Blue Reviews

Login doesn’t work anymore after the update, reset password doesn’t work either. It still works on a different device that has an older version of Blue .

I wish that was the only issue, but even when Blue is “working” it’s extremely slow and laggy. I have the same complaints as all the other reviewers. Blue is logging me out all the time, and is super slow and buggy so it takes forever to log back in and try to set or disarm the system. Even if it is logged in I have to restart Blue every time I want to set or disarm, otherwise Blue just freezes. Blue seems to be getting worse over time. These issues didn’t happen back when it was LifeShield. Quality has taken a huge nosedive.

I’ve have the system a yr now. I’ve called so many times because the cameras don’t hardly record activity especially when you need them too. It frustrating having the same conversation every time you call. Something is wrong with my wi-fi, the camera is too far from the router you need to switch the settings, you need to call your WiFi provider and split it have a network just for the system. (And you do not have to BTW) Your locked In the contract 3 yrs. Let me send you a Extender a+chime free and 2 months free. Chime comes and won’t connect Here we go again With same conversation So now they replacing all cameras and if that doesn’t work they will see what can happen with the contract. SO AVOID OH yes I forgot you will never own the equipment it’s always rented so there will always be a payment due. Go buy your own and set your own up. I’m sure you will get better service.

Horrible! Out of the box it would not connect to my network. Called customer service and troubleshooting for 2 hours. So they sent me a replacement. Same thing happened! Still will not work. No one knows why. We tried everything. I even upgraded my wireless network. Waste of $500. Not only that but the ADT billing keeps calling me for my monthly service monitoring! I noticed they were billing my card every month even though I had a support ticket open and I told them it never worked from day 1 now over 4 months ago! I blocked the charge on my card and now they call every day. I will gladly pay monitoring fee if the system would function! Still waiting! Later this month I am going to write to the CEO and let him explain.

I’ve been locked into a 3 yr contract after having 5 yrs of service with ADT the regular system. They switched me to this app by ADT . THE WORSE EVER… MY system hasn’t worked properly since I have had it. Customer service is also awful, manager are always busy and never return your call…. I travel a lot and I can’t sit at home and babysit no alarm system. They always tell to reset the button. My system will work for a couple of weeks and then it goes out again. How can I reset something and I am out of town. I am glad my contract is up in August…. I am out ,DON’T waste your money…. I have just been donating…I have had the regular ADT for over 30 years, no problem in my primary residence. They said I had to switch to this app by ADT with my rental when I always had regular ADT …DO not let them fool you they are not the same…..

Hello is the support team available in the review section? Was everybody furloughed or something? I literally have been trying to get in contact with support since June 2022 about a multitude of reasons and its impossible. Even the ADT AI system is a joke. I need a new battery, status of camera says cellular sim is pending activation out of the this app and to contact support of it persists. What a joke! I have an email drafted to the attorney general and will pursue a class-action suit if I do not get a resolution to my multiple open tickets with ADT. Will update this review with email for all that feel they have grounds to be apart of the process. I am looking for a direct contact call from a senior decision maker with ADT and not a generic response to this review with a scripted apology and contact email saying to reach out to ADT.

When I first purchased ADT/this app. I was told how it would be easily installed. That as long as I have internet my home will b security monitored but the door bell only work the first 3 days after we installed it but I didn’t know that the doorbell would have to be charged up every three days which means my house will not the monitor during this time I called I asked Kathy RV a technician to come out to help me with the doorbell but yeah they told me there’s no technician I will have to install it myself and the Internet will help me monitor my home. The doorbell stays on the charger more than on the door itself. When it’s charging it video everyone in the house that is not my purpose for the system it’s to monitor my front and backyard and I would be able to answer the door by phone if away. Need help mayb someone can tell me what the problem may be.

Called them, expedited shipping, box arrived for DIY. Plugged in the hub, registered it, and thus began the worst DIY experience. Every window and door sensor had to be manually linked, it never synced up the way it was supposed to, let alone having to charge the batteries in the cameras for a whole day, not the 5-6 hours they claim. Technical support is the biggest joke. They are only allowed to be on the phone for 15 minutes. IDK WTH you can tell me about a system in 15 minutes, but they were no help at all. I wish I could give this company no stars, because when you ask if someone can come and install it from the company, you’re told no. Now I get the US is in a pandemic, but we are both vaccinated, and we still wear masks. We spent over $130 and have nothing to show for it. I thought ADT would have been better than this. But they aren’t. Don’t buy this crap.

We recently moved from another state back to Texas. Was told by ADT that as long as we continued using them at the new residence that there would be no cancellation charges. The rep advised that we should go with “The this app” services and to leave all equipment at our old address. Once we moved we ordered the New service. Was advised to get a monitoring permit from the Sheriffs office. Once we got the permit we called and provided the info. They never updated our account thus it remained on “practice mode”. We had to call multiple times to finally get a competent rep to upload our permit. Meanwhile ADT bills my CC $1100 for the equipment I was told to leave and now has billed my CC again for $2300 early contract termination charges. All the while still billing us monthly for the service!! I suppose this is how you treat an 18 year loyal customer! We have disputed these bogus charges.

This is by far the worst app and system I’ve ever used for literally anything. Firstly Blue just doesn’t work. My cameras go offline daily and I have to manually reset them, if they will even reset at all. What’s the point of paying for these cameras to use while you’re away if they shut down all the time? When setting up all devices literally not one thing worked straight of if the box. EVERY device had to be reset manually multiple times before it would work. I’ve changed WiFi and now my hub can no longer find my internet. I’ve restarted everything, logged out and logged back in multiple times, talked to customer care for hours, no help. I desperately wish I could get rid of ADT but the 30day window has passed. It’s like everything is a prototype, not ready for actual customer use. It’s a scam and you should talk to any other security system but this one.

Set up service for disabled person in a different state. Received DIY in mail. Went to location to setup. Took days to do. DIY not proper for seniors and should have been explained prior. I was charged 2 months, but system had not been setup. After setup it was in practice mode for 2 weeks. I called to remove practice mode to be told that a permit was required and that the disabled person at the location would need to obtain it. I signed the contract and have been charged 3 times as of yesterday. Not one day of monitoring. I have ADT pulse at my home and didn’t know that this app ADT was a different entity. Had I known I would not have gotten it. Tried to cancel but was told all she (disabled Senior) needed was to get the permit. This should have been established prior to setup. I am considering canceling my services with ADT pulse after all of the years for allowing this app ADT to carry their name. I would never recommend this app ADT to anyone. Dissatisfied!!!

Honestly I’m sick of Blue. And this app and ADT haven’t done anything to fix the bugs that are o going for years. The bug fixes they talk about are just for show. I’ve been using the service since 2020 and I can say this is easily the worst experience. Between bad cameras, bad app connection, bad configurations, bad loading times, at this point I basically have the system for looks and decoration. Seriously, I pay X amount of money a month for poor accessibility ? No thanks. Cameras don’t pick up everything , low range, low quality, poor motion sensors, cannot differentiate between a person and a car, poor battery life, and they don’t sell the batteries unless you request a whole camera. At the end of the day, if they took notice of reviews and worked on them there would be better reviews but I’ll be switching to another company. Please remember, most 4-5 star reviews are fake , they’re paid for unless there’s a legit review in detail.

After countless calls to customer service and totaling many hours on the phone trying to get their product to work. I have called to try and disconnect my services countless times. We have done many speed tests, unplugged my router many times. Deleted Blue and reinstalled it, had new outside cameras sent, an internet booster sent, checked the internet ports. My system was showing offline 90% of the time and the other 10% of the time IF I got notifications, they were extremely delayed. Or buffered so long I gave up. I’m a single mother with a very violent ex husband. I need a system that works!! I called so many times to disconnect my services and they told me unless I pay the remaining months left in my contract they will not disconnect my services. I’ve asked for an address to ship their equipment back to them and they will not give me one. I have everything boxed up, IT DOES NOT WORK. I’ve done everything they’ve asked me to do, EVERYTHING. And still doesn’t work!! How can they refuse to disconnect my services and try to make me pay for something that doesn’t work!!!

The cameras die quickly and they only record when they want too when something moves we’ve had people come to our home and it never show them once not coming in my yard or leaving my yard and we have it on the drive way it’s happened more then once called this app adt only for them to tell me there sorry and they will fix it and it’s not yet been fixed . I’m so frustrated with these devices it’s unreal and it’s almost every time when it’s something important we wanna go back and look at it either didn’t record it or the camera lost connection we get that about 10 times a day camera not in service and their no way that’s possible everything else will be connected !!!!

We recently upgraded our equipment from an old pulse system to this app by ATT. I liked that we could set it up ourselves. The installation part was pretty easy. I have had problems with the functionality of Blue in the system since the first day. I don’t like that you have to remove the battery from the camera for five hours while they charge. The camera quality is decent but the motion sensor is very inconsistent. When I attempt to watch live video it oftenDoes not work or takes an extremely long time to load. We have excellent Wi-Fi and never had any issues with our old system. I am so frustrated and dissatisfied that I attempted to cancel the service. I was told thatI had agreed to a three-year service contract and even if I returned all of this new equipment I would still have to Pay a cancellation fee for all of the equipment and all of the months of service on a prorated basis. It came out to over $1500. Now I am stuck with spotty equipment that doesn’t function as it should. We have been ADT customers for over 10 years. Blue is garbage and is unable to consistently arm or disarm my system. Overall we hate it

The security system basically works, but Blue has not been improved in years. One of my authorized users has gotten married and changed their name (come on, developers, this is a common occurrence in the world). Why can’t I edit the last name? Even if I delete and re-add them, the old name returns (probably because their email address is the same, and the developer did not have the foresight or creativity to choose a unique database key). This is so shortsighted. And why continue to present the 2FA nag screen, when the sign-up process does not work? Please hire a world-class UX team, and do some work on Blue that many of us pay for and have to use every day.

I’ve had this system for about 2 months.
It crashes daily.
I can’t see saved media or delete old videos without it bugging out and crashing. The other day they had a system wide shutdown and I couldn’t even access Blue to control alarms. I called in and they stated that it was a system failure which they had been experiencing for about 5/6 hours. One of the reps even told me that ever since ADT took over the whole system has been bugging and crashing. ADT is trying to transfer and route all data and Information through their system and it’s causing MANY issues.
I would NOT recommend anyone buy this system.

My system gets disconnected from internet often,it takes between 40 minutes to 1.5 hour to reconnect!the system shows off line but in the same time my cameras are working and connected to my internet,I think there is something wrong with the base!!!
Another thing which is not cool about Blue is if you have more than 1 account or more than 1 house,every time you must log out of one and log in to the other account,I was hoping if they could fix this problem! To get notifications for both accounts in d same tome by account name for example! And on Blue by sweeping page move to the other account instead of logging off !!
In general I’m happy with it however it’s not perfect as I wanted it,but I still recommend it.
Hope you find it helpful

Please give us a dark mode for nighttime. When using your app to deactivate the alarm in early morning, the bright white screen is blinding in a dark room. Dark mode setting on phones isn’t the best option for many users.

Also, when pressing numerical buttons, a small asterisk appears above it that’s hard to see. Suggest making the buttons go to a gray color when depressed. Much easier for older folks to see. Thank you.

I am not a fan of Blue at all. The idea behind having an app to control your devices and system is great, allows you to monitor, control, and change your settings from anywhere. I have nothing but connectivity issues with Blue, issues where it will open but not load my data, not successfully update my systems status, disconnects from the internet randomly, and will log me out and require login more times than I’d like to say. Super frustrating to have a potentially great way to manage my system without accessing the main pad which makes noise and doesn’t always respond either, but not be able to use it consistently or rely on it. I have been inside my own house and unable to load Blue on 5G network to update settings. Just frustrating.

It took me a week to get myself psyched up to go through the tedious items and have the patience to sink myself into installation mode. I am a 40 year old woman and installed everything myself. I made sure to read everything. And I am glad to say once I got past one tiny hiccup in the beginning about a password the system has made me happy and sleep with a peace of mind. I however do not like the loud 60 seconds of beeping for every second to arm as I have a four old I don’t like to wake once asleep. But easy and very happy. Love the price!!!!!!