Contact IBKR Support

by Gagalady1990

1. Log in is super frustrating. It takes forever, it logs you in many times without trading permissions, and often it just gets stuck on the “connecting” message after you enter your credentials and never logs in. 2. The functionality on the app for trade types is more extensive than the web interface. Which tells me that they have developed these two interfaces completely independently of each other and thus the user experience is not uniform across both. This is an antiquated approach from the dot com bubble days. They need to completely revamp their approach to Omni channel 3. The data on your portfolio is extremely inaccurate. It has some value for net gain or loss for the day and when you trade a stock at market the actual net profit loss changes dramatically, telling me that the data is not correct. 4. Customer service is impossible to reach. 5. Would you believe that the browser based website does not have Trail Limit order functionality while this is available on the Mobile App? Just unbelievable how their IT has built the web and mobile versions completely independently of each other. They really are in the 1970s of web development.

by F IB

This reason alone is why I am switching to fidelity. IB sends you a debit card and then after you activate it- it has a purchase limit of like $300 a day. I activated the IB key on my phone- such a horrible experience. Authentication problems and logging onto my account. Plus they are very very slow with ACH deposits- makes me think they earn a couple days interest on just holding onto your funds. Not worth it- a total scam. I won’t be able to trade 100,000 products with Fidelity, but at least I will have power over my money. Their marketing of giving you access to all these products is a gimmick when they can’t do basic things right. Wait times are long for phone support. Crappy technology, crappy UI, crappy support- I don’t need to trade some obscure product. I have what I need with Fidelity and I think IB commissions are a scam too- whole company is a scam- it’s from Chicago made from, for and by bonehead Chicago traders. Just compare the reviews of Fidelity app vs IBKR app on the AppStore- that says it all!!! I should have done that before going through this ordeal.

by Boy From Da Hood

Been using for over a year now and while there are robust tools available on Interactive Brokers, it’s become increasingly frustrating to use. Their login, especially on web, seems not to work much of thumb and doesn’t allow you to view your portfolio without sometimes restarting the browser. Customer service is horrible. I’ve been trying to get a debit card for 5 months now and have spoken to 4+ customer service agents only either to be assured that my issue has been seen to-when it hasn’t, or they just ignore my service ticket. Trading permissions have also proven difficult and approval is meant to take 1 day- again customer service has proved useless at trying to help me resolve this. I’ll likely close my account because of these issues. It’s a pity because there is so many great things about the platform but I wouldn’t risk using a platform that doesn’t assist their customers with resolving issues.