lsinghca

I’d like to thank the developer or the this app team for this great app, it helps to connect many of my friends around the world. It works great, no almost zero issue..I don’t know why most people are complaining in the rating section. Well anyways. One of the feature I would like to see to be able to clear Recent Call History/Log. Plus it shouldn’t show called contacts on the other device if you’re using same account on 2 or more phones.

by Catalinacata

Rebtel changed my life. I used to spend hundreds of dollars on phone cards calling my family in Peru. Now I just pay 5 dollars a month for unlimited calls to landlines and cell phones. This is a really big deal because before this, calling a cell phone was very expensive and required a phone card (when calling a rural area that has no internet or WiFi possibilities, you didn’t have much options). Now I have one this app account and with it I can call Peru from
The US and the US from Peru from multiple lines and it has truly improved our quality of life and communication in a way I thought would never happen. If I had to delete all the apps from my phone and keep one, it would be this app. Thank you this app!!!!

by Simondo34

I have tried several services for international calling, and this app is by far the best! I’ve used it for over 2 years now, and it’s been totally reliable, great rates, the user interface is very clear and easy to use, and it’s generally a great service. It has an auto top-up feature, meaning you never run out of funds. And even then, $10 lasts for a while (obviously depending how often you make calls and for how long). Highly recommended!! 10/10.

by Wolfwolffood

I logged on my this app account and found out my remaining call time had been removed(They say it was a welcome offer and it expired after 30 days, I had no idea). I got so angry and reached out to their support rep (especially Tristan) they weren’t only patient with Me, but was super calm and professional about it. He not only returned my call time, but he still added a $5 credit to my account.

Thank you this app and thank you Tristan and the other guys at this app.

by John_honest_atl

I started using Rebtel in 2013, and I pay for the phone calls. Rebtel is worth it if you want to call someone by phone (with limited access to internet). I experienced some difficulties but realized later they are from the receiving end of the telecom company. Now I know how to deal with it but overall I cannot find an app better than this one to make real phone calls. Actually, I even called banks, airlines, hotels etc and worked very well.

by MMH Chicago

Since the end of August, the connection performance has declined significantly. There is no explanation why the sudden decline. this app used to perform much better when calling overseas; however this is no longer the case. I’ve continued to lose money on poor connections; when the other party cannot hear me or I cannot hear them. Then; I have to hang up and try again multiple times without resolution. In fact, I had to use the expensive AT&T to make the calls. At this time, I’m researching the market for an alternate service to this app.

by Icookey

I have always been a fan of Boss Revolution for making paid international calls but recently I discovered this app and thought I should give it a try. I’m glad I did. Comparatively, I have not been able to determine which is cheaper, however, I seem to find this app rather cool and an awesome alternative for my calling. So far I am extremely happy with this app’s performance and I’m going to stick with it for now. After a while I think I will attempt to do a more detailed analysis of the two services to form a decisive opinion. I’m truly impressed with this app!

by Raymon069

Whenever you will buy some subscription they will by default save your all credit info and add the auto renewal for the next month without even informing you! This happened to me several times and every time I had to log in to their site from browser and deactivate it. They even did not add the option to cancel subscription in Rebtel!

There is another terrible things that they add! They have some deals, but if you buy that your other subscriptions are still in the list and auto renewed! So you will pay twice without knowing anything if you don't check your account!

by Justuninstalling

I’ve had Rebtel for about 3+years. I will uninstall right after this review. After all these years Rebtel still doesn’t have a customer service phone number. Still sending the same automated email responses. I’m tired of it. If I’m on a call and I have a few seconds left, why is the automatic voice wasting the rest of my paid time to tell me I’ve a min left? I use to top off over the phone with $5. Now the only option to top off starts at $10, $20. You have to go to Rebtel or on the website to top off. And on top of that it seems like they deducts the time it takes for the calls to connect. That’s fraud.

by Rebteluser816

I really donot understand the how is Rebtel tweaked on the backend. The trial version seemed to be perfect without any network interruptions or call drops.
Once I have made payment for the same plan and started making calls, there were multiple call drops, and voice is not clear with frequent breakouts.
I can seriously say the same day same network and same devices called using trial and actual plans are not same.
The trial version is using some different network and minutes to place pretty good clear voice calls and where as the network selection for paid services are using cheap voip networks that frequently drop calls.

by Collins100%

Hi this app, I have been using Rebtel for years now and always work for me have no problem at all, sometimes when calling some mobile number in Nigeria 🇳🇬 my account got blocked and when I contact support in 24hrs it open back nice one, my only problem with you guys now is when will you guys add functions to hide number? Am tired of calling showing my real number, if possible add virtual number to hide the real number, thank you 😊

by BigMann95

I have used various calling cards and others,calling overseas with other calling cards shows different number from my actual number,as a result friends or clients don’t take calls without numbers they know or have in their contacts,but since I started using this app few months ago,my calls to friends in Nigeria and others contacts overseas shows my exact number to them..Na this app Biko

by Ppprrraaa

First of all thanks for developers. Awesome app for international calls but I was wondering in one thing you guys have unlimited $10 for India and China but not Nepal . Because Nepal is located between India and China. One another thing there have lots of people from nepal so you guys have lots of chance to make more money . This is my suggestion and request to include nepal also in $10 unlimited monthly payment. That would be great. Thanks

by Tony Benson

They’ve introduced global unlimited but for a few countries. If only they could redefine or customize it to suit individual caller destinations than just clustering UK only. Also, they could add the ‘Deals’ feature in Rebtel than having to log on their website and purchase it from there. Otherwise, it’s a great calling app with clarity and good connectivity; love using it.