Contact Travelzoo Hotel Travel Deals Support

by BigSR

No phone customer support during covid-19.
Booked a vacation through them for $1,400 back in February, which was immediately charged from my credit card. In March, the hotel & country of travel shut down. Few weeks ago, AA Airlines have cancelled the flight. Have been trying to reach them via phone, email, no response for almost 2 weeks. Was able to call Marriott corporate to check if my reservation exists, they said it has been cancelled several days ago. When asked about the refund, they told me that the reservation was never paid for, it was just a reservation room hold, to be paid upon arrival.
Now I list $1,400, lost my vacation and can’t reach travelzoo for multiple weeks! They are holding on to my money, never actually paid the hotel (even though they charged me the first day). Scam! Beware!

by ReneeBBaby

I have booked vacations through TravelZoo and had the most picture perfect dream vacations. In fact, I tell everyone I know to book through TravelZoo. Most recently, TravelZoo gave my Italy trip to Great Value Vacations to handle, and the experience was so poor that I am very apprehensive to book my next trip through TravelZoo again. I fear they may mismanage the trip by trusting a similar third party. Great Value Vacations Travel Agency was rude, argumentative, limited in trip activity options, and housed us in hotels remote from our trip destinations that were in unsafe neighborhoods, and full of black mold. They provided zero transportation options for my stay in a foreign country. I am hoping that TravelZoo can right the wrongs and help us return to our phenomenal vacation experiences.

by PinchedPenny

I was pretty excited about Travel Zoo about 4 years ago. However, overtime I’m beginning to see these aren’t deals, at least anymore. Off season travel is always cheaper and, while in a convenient package, much of the corners Travel Zoo cuts to get the saving significantly impact your vacation, including crappy extensive travel times, like taking a slow uncomfortable ferry in Greece that’s takes an entire day versus a more high speed option to not waste an ENTIRE vacation day. Needless to say, I’m not impressed and think with minimal effort I could plan a trip just as cheap and better.