Contact Trainline Support
Published by Capitaine Train on 2023-12-11 About: TL is the solution that leaves no one stranded at the platform. Whether you want
to head across Europe or skip queues with etickets on selected routes, TL is the
app for you.
How to Contact Trainline Customer Service/Support
Listed below are our top recommendations on how to get in contact with Trainline for Business. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Trainline for Business. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Capitaine Train
33.96% Contact Match
Developer: thetrainline
E-Mail: [email protected]
Website: Visit Trainline Website
94.74% Contact Match
Developer: Trainline SAS
E-Mail: [email protected]
Website: Visit Trainline SAS Website
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Reported Issues: 3 Comments
By Auggie's Man
OK until something goes wrong
The translations and UI in English a bit hard to follow, but overall fairly easy to use. When our first train was cancelled (with no notice that 8 heard) we were able to board the replacement no problem showing the fix on the phone. However when trying to arrange a new connection it was very difficult and took a lot of waiting in line. Finally received great personal attention when I thought we’d never make it to front of line in time, the agent printed out the fix, said needed special attention with the discount(which I didn’t understand) but we got it. No seat assignments which made it difficult and awkward but it worked. Think we lucky. Train problems not app’s fault, but no good advice on how to fix the problem which would have been a huge help.
By Agghhhhhhh
Please include the ability to pay for tickets on the same reservation with multiple credit cards.
Please include the ability to pay for tickets on the same reservation with multiple credit cards. Thank you!
By Kris-KD
Doesn't provide ALL routes, but gives the best
I've been searching for a European train app for (mostly) research and planning purposes. Until now, iRail was the best. In my tests, Trainline provides most (not all) of your train route options, but it does provide the fastest routes. I mean, why choose the one option which takes an hour longer? While I tend to want to make the most informed decision and know all my options, the truth is, I would never take the least efficient option, so Trainline EU is my new go-to train app.. Another plus: a great help section! I like that they provide known strike information and user recourse.
Have a Problem with Trainline for Business? Report Issue
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Why should I report an Issue with Trainline for Business?
- Pulling issues faced by users like you is a good way to draw attention of Trainline for Business to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Trainline for Business customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Trainline for Business.
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