Contact A O Smith Support
Company Name: A. O. Smith
About: With constant remote monitoring and helpful tools designed just for
professionals, the A. O.
A O Smith Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of A. O. Smith
Verified email ✔✔
E-Mail: webmaster@hotwater.com
Website: 🌍 Visit A. O. Smith Website
Privacy Policy: http://www.hotwater.com/privacy-policy/
Developer: A. O. Smith
3 Most reported problems 😔💔
Garbage App
by Hobzac75
I was back and forth on deciding on a Rheem Hybrid or A.O. Smith. I went with the A.O. Smith because I have prior experience with them, they are supposed to be quieter, and more energy efficient.
I should have looked at the app ratings too…This app is useless. Not even worth downloading. You’ll be changing everything at the water heater.
This app doesn’t stay connected to the water heater. The couple features it has are pointless even when they do work. How about something that tells me it is operating? How about something that tells me what functions or functions are currently operating? Are the elements being used or is it just the heat pump?
The schedule makes no sense. You set a schedule for the water heater to be “topped off”. What does that even mean!? It’s set to 120 deg. It should be 120 deg. What does topping it off mean?
Very disappointing app for the premium you pay for the water heater. Makes you wonder if the water heater control unit is any good. It and the app are made by the same people….
Doesn’t work
by Waiting4better
I’m on day 8 with with technical support. I can’t get my new water heater into the app. I’ve tried every suggestion given and nothing works. They said they deleted all of my account information and to start over. When I tried to create a new account it said my email was already in use. I tried signing in with my email and the password I created two days prior and it took me to the dashboard and prompted me to add my water heater. I was unable to add since I kept getting error messages. Technical support said they will delete my account again and to start over after they contact me. Since that didn’t work previously I don’t know why they think that it will work.
Whisky Tango Fox!
by Americanidol7483
It’s hard to believe that a time when companies are embracing AI tools effectively, that ANY company could post an APP as shameful as the AOSmith app.
My experience has been the same as most that have written apps. After a week, I have been unable to create and account and add my water heater. 4 calls to customer service! Wish I’d read these posts before wasting so much time trying rhe get the app to work, or the long waits to get WORTHLESS customer support.
How is this company in business?? The app doesn’t work and it appears to be of only “Flintstone” sofistication! I compare the ease of startup experience compared to getting a new iPhone where the phone and apps work in sync from the get go.
It’s clear to me that there’s mgmt issues as I’ve read also the boilerplate responses to complaints over the past 2 years! But no results. Back in my working days… if I performed at this level - I would no longer be employed!
Lesson learned about AOSmith. Appear to be stuck in the e 80’s from a tech/customer service perspective.
Have a Problem with A. O. Smith? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of A. O. Smith to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a A. O. Smith customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using A. O. Smith.
