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by Lynn Sosa

After countless calls to customer service and totaling many hours on the phone trying to get their product to work. I have called to try and disconnect my services countless times. We have done many speed tests, unplugged my router many times. Deleted the app and reinstalled it, had new outside cameras sent, an internet booster sent, checked the internet ports. My system was showing offline 90% of the time and the other 10% of the time IF I got notifications, they were extremely delayed. Or buffered so long I gave up. I’m a single mother with a very violent ex husband. I need a system that works!! I called so many times to disconnect my services and they told me unless I pay the remaining months left in my contract they will not disconnect my services. I’ve asked for an address to ship their equipment back to them and they will not give me one. I have everything boxed up, IT DOES NOT WORK. I’ve done everything they’ve asked me to do, EVERYTHING. And still doesn’t work!! How can they refuse to disconnect my services and try to make me pay for something that doesn’t work!!!

by Yvvffffbjj

Honestly I’m sick of this app. And blue and ADT haven’t done anything to fix the bugs that are o going for years. The bug fixes they talk about are just for show. I’ve been using the service since 2020 and I can say this is easily the worst experience. Between bad cameras, bad app connection, bad configurations, bad loading times, at this point I basically have the system for looks and decoration. Seriously, I pay X amount of money a month for poor accessibility ? No thanks. Cameras don’t pick up everything , low range, low quality, poor motion sensors, cannot differentiate between a person and a car, poor battery life, and they don’t sell the batteries unless you request a whole camera. At the end of the day, if they took notice of reviews and worked on them there would be better reviews but I’ll be switching to another company. Please remember, most 4-5 star reviews are fake , they’re paid for unless there’s a legit review in detail.

by Pray!!!

Set up service for disabled person in a different state. Received DIY in mail. Went to location to setup. Took days to do. DIY not proper for seniors and should have been explained prior. I was charged 2 months, but system had not been setup. After setup it was in practice mode for 2 weeks. I called to remove practice mode to be told that a permit was required and that the disabled person at the location would need to obtain it. I signed the contract and have been charged 3 times as of yesterday. Not one day of monitoring. I have ADT pulse at my home and didn’t know that blue ADT was a different entity. Had I known I would not have gotten it. Tried to cancel but was told all she (disabled Senior) needed was to get the permit. This should have been established prior to setup. I am considering canceling my services with ADT pulse after all of the years for allowing Blue ADT to carry their name. I would never recommend Blue ADT to anyone. Dissatisfied!!!