Contact Vonage Business Communications Support

I really do not like this app and would not use it if I didn't have to for work. This latest update is awful. I am off work and calls are still ringing on my phone even though I used the mute switch to mute my device in the app. All day long I kept getting ghost calls where it would pop up with a call that said blocked caller, say "Vonage business audio" ring for a single ring, then it would stop and a regular call would come in. I don't like how the call takes up the entire screen and you can't swipe it away if you're in the middle of something, you just have to wait for it to stop ringing. I don't like that you can't see who answered the calls when you're working on a line that goes to multiple co-workers. All of our phones ring at the same time but you can't see if the call was answered? It just says missed call. When you answer a call sometimes it's still saying Vonage business audio in the background. When you try to call someone it won't ring, you hang up and try again and it shows the same call is still going on the background when you're already on the phone again. I hate this app.

I just now am starting to use Vonage for my workplace. I have to protect the privacy of the clients of clients I work with majorly. So I always thought I’d have to have separate phones, one with crazy privacy to do business stuff. I am super impressed with the whole app and the entire business phone integration. However I CANNOT use the app because I. Can’t have client information showing up on my personal device’s call log. At least with google voice the call log was private within the app. The call log on the device showed “google voice call” and no other information. Currently on my personal device call log I see that it is from Vonage AND it lists the exact number calling me and the first and last name. i understand and want this to happen within the Vonage system and app. But I CANNOT have that information on a private, personal device and there is no setting to manage this like with google voice. Therefore I can’t use it. And I’m really sad. I seriously hope there is an easy quick fix. I can’t be the only one with the problem.

The service is ok, but these companies seem to think is fine to repeatedly as for ratings and validation. With 5 different apps doing this to me repeatedly when I am a busy owner…it’s quite frustrating and has a cumulative effect. I would really give it 3 stars, as some obvious problems exist that seem obvious to me, and also some more complicated problems with not being able to use my hotspot unless I force-quit the app. Hopefully there will be an overhaul of the contact history. If you have 3 phone numbers for one person…you can’t tell what phone number they called from even though you have the numbers in your contact. Some of my business have 5 different numbers that they call from….but alas, with this software you will have no idea which number called or in many cases what time they called or texted. It’s like people who don’t use cell phones for business are making this program. Come one, if you want decent rating you have to have all the basic features.