Vonage Business Communications Reviews

by Cvargas

I was sold a bill of goods about this phone system, but it doesn’t work. People call you and VonageBusinessCommunications doesn’t ring. I literally have to have 2 or 3 devices running VonageBusinessCommunications in the hopes that one will ring when a customer calls. The website doesn’t provide a detailed report of where the calls go or what option they press in the auto attendant. Customer support is no help, must have called them about 5 times and hours wasted on the phone with them and they don’t resolve anything and don’t even call you back. Finally getting Verizon installed this week, yes is more money, but it will cost me less because hopefully I will not be loosing so much business as I am with Vonage.

by Laur_han

I just now am starting to use Vonage for my workplace. I have to protect the privacy of the clients of clients I work with majorly. So I always thought I’d have to have separate phones, one with crazy privacy to do business stuff. I am super impressed with the whole app and the entire business phone integration. However I CANNOT use VonageBusinessCommunications because I. Can’t have client information showing up on my personal device’s call log. At least with google voice the call log was private within VonageBusinessCommunications . The call log on the device showed “google voice call” and no other information. Currently on my personal device call log I see that it is from Vonage AND it lists the exact number calling me and the first and last name. i understand and want this to happen within the Vonage system and app. But I CANNOT have that information on a private, personal device and there is no setting to manage this like with google voice. Therefore I can’t use it. And I’m really sad. I seriously hope there is an easy quick fix. I can’t be the only one with the problem.

by Business Joe

The service is ok, but these companies seem to think is fine to repeatedly as for ratings and validation. With 5 different apps doing this to me repeatedly when I am a busy owner…it’s quite frustrating and has a cumulative effect.
I would really give it 3 stars, as some obvious problems exist that seem obvious to me, and also some more complicated problems with not being able to use my hotspot unless I force-quit VonageBusinessCommunications .
Hopefully there will be an overhaul of the contact history. If you have 3 phone numbers for one person…you can’t tell what phone number they called from even though you have the numbers in your contact. Some of my business have 5 different numbers that they call from….but alas, with this software you will have no idea which number called or in many cases what time they called or texted.

It’s like people who don’t use cell phones for business are making this program. Come one, if you want decent rating you have to have all the basic features.

by 00000010000100010

I signed up having high hopes for vonage. All i have been since I've joined is let down time and time again. Signal is almost always horrible with calls, half the time they dont even ring, and to top it off their customer service is absolutely horrible and they shut off your line multiple times even if you pay on time every month. I literally sent them a copy of my receipt and the person on the line said it was fine then surprise surprise, my line gets cut for no reason again. I have called support multiple times to handle it and all i get is rude supervisors who talk over you and customer service reps who don't have the slightest idea how to help you. Will NEVER sign up any of my business with Vonage anymore. Its so bad as soon as i finish writing this review i am going online to find a new service provider.

by MaziMaz

I had vonage from May-October. From day one I had issues with texting, outgoing and incoming calls, voicemail…you name it! Every time I contacted tech support, they had no idea how to help me and would say they are “escalating” my issues to the escalation team and that team would call me back…never did! Not certain how much business I lost during those months! Finally got fed up and cancelled in October 2021. They continued charging my account until February 2022! When I called to discuss this additional billing, this company had the audacity to charge me an early cancellation fee! Over all I paid for 6 months of service which they never provided, cancelled service in October, got charged for service until February, and got charged early termination fee! Worst customer service in the industry! BEWARE OF THESE THIEVES!!!

by AYFKM 2.0

It’s a cell phone a smart device you should be able to turn off all the ridiculous features that somebody in construction has absolutely no need to use from the field but instead I can’t even answer a phone call without having to push three buttons and still can’t determine which one is earpiece or speaker this is a horrible app. Using voice over IP for the office is one thing but in the field you have made it too complicated. I would wager that I’m probably less than three phone calls away from throwing this phone as far as I can.

by Gmagierski

I’m currently trying to get with some sort of help desk as I type this and there is nobody to talk to. It’s all done over text chat which I’ve just been in the queue for five minutes and still have the same number of people in front of me as when I started. My question will take less than a minute to answer for a live operator but they don’t have any of those apparently so I’m gonna wait 15-20 minutes because of their terrible customer service. The service is good but if you ever need customer service, they are terrible to work with. That has been our biggest complaint with Vonage. I would not recommend them to any other business owner that I know and we our looking into replacement services at this time.

by EwersArch

VonageBusinessCommunications is useless for our small office. On our office desk phones, all 5 phones ring when our main office line rings. We also have individual phone numbers for each phone so our clients can dial a person directly. However when someone is out of the office it would be nice to use VonageBusinessCommunications to call that employee on their direct line. But since their desk phone rings when the main line rings, VonageBusinessCommunications also rings everyone’s cell phone app when a call comes in on the main line. We can’t have employees outside the office answering the main line when the call is not for them. Until Vonage fixes this, VonageBusinessCommunications is useless for us.

by BethSS1

I really do not like VonageBusinessCommunications and would not use it if I didn't have to for work. This latest update is awful. I am off work and calls are still ringing on my phone even though I used the mute switch to mute my device in VonageBusinessCommunications . All day long I kept getting ghost calls where it would pop up with a call that said blocked caller, say "Vonage business audio" ring for a single ring, then it would stop and a regular call would come in. I don't like how the call takes up the entire screen and you can't swipe it away if you're in the middle of something, you just have to wait for it to stop ringing. I don't like that you can't see who answered the calls when you're working on a line that goes to multiple co-workers. All of our phones ring at the same time but you can't see if the call was answered? It just says missed call. When you answer a call sometimes it's still saying Vonage business audio in the background. When you try to call someone it won't ring, you hang up and try again and it shows the same call is still going on the background when you're already on the phone again. I hate VonageBusinessCommunications.

by Raj(netPark)

Our company has been using VonageBusinessCommunications for about a year and its been nothing but problems with sending calls to other logged in agents when a call is missed by an agent. For some reason even being in the same tier doesn't matter. Also there is not consistency between the desktop app and phone app, calls that were answered on the desktop app will not show on the phone app and vice versa. We've been having a lot of trouble between making sure the tier system works correctly. I have an Iphone 7 plus and no matter what if I log out or mute my phone, I still get phone calls coming to my phone directly.

by Lawyergoldman

I have had using Vonage Business for the last 7 years at my law firm. I originally shifted over from conventional land lines phones for price and features. I loved the customer service and ability to communicate via chat to clients through the Vonage app where it would use my office number. HOWEVER, Vonage as slowly but surely gone to the crapper. They no longer have a live person to speak with in customer service! You must now chat with someone online after waiting 20 minutes. Call quality from iPhone app is horrendous. Always dropping calls or robotic sounding. Real professional sounding! Probably the most disappointing feature of Vonage? You cannot send mms ( Multimedia Messaging Service)! What does that mean? You cannot send images or files to customers via text! You can download from VonageBusinessCommunications Store about 25 free messaging service apps that have the ability to send photos to other people! When I “chatted” with customer support about this, they told me, “well you can send images to other internal users within your firm, just not to external customer numbers.” Well, that’s just great! You can even send images through MagicJack! You know, the “as seen on tv” device!!! Looking to switch my 9 lines to Ooma.

by JoeB90

UPDATE, months later and still nothing with MMS !?
Hard to believe...
I have been a vonage business user for a number of years and I really think its a great company with especially good customer service. BUT, whats with no MMS you give us texting but stop short of MMS ? I send my customer a text and cannot receive a photo of a data plate or some part that has an issue since there is no MMS. I think for me at least being a mechanical contractor video phone is useless, but MMS is very valuable. I don't know but it seems to me that creating text on my vonage app is 90% and MMS is another 10%. Hope to see MMS soon. Thank You !

by Razcrux

Missing speaker button option when replaying and when you put your ear on the phone it makes the voicemail stop playing because your ear will touch some of the tabs and switch away from the voicemail screen. This problem is pretty severe, because there are so many buttons all around the voicemail play and the screen stays active when you have it placed next to your head to listen to it. There are other issues with VonageBusinessCommunications , but this is probably the most aggravating one.

by Jenn71489

Yesterday when using VonageBusinessCommunications I was looking at a message and it started loading with the refresh spinning on the screen, which had never happened and it automatically logged me out. When I logged back in all my messages were gone and all contacts I had added myself were gone. Any contacts from my phone and all pre-loaded business contacts were still there. I wanted to save all my conversations I case I needed them later. VonageBusinessCommunications is okay, but I only use it for work. Wouldn’t use it otherwise.

by Kat23576

I’m not sure why I keep hearing beeping while I am making a call and/leaving someone a message. Also VonageBusinessCommunications wouldn’t let me hang up after leaving a message. The other issue we have been having is that our main phone at our office says the call cannot be completed when our receptionist tries to call my actual cell phone number which is also set up as an extension when I need it. It takes 2 or 3 tries before she can call me and sometimes she has to give up and use her cell phone to call me. For the most part Vonage works but it has its issues.

by Asandhoff

When I use my Yealink or my computer to make a call, it works fine. The problem is when I use VonageBusinessCommunications . I can’t hang up from a call. If I click on the hang up button, nothing. I have to either reboot my phone. Or, when I used chat yesterday, he told me to uninstall and then reinstall VonageBusinessCommunications . Neither of which is ideal! This never happened with the old app, and I use my cell phone must of the time to make calls. VERY FRUSTRATING!!!

by SailorSirius

VonageBusinessCommunications works well for me. Calls are clear, and I like that I can text clients if I need to. I love the new ability to add images to texts too! However, I’m on iOS, and the call notif banner doesn’t show the caller ID - just the number. Since I can’t see who’s calling, I can’t screen spam calls, which as we all know are constant and disruptive. In my workflow, it’s inconvenient to have the desktop app or the browser version open just to see who’s calling. Please, PLEASE add caller ID to iOS call notifs!

by Avatarschell

The company I work for uses Vonage and I enjoy it for the most part. It’s pretty easy and intuitive to use, and their customer support is fine. Always available when I’ve needed assistance which was one time. Their online support and user guides are well made and easy to understand - mostly.

Downfall? Kind of expensive if you’re just a small business. Positive side? It’s a professional service from a company that’s more than just an app developer. I view their services as comparable to Spectrum, CenturyLink, etc.

All and all, it’s probably worth the money.

by Djjdjwjndhfi38833

Ever since the recent update calls still come through and ring 1-2 times when VonageBusinessCommunications is on “mute this device“. This never happened before the latest update.

UPDATE: Updating VonageBusinessCommunications by itself didn’t work so I deleted and reinstalled VonageBusinessCommunications . That seems to have solved the problem. Thanks

by Malcolm59

I don’t understand all the negative reviews. I’ve never had an issue with VonageBusinessCommunications receiving calls or making calls. As far as setting office hours that’s done in the admin page on your account. My phone ring from 8:30 to 6 and the rest of the
time go to voicemail without making a peep in the evening. I believe all these negative Nelly's just don’t understand how to make it work or are not intelligent enough to read and comprehend instruction.

by Annieklug

We’ve been using vonage for our business for about 6 months now. We are really dissatisfied with the customer care assistance. Getting help with their supposed 24/7 technical assistance seems impossible as their phone rings constantly but no one seems to ever be there to answer. The phone we received was expensive but the sound quality is really poor. We end up making and taking most of the calls with our person cell phones. Very disappointed in their service and products so far. We are very busy but I’m so motivated to change to another company!

by Kevinmizu

I switched to Vontage because of their call routing features. I never thought I'd have so many issues just receiving a call through their app! It's extremely frustrating to have incoming customer calls drop all the time.

Second and last time reviewing VonageBusinessCommunications! I gave them a second chance. Stupid me!! App does not answer incoming calls. This is the second day. I've lost business because of this. The in app diagnostics say everything is fine! Goodbye vonage. I can't afford to lose more business because you have a crappy app!

by Keebs87

When I get calls, the calls are fine. The problem I have is when calls either come in to the main line and my phone doesn’t make so much as a peep, and/or calls to my extension go straight to voicemail without ringing - and then, a minute or two after a call (of either of the aforementioned types) not going through to my phone, a call will come in, no problem. So no - my device is not muted.
I’ve logged a ticket with support regarding this and am waiting for a response.

by Webcds

When signing up for the service we chose the on demand dialing and nowhere did it say the only if you paid for the whole office recording package would you be able to access the call recordings on VonageBusinessCommunications . With on demand recording they can only be accessed via the web portal. I wouldn't be apposed to having the whole office recording but we only have one extension and $50 extra amonth just to add that is way to much. I wish they offered better pricing for small businesses.

by Pa_eng

VonageBusinessCommunications performs well both within and outside my network.

I can use VonageBusinessCommunications like having separate cellphone for my business. It has full functionality like receiving and sending text messages, voicemail, video conferencing. I never miss a call when I’m not physically at the office, because I can take my office wherever I go.

Reading my voice messages also helps me to save time and be more productive and efficient.

by ~pK2015

We’ve used Vonage for years in the office and now we are using VonageBusinessCommunications . It gives us great flexibility. I like the note taking app which ties sales notes to the customer call. It definitely gets the job done. My only complaint is that on my IPhone there’s a little delay on getting speakerphone activated. 2nd thing is I have had a hot run on main phone and when 2-3 people are on hold it seemed to drop one.

by AkenRPierre

I haven’t been with Vonage long, however, thus far I am very pleased with the reliability of the mobile app, feasibility of usage, and the features within VonageBusinessCommunications . As a consultant, I am always on the road and engaged in my other businesses. It makes it convenient to have access to a platform where not only my staff can use in the office but I too remotely. Hoping to be a long time customer.

by Software Review Group

I work in call center development and would have never thought an inexpensive solution would be this clear and easy.

I would recommend this to my clients and anyone that needs a big business presence at a fraction of the price. Oh, the customer service folks are in the US and speak English! They answer fast and resolved all my issues on first call.

by BrianBRB

Moving over to Vonage business VoIP was the best decision ever. Now I am able to receive texts on my landline. Have a identifiable caller ID. And make calls from my cell phone as Ziff calling from my landline. Sound quality is excellent. Ease of use is good. Even syncing up with Contacts is easy. VonageBusinessCommunications has simplified communication with clients, vendors, and employees. Thank you vonage

by Snow43310

Our decision to go with Vonage as our business phone provider has been an excellent one. We have been surprisingly pleased with every one of their employees in sales and support. Their follow up and attention to details is second to none. I’m would highly recommend them to anyone.