Contact Rebtel Support

Such a waste of time and effort, terrible customer service. I gave all my personal data and credit card info on their website for a “free trial” that is not supported by the app. I am totally ok with paying money for the services they promised, but after setting up my profile I received a message that my acct had been restricted. Any time I tried to figure out why or how to unrestrict it I get an automated e-mail with links to more useless automated “customer service”. After fussing with it for a while and finding better alternatives, all I want is to delete my account and request my personal data and credit card to be removed from their system, but surprise (not), you can only delete the acct by loving in to the profile- but I can’t log into the profile because the pins that they have sent are supposedly wrong and the only way to get customer service is by logging on... which... I can’t do... just frustrating. I’m just going to cancel my credit card and hope they didn’t sell my info to someone as useless/irritating as them... total waste of time.... pinger, Talkatone and PopTox way better... even paying long distance calls is better than Rebtel ，sadly.

I am concerned with the app because after I carefully added funds into my account to make a phone call, the application itself enabled automatically the top up add money bottom, and this is not the first time the app does this. I realized the application did that because of the email I received, if not I would have never realized that that had happened. Besides, when you try to disable the top up (which is the way I prefer to have it), you have to add money to have access to it and then you can change it back to the disable function. I am really upset because it sounds like it is a strategy this app uses to charge more money from user like me. I would really like to have those two 10 dollar transactions undone, because I never consented to them, and it is just pre determined by the app the amount the automatic top up will charge you, which is 10 dollars, not 5 as I usually like to spend every time. I am also strongly recommending for this costumer services to have a phone number where users can call and do serious complains like this I am having today.

I usually don't write reviews but now I am seriously frustrated and annoyed with this app. Sometime when I need the most to make several calls to India. It start giving me problems that's u can't make call although I have unlimited plan. I try login into my account through website to make payment thinking that might be an issue. They take forever to send text to reset your pin. I informed many time over the email for same sought of issues but solved for a while and then back to square one. No customer service number to call. Had network issues voice didn't get through to other side. Most of the time I have to hang up call from Rebtel and then use internet calling. I am seriously frustrated with this now. This is happening 3rd time with me, even the developers are not that much educated and understand the issue. I need my money back, Rebtel is just making full to his customers.