Contact MTA TrainTime Support

by Tenshi Sora

I got this app with the intention to use it in my wallet for convenience but I was unable to add it so I called 1 week ago to ask how I can add my monthly ticket to my wallet and the person that was on the phone with me was unable to find out how to add it and said he needed to contact the engineers that work on the App because he was unable to figure out how to and said I would get an answer within 2 day. Today (1 week later) I call again to try again but now the lady tells me that it actually does not support wallet nor family sharing. She said you can use Apple Pay to make purchases but can’t put your ticket in your wallet and family share also does not work because the ticket is only valid for 1 person. I reason I got the app was because of the wallet but now I will never again use this app after my ticket expires. I am incredibly displeased with this false advertisement

by Meowcloud

I used this app to purchase four tickets, and the transaction didn’t seem to go through. I waited for a few minutes and tried a different credit card. But then both credit cards went through! Since I don’t normally travel on LIRR, I tried to cancel the extra set of tickets. It did give you an option, but the cancellation has to be made within 2 mins of purchase, which I thought I was lucky to catch the charge on time and made the cancellation. But then MTA charged me 10 dollars refund fees for each $15 tickets! And apparently there were footnotes at the bottom that says that, but the font was so small and the 2 mins window adds so much stress, I missed that. It’s so extremely unfair since it’s their app malfunctioning, yet I have to pay the price. Extremely disappointed. So be very careful when you make purchase with the app!

by Boycott FB

The app randomly decides not to accept your card anymore. I’ve gone through 3 cards that it no longer accepts. The same 3 cards that the train conductor had no problem using to give me a more expensive ticket. The amount of money in step up fees this app has cost me because of its problems is ridiculous. What’s more ridiculous is that even though the app says the payment can’t be processed, it’s still pending in your account. When you contact the lirr, they say the problems with your bank. The bank says the problems with the lirr. After this many unaffiliated cards being declined, the problems definitely with the lirr. At $5 more for an on train ticket purchase, this will quickly become the most expensive app you’ve ever downloaded. Don’t use it.