BOSS Revolution: Calling App Reviews

by Esther Dahn

I put money on BOSSRevolution every time like $5 to $40. So I went to settings to select on what options I want to use like data , WiFi or airtime . So because I’m always connected to WiFi I choose that only option. So after I finish with my call I noticed that my money is gone even when it was on WiFi , which it hasn’t done before. And it’s clearly says that if on wifi mode it will not use your airtime or data. Then I called the customer service number to explain to them with the issue with that app and the rep was so RUDE! Acting like I don’t know how to work an app, so I ask to speak to her team lead or supervisor and she disconnected the line. I’m very disappointed in this company and app I have been a customer before they even had an app and it’s just sad. I can’t wait to find a better calling system.

by Bukur7777

Boss revolution is the worst company I have ever seen! Their transaction process now is like going to war. First, they claimed they setup a secure process to complete your money transfer/transaction. But after keying my transaction request via their application, they left it for over 6 hours and later were calling me for verification. I was like, why in the world would you be calling me now for verification? They said it’s a regular process to confirm transactions. My concern is that, if Boss Revolution claimed they have a secured platform for their customers to carry out transactions, why would they have to venture their customers into extremely cumbersome verification process? Boss Revolution should not continue with any money transactions if they believe their platform is NOT SECURED! Why would a company create a so-called “secured” platform but subject you to utmost scrutiny? Boss Revolution should/must live by their words but not deceits and later calling customers for transaction verification. If not, I guess we, as customers must be told if their platform is not secured to complete transactions. Why would Boss Revolution delay my transaction for over 6 hours and later calling for unnecessary verification?

by T-w4s-3

If you’re using boss to make international call most of the time you’ll not get hold of the person you’re trying to reach directly. The calls if they lasts >25 seconds boss will charge you 8 cts even though the phone never rung at the other end. Making many attempts as you must before you get eventually connected you’ll have to keep paying that “toll” of 8cts every attempt you make.
When the call finally get connected the receiving person will tell you your phone number was different (appears as if you were calling locally). This is not a problem except when that local # disconnects you abruptly for some reasons. Then again you try make several trials because u you were not finished meanwhile you’ll be paying 8cts for every attempted call that last >25 second.
If anyone out there want to donate money to boss revolution then you’ve chosen the right app.

by Konicia

It doesn’t work most of the times...Worst app ever! I purchased a $9 worth of calling minutes to call the Caribbean and never once gotten through with my call yet my minútese as now went down to $8.33. One of the most annoying thing about BOSSRevolution is when you dialed the number you wanted to get in contact with the welcome message came on then your minutes starts running while they advertise deals at Walmart and other 3rd party company, all this while your minutes are being used up. You would think your minutes starts running when the number you’re trying to reach starts ringing but no, they start your minutes while they advertise stuff which you had to listen to know what option/number key you should press to skip and move along. Other times your call just keeps dropping, disconnects or you kept experiencing somewhat of a bad signal frequency, it doesn’t matter how good of a signal you have on your end. This my friends are just a few of the ways they con us and take our hard earned money.

RUN, DO NOT USE THEM THEY ARE SCAMMERS!

by BabeofGod

I have been using boss revolution app for buying calling card and sending money since 2014 with little delays here and there but not a big deal. Now fast forward to 2018, since Tuesday March 13th, I’ve been trying to send money less than $200 and every time I clicked on submit, it would say “unable to complete transaction “ . I’ve done this for 7 times within 10 days and not successful. I’ve called the customer service number listed, emailed them and even chatted live with one of the agents who came up 5 minutes later, NO LUCK, they told me to call money transfer department, I called them, NO LUCK, they told me to call verification department. I did, no answer , then Claribel called me back , and left me a message to call her back, I called her back twice they picked up and hung up the phone. Up till now, I don’t know what is wrong with my account that I’ve been using for 4 years with minimal delays. Nobody could explain to me. They are not giving me a definitive answer. By the way my email was never replied....SO FRUSTRATING

by Slashfmk

I got hacked somehow, someone was topping up a number through my account ($15 every 20 minutes), I contacted them with the transaction number they said we don’t know that, talk to your bank while i was losing money, so I went to my bank and they refunded all the money ($800 = overdraft + money stolen from boss revolution) and gave me a different debit card because the previous one was compromised.
After some days, I was suddenly unable to activate or access my boss revolution account, I ended up calling them.

They said if I want to reactivate my account I have to pay back the money that my bank refunded me because that was a loss for boss revolution, I was shocked that they couldn’t even help me with the issue and now my bank solved the problem they want me to pay them $45 that I didn’t use while I was a victim.
What kind of company is this? While I have been loyal to them for almost 2 - 3years.
I used to use holla since 2014, but unfortunately the company no longer exists.
I just told boss revolution that I’m not gonna pay them anything that I have never used, so I switched to Viber or something different, I took my wife and friends out of this company that doesn’t know how to treat customers when something bad happens.
I could have rated them below 0 stars if I could because this is the worst company that I have ever used in term of international airtime.

by ZoromeMo

I bought credit for calls and they charge me two times the price I wanted without crediting my boss revolution account! I called them for a refund a Friday night ant they told me it’s taking 2 Business day to see the money appears in my bank statement; I waited and by Wednesday, nothing was posted. I called a second time on that Wednesday and another representative told me it takes normally five business days for the transaction to be posted in my bank account and I have to wait 2 more days! I said ok I will wait! This is a full week I have been waiting and still nothing! My concern is why did they charge me twice at the first place?
Moreover, when you are making a called, before they correspond you to the person you calling, the seconds counts and this can’t go up to 1 or 2 minutes and we still paying for this time! I personally think we should pay the time between when the correspondant answer the phone and the when the call ends!

by Wenchy24

On the whole, Boss Rev is good IF you make quick (10-15 ‘min) international calls. Longer calls will frustrate you because the call quality is not as good. Not being heard or not hearing the other person as well as call drops are, sadly, common. The most scary issue is when you start hearing your own phone conversation playing back in the middle of your call. If this sounds confusing, it is. I’ve had this experience two or three times. While talking, you’ll suddenly hear the person you’re calling say things they already said at the beginning of the call. It’s as if the call is being recorded and, at some point, the recorder turns on while the call is still going on. Fishy stuff.

by CyprusB

How do you even suspend a customer account without sending/ texting a notification! Especially one who’s been loyal for over 3yrs! I did a mobile top up for two foreign recipients located in the same place, but the money wasn’t delivered to their phones. I had a notification to wait for at least 2hrs, which turned out into a week without the recipient receiving the top up amount. When they called their local carrier, they were informed there was nothing like a recharge or top up to their accounts. Note that the amount has been charged on my card and shows as pending on available balance. I decided to test this with a minimum amount that wouldn’t hurt if lost, but same 2hr notification showed on my boss revolution app. I called Boss customer care and they recommended for me to call next time whenever I want to do a mobile top up. After about 2weeks thinking I would make a call, BOSSRevolution requires me to verify my phone number and it won’t even accept it. Called the customer care who informed me it’s been suspended because my bank pulled back the charge after I disputed it. I would definitely recommend the support service received with Apps like Keku and Amantel. This is not just how you respond to a disappointed customer. I made sure my household is not using that application.

by Cudi655526

I should have rated BOSSRevolution a 5 but sometimes calls don’t go through and when they do, the quality is poor and more often then not, my US caller ID is not shown. Also, I cannot seem to be able to transfer money internationally unless logging in through my computer. Whenever I try to log in from my phone (especially now my computer is broken) to send money, it doesn’t work. Lastly, the new update is difficult to use. It sometimes feels like I’m using an entirely new app. Please fix.

Apart from these few aforementioned problems, Boss Revolution is an amazing app to download and use for your international calls and money transfer.

Thank you.

by BKLLC

I can see why so many users have bitter taste of Boss Revolution verification process. I have had my share of that and felt the same way.
However once you step back and see things from security perspective then you will understand and appreciate that they have a safeguard in place to prevent potential fraud from messing things up for everyone else.

I wish Boss Revolution will streamline the “verification” by implementing in-app (or web) system to eliminate human factor. This will in turn improve the turnaround time and also provide security plus increase a sense of confidentiality.
Many people are not comfortable sending out their Identification and other PII documents across the web thru unsecured channels such as email.
That is one of my biggest issues with current method.
Second, it will be nice if Boss Revolution can stop pestering users with more Verification prompts at next transaction after having gone through the said “ID verification” just months ago.
Overall I like their services, from hassle free calling credit recharge to prompt fund deposits into foreign accounts.

by Stellamalise

I love it and it makes it easier for me to send money without leaving my house and also called them on the phone without any problems. I believe that it’s more safer and I am very grateful for the service and time . I am proud to recommend people to try and see what is all about. It’s saves time from going to Western union to send money to your family and friends and cheaper as well, and the money will be there in few minutes deposited into their account without going to the bank to collect the money and additional fees.

by The Togaman

I have no major problems with BOSSRevolution . But I think they should work on minute documents necessary for regulatory compliance. When I make a call, I get charged for a whole minute even if I just talk for one second . As far as money transfer is concerned, I was asked to present multiple documents necessary for regulatory compliance I did this multiple times, in pdf, yet it was not enough. I gave up and started using a different app for money transfer without any problem. I think Boss revelation is good, but there’s room for improvement, still.

by Try 05050558

Relatives often go abroad, so international calls are an urgent need for me. In order not to look for organizations that provide these services, not to buy a new number to keep in touch, and in order not to waste my precious time, I decided to look on the Internet for services, sites or applications that provide international calls. I have read the full description of the BOSS Revolution app and user reviews. The download took less than one minute. The application is very interesting: here you can communicate with people via international communication, correspond with interlocutors, participate in promotions, transfer funds to other wallets. The application can be used even if the Internet is not connected to the phone. The application loaded quickly, registration takes very little time. I used the services I needed at a very low cost. I also invited friends per whom I was given extra money. Now I communicate with family and friends through BOSSRevolution , but only when they are abroad. Services, functions and promotions - I like all this in this application.

by Bon217

I’ve used BOSSRevolution well over a year and have had no issues thus far. You get the full use of whatever cash you put in as the balance always remains even after months of no usage.

I also recently tried the $2 monthly package which they have for different countries and it’s been great. You can access your phone contacts straight from BOSSRevolution which makes it easier to use.

I will encourage anyone who loves to stay in touch with love ones living abroad more than via texting to try BOSSRevolution , you won’t be disappointed.

by ЕвгенРоманович

I've been using BOSSRevolution for fourteen months now and I don't regret anything! The money I spend is not wasted. I always keep in touch with people close to me thanks to the international connection in the BOSS Revolution app. I have never encountered any problems since downloading the application. Everything works stably. The functionality is small but useful. There is nothing complicated in the interface. It is quite convenient to navigate by tabs. If necessary, you can always write to the support service. Specialists are always online. I contacted them several times, as I had some questions. There are also shares here. The organizers give free minutes of conversation for inviting friends. They must confirm that they came at your invitation so that they can receive a gift. I think it's so great that the organizers make such generous gifts for their users. Therefore, whenever possible, I participate in promotions to receive gifts.

by Staas.

I have been using the service for quite a long time – about 27 months. I noticed that the BOSS Revolution application always changes only for the better. Thanks to regular updates, the service never lags or freezes. Updates make the service convenient, popular, and useful. I often call people who live abroad, because the services of this application are a necessity for me. Other applications offer similar services. However, the quality of their communication is so-so, that is, it is not worth the money spent. Another plus of the BOSS Revolution app is that you can communicate anywhere in the world. That is, it doesn't matter where you live. After all, if you have a connection, you can contact anyone. Also, as many other users have written, promotions are held here, which are primarily beneficial for users of the service. I also take part in them to win and get a gift from the organizers of the BOSS Revolution app.

by PE4ENKA_

I really like the BOSS Revolution app. With its help, it is convenient to send messages to relatives who are abroad. It is also very convenient to top up your personal account and pay for the tariff, since this business takes no more than 1 minute. The money is instantly credited to the account. One of the advantages of the application is that it loads quickly and updates quickly. There are regular promotions where can get free minutes for calls. The monthly rate is only 5$. For me, this is a low and pleasant price. This application was downloaded by all my friends and acquaintances. We are actively texting here and call each other if necessary. I transferred and replenished the personal accounts of my relatives several times, and the money came instantly. I like the work of the service and the high quality of the services provided. I also noticed that the service works much faster when connected to the Internet than without it.

by MrPaketek

Downloaded I BOSSRevolution three months ago. I needed a connection with my family, so I was looking for companies that provide the service I need. Unfortunately, I was very disappointed with the quality and cost of services, so I started testing any applications that would give me the desired result. Just such was the BOSS Revolution application. Here you can not only call but also write messages to any numbers. You can also send money to other bank cards and receive money in the application. That is, the application resembles an online bank, only with slightly limited functions. But I am personally satisfied with everything since I get services at an average price. By the way, you can get minutes of communication for free, however, only when you invite friends to BOSSRevolution or win certain promotions. I even managed to win several times. Thanks to this, I got additional minutes of communication. I advise everyone to use the BOSS Revolution app for international calls, as the service provides high-quality services.

by Lesli401

Everything is very convenient in the BOSS Revolution application: can top up the balance of a phone number in a minute or quickly pay for an international call service. Also here hold interesting promotions that I often use. The BOSS Revolution app is convenient for texting and chatting with people loved ones. Messages are delivered to the interlocutor instantly! Mobile communication is very good and stable here, as there is no interference in the handset during a conversation. This is the best app I downloaded. Other developed applications had many flaws, such as noise in the phone or persistent with communication problems. There is no such thing here, which I am very happy about. I want to note that real professionals in their field work here. The consultants from the support department in a short time solve the problems that have arisen. This is the first time I've come across an application that solves client problems so quickly.

by Ardita C

Your customer care resprentatives are very irresponsible and rude to customers. Somebody had my number before me and had a remaining balance of $5 and they keept saying you have to pay it. I told them this is stealing from me, not a legal action, proceed with him because you have all his or her data (nothing to do with me). They didn't let me talk by saying that nobody gonna help me when i asked to talk to a manager. Worst service. Very disappointed. Still i have the same problem and my number is blocked to charge with your cards. I used your service and never had problem till i got this new number three years ago and your company couldn’t give a solution to problem that is easy, but i think you don’t need users of your service.

by Jahgota

I put $20 on my BOSS Revolution® card on BOSSRevolution and then they instantly only put $10 on it I called into them and question them about it they told me that it was my bank holding the rest of the money that I had to wait 3 to 5 business days well I waited to 3 to 5 business days And they never put my money in my account they actually took the initial $10 that they put into my account and now my account is at zero I had to call into them and tell them that I want to get my money back. I wanted my refund, that I was going to call my Bank who is FDIC insured to set out an investigation well they told me that they refunded my money but I’m still calling my bank because they are fraudulent please do not use BOSS Revolution® at they will steal your money from you.

by Jowineda

It’s a good and convenient app. But, the some of the workers are not professional. I made the wrong transaction and I called for a refund and the guy I spoke with said “you should get a refund within 5 days”. It’s been 10 days and I called again a lady was helping. I tell exactly what happened and explain that I needed a refund. She acted like she didn’t understand at time and to make matters worse she even said a few things in Spanish. When I asked her if she’s talking to me she said yes and had the audacity to say “what did you need help me it’s again?”. She told me they are doing an investigation to see why I didn’t get the refund. Like how hard it is to issue a refund back. I am really disappointed and annoyed because that’s the worst customer service I’ve encountered.

by Edu_frank

BOSSRevolution is a TOTAL SCAM, just stealing money from us. My balance was low so I made a subscription for $5 unlimited and received text msg confirming the payment. I was in the middle of a call and it dropped because of low funds, it only used the last balance I had and the $5 never kicked in. I call Customer Services 4 times and they said everything is ok, but I try to call and say “no enough funds” every time. I asked to talk to someone else and they said there’s nothing they can do. I asked my money back and he said I couldn’t have because I had already made a phone call, but I only used the last cents that I had paid before. Total scam, just wants take money from people. Don’t use it. That had already happened before and I gave another try but not anymore.

by King Of Spain & Mexico

I have been using boss revolution for about 7 years with different phones and enjoyed it for the most part.
However, a few months ago a bought a boss rev card at 7-11 for $10 and I can’t use the credit I bought.
I have been trying to make calls and a message appears saying “Oops!! Let’s check your phone settings. Go to settings on your phone to confirm you have access to he internet”.
Why does that happen when I have close to $10 in credit? I called customer service and they were no help. I was transferred repeatedly to the money transfer when I simply wanted customer service. Eventually a representative told me to uninstall BOSSRevolution and re-install it. I’m afraid to do that cuz i don’t want to lose the credit I have purchased. Please advise.

by Edgar Snow

I’ve used boss revolution via the physical calling cards with great ease in the past (and with amazing rates for the counties in Africa I frequently call). I decided to download BOSSRevolution and start using it. What a terrible customer experience I’ve encountered ever since. As a lot of the other reviews are saying, the customer service reps are often rude, and unable to give you any direct answers. The ones that are polite still don’t seem empowered to actually address customer issues. Further, the internals of the company seem very siloed and segregated, so when you want specific answers, you’re only able to escalate things through the ranks of the customer service line of management. I supposedly got connected to the top of the chain, “Francisco”, but was told I’d be contacted by him Tuesday, May 8th 2018 and I am still waiting as of today, Friday the 11th.

by Lshonda

So where do I start...I downloaded BOSSRevolution in March to speak with fam and friends in Guyana but they’ve been misleading information from the start. First, when I charged my account $50 I was only credited $10. I called the customer service and was told, “my account credit card needs to be verified first for the remaining $40 to be credited which would take another 24hrs. Of course after 24hrs it was not credited so I called back and had to ask for a manager before they would credit my Boss account with the $40. Then a few weeks later my auto recharge stopped recharging which I was told I had reached my limit for the month so I needed to wait for them to remove/change the limit on my account which would take 24hrs. After 48hrs I still could not recharge my Boss account and no manager and anyone else could help solve my problem...2 weeks later I am still not able to recharge my account and after having to buy the calling cards to recharge I’m over BOSSRevolution constantly ending my call for no reason and all the promises I received were lies!!!! Looking for a more reliable app for my call now!!!!

by Catherinenicole123

Boss revolution is a money eater. You’re call may not go through at all, meaning that the person you’re calling won’t even get it but the company still manages to charge you , even though you didn’t even get a chance to connect to the other person. I was ringing someone for only 6 seconds and got send straight to voicemail (mind you that my cell reception was bad so the call didn’t even go through) and Boss Revolution will still charge you the 15 cents for a minute. C’mon now, I have six second rings to the other caller , and I have to try to call them more than 3 times to make it go through? Not fair how I have to pay a minute worth call. Going to be taking my business somewhere else.

by Bernetaf

I moved to Georgia from Brooklyn New York in 2013I couldn’t drive at that time and there was no way for me to buy a phone card so I called my friend in New York and told her to buy me a card and text me the pin she called me and gave me the boss card and told me it was refillable from 2013 until now I have been using it and it gets better now I have BOSSRevolution on my phone and I can now dial the number straight without calling boss first. I do enjoy using Boss revolution and their app it’s very very convenient keep up the good work Boss Revolution you made me happy. Berneta from Atlanta Georgia

by SteelTania

I have BOSSRevolution and I called yesterday to get the number changed and the man who attended my needs was very helpful and was able to give me the information I needed to get my app back working fine. He also gave me a number I can call to make my calls to Honduras in case my app don’t work. I love BOSSRevolution and have no problems with it!! Now if he would answer the phone when I call him in Honduras so it wouldn’t just eat my money without talking to him, but, his loss not mine!! Thank you Boss Revolution!!