Smoothie King Reviews

Man I really love going to Smoothie King. Huge servings and everything I need being for options. But SmoothieKing? A tragedy. The rewards? Never seen em. The website says I’ve spent over $60-70 in the last month or so but SmoothieKing says they’re excited for my first purchase?!

Not that I care that much about rewards but considering I only like to get 40 oz drinks it’d be nice to actually accumulate some anyways - since it is promoted. I don’t even know how this can be fixed.

SmoothieKing itself freezes any time I try order on it so I can’t even test it I’ll get purchases counted via SmoothieKing . So overall it is trash and I’m going to test out Tropical Smoothie app to see if it’s better. They don’t offer as large of options I prefer but false advertising ain’t cool.

This is by far the worst app I have ever used. I have used it countless times over the past two years. It is extremely slow to pull up the main menu. It rarely remembers my past orders. If it does remember my past orders there’s only one or two past orders that appear. If I click to order again multiple times it tells me that the menu item has changed and I need to re-add from the menu. To which I order the exact same thing - no menu item changes. If I am able to add a previous order then I am unable to make any changes - say remove a smoothie or add fruit or whatever. Today I only had one previous order showing. I added it to cart and in the cart I tried to remove one of the two smoothies that were from my previously order. “Error. The merchant has updated their menu Please re-add your items before continuing”.
AWFUL AWFUL AWFUL. I don’t know why I keep coming back to it and really not sure how SmoothieKing gets 4.8 stars.

Months of frustration with SmoothieKing led me to write this review so hopefully they can make some changes. I get Smoothie King weekly because I love it, and the idea of having a rewards system and ordering ahead is awesome, especially since the location closest to me always seems to be running very slowly. But every time I use SmoothieKing I get various errors that oftentimes don’t make sense. SmoothieKing only remembers my past orders sometimes, which in theory is not hard because I get the same thing every time. But when it does remember and I select re-order, it tells me the store has a different menu or the pick up time is unavailable. Additionally, unless I have blazing fast internet wherever I’m ordering from, the load time from screen to screen is abhorrent. Please make SmoothieKing better.

I have never been so frustrated with an app that I spent the time to actually give it a negative review but this one has earned it. For weeks each time I go to order through SmoothieKing loading takes so long on the screens to load my location, menu, review my order that I will sit there for minutes and eventually SmoothieKing will just crash or I have to hard close it over and over to get these loading screens to eventually work on my very fast connection. Today I spent over 20 minutes trying to get an order to go through and never could after attempting to hard close SmoothieKing and even restart my phone many times. Eventually tried to redownload SmoothieKing entirely and even though got back into my account just fine suddenly I lost my reward for my free 20oz smoothie. I enjoy smoothie king but SmoothieKing has been so consistently terrible for such a long time I don’t know that I will continue business.

I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use SmoothieKing when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in SmoothieKing and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created SmoothieKing .
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of SmoothieKing don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.

I’ve been using SmoothieKing for more than two years now and quite honestly it’s a pretty terrible Interface. Let’s start with the fact that It can’t remember any mobile order that I’ve ever made. It did it one time but now it’s just stopped. That feature hasn’t worked for a while. Also, what’s up with the two QR codes? One is to pay, earn reward and points. The other is just to earn rewards and points. That’s pretty dumb. Lastly, SmoothieKing gives you the option to connect Apple Pay but it doesn’t work. Whenever you do a mobile order you can’t actually use Apple Pay to fulfill it. For the love of Pete please fix SmoothieKing. I love your products but in all honesty your app is really, really terrible.

I like Smoothie King quite a bit, but I find SmoothieKing . quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from SmoothieKing . I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in SmoothieKing . and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on SmoothieKing . I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through SmoothieKing .! I decided it really wasn’t her fault SmoothieKing . is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!

I use the SK app every day for 8 months since my mouth surgery in Jan. requires a mostly liquid diet. At first, I was racking up points, using the “order history” to reorder what I typically drink for lunch each day. Then suddenly, bam! My order history disappeared! My points aren’t building up. For the past 2 weeks (14 smoothies later), I show no order history and my points are stagnant. I am being cheated out of points! But now I have to go through the convoluted menu system to order each day because my order history no longer exist. All this started with the update back in Aug. 2021.

SmoothieKing is constantly improving but the transaction histories are frustrating because they only show [basically] the total amount and if you applied reward credits but they’re not itemized - it’s one of those things where it doesn’t seem thought through because I can’t imagine a reason that would involve providing a receipt-like feature that doesn’t tell me what was purchased - the two most common reasons you may use this is to verify what you purchase was rang up right or if you had a drink you really liked but couldn’t remember what it was and not providing an itemized transaction record doesn’t help in either scenario so it becomes a question of what’s it really for?

Overall SmoothieKing is great and easy to use, but it’s missing a few things which would make it excellent. SmoothieKing needs a search function to be able to easily find a smoothie that’s on the menu, instead of having to scroll through all the options. Secondly, it would be great to see how many points you are getting with each transaction in SmoothieKing . It’s nice to be able to put an exact number on that. Also, SmoothieKing has lately been telling me that the location closest to me is closed when I am trying to place an order. This only happens on Sunday, and I am trying to order around lunch time, well before closing time. The employees at the store have no idea what is causing this.

I love the design of SmoothieKing, but there are a few areas that fall short for me.

1. The reward system itself doesn’t drive consumer loyalty. Smoothie King needs stronger incentives.

2. Emailed offers (which begin to arrive in your inbox after you’ve registered on SmoothieKing ) do not include instructions on how to redeem the promotion. I supposedly have a free 20 oz smoothie calling my name… how do I claim it? And what would prevent me from showing the cashier the same email over and over if there are no disclaimers or fine print?

3. Most frustrating of all is not being able to schedule an advance order during closed hours. I have to place my order during my commute if I want my order to be ready to pick up on my way to work in the morning, which is highly inconvenient.

I love Smoothie King. I see value in an app rewarding customers for their loyalty and the ability to pick up your order without the wait. And the smoothies are delicious and nutritious enough to keep me coming back. For now I only plan to use SmoothieKing to have an in-depth look at the menu as needed. If a few tweaks were made to strengthen the overall functionality, this would be a must-have app.

I wonder if openers could have the ability to switch on SmoothieKing when they are ready to start taking orders. I’ve found out the hard way (a few times) that you can order and pay ahead and then show up to a closed store. Smoothie King won’t refund in these situations so you go on to purchase another breakfast somewhere else, double dipping your emergency breakfast fund and putting you behind schedule. Then you have to go back another time and explain the situation and find proof that you ordered them, totally putting the burden on the customer because someone didn’t show up for their shift a week ago. I gave 3 stars bc it is super convenient when it works AND when the employees unlock the door so you can come in and pick up your online order rather than waiting in the car line as if you didn’t order ahead.

SmoothieKing is pretty easy to navigate and begin working with quickly. Make sure to check to see if your rewards are toggled on (red bar not gray) before ordering. Some items don’t seem to be available to add using SmoothieKing (I.e. sweet strawberries) but otherwise a great way to order and pay. All that’s left is walking in to pick up order. Just remember it still takes some time to actually make the smoothie, so don’t order in the parking lot and expect it to be ready in like 2 mins. I order when I leave the gym and by the time I get to my store (usually 5 mins) it is ready.

Always gives me errors that the ‘network is down’. Nearly every day I can’t do something on SmoothieKing. Today’s frustration was when trying to submit feedback about my order experience, I got an error that the network was down. I tried 10 times to submit feedback using WiFi and cellular. I’ve been using SmoothieKing nearly every day for 6 months, performance has gone down hill. Also will randomly erase my order history so I have to manually build my smoothie again instead of simply reordering.

This is definitely one of the best Smoothie Kings around. I have been coming here for a few years now. Not only is the staff friendly and always on their A-Game, they work diligently together to keep the customer happy! Oh and they are one of the few stores to get my complicated Vegan Mango Kale smoothie right, this is why I will literally travel from any part of town to come here. And let me not forget the manager Savannah who is a complete sweetheart.

I love the staff at the Smoothie King I go to. They are friendly and professional. Although, the Corporate office of where they control rewards point for the loyalty program is a scam. I have asked for a live person to call me and explain why my points keep being taken away. I should be at Champion status by now, but they prevent this from happening. Do not worry, I am going to post my e-mails I have sent on the IG page. You may discredit me of what is rightfully mine, but I will not let you get us all.

It’s a nice easy app to use but I wish it had voice control or ability to use Siri or microphone to put in order in app or Siri capability to say hey siri order whichever product with whatever enhancers etc at whatever location. I have to pull over after leaving home to put the order in because i leave home before my closest location opens so SmoothieKing won’t let you enter the order before the location opens.

I LOVE the Smoothie King app ! It remembers my last order and offers discounts. It easy to use and saves your card—which is excellent if you have resistance to healthy eating! Sometimes you need to hack yourself. I don’t have to take long to think about placing the order. The smoothies are delicious and within 1 week of replacing 1 meal with smoothie per day (40day Challenge), I noticed my mid section decrease, less bloating and stomach cramps, and I feel lighter and more energetic. This is my replacement for the bad fast food joints. Thanks Smoothie King!

I enjoy the convenience of ordering online and I definitely enjoy the smoothies. The ease of selecting an item online in the contactless pick up is wonderful. However, I think when a customer orders online they should get their orders before someone that walks in afterwards.
Case in point, I placed an online order while sitting in the parking lot. Then, a few minutes later, I watched a customer go inside to the counter and place their order and they received their order before I did. This is happened to me on two separate occasions. Once I went inside to let the employees know that I was waiting on an online order they appear to prioritize things at that time.

I put an order in for delivery because I’m not feeling well and COVID has me feeling like a hypochondriac every time I sniffle. 10 min before my order was due to deliver, their delivery partner called me and it was clear the store had no details of my order because I had to give it to her over the phone all over again. Then she was out of ingredients which was extremely frustrating to find out 45 min later... Other restaurants and delivery apps seem perfectly able to say when an item is out? I thought this would be cool bc I could at least keep my points but it’s a hot mess, from now on I’ll just use this for pickup.

SmoothieKing is not properly tracking my scans and awarding my points. I successfully manually added my info and uploaded my receipts and I still did not receive my points in the 24 hours as promised. There is no way to contact an actual person to get assistance. Since I’m not receiving my rewards, smoothie king will no longer receive my money.

App is completely useless. Anytime I click on something, a message comes up and says “something went wrong”. It won’t even let me scan SmoothieKing to earn rewards.

Doesn’t let you use points on fridays, points expire quickly, and don’t even work when you do have it “toggled” to use. I’m giving up on the over-priced smoothies.

You get $2 off your first drink when you download and sign up. Except when you go to click on the reward nothing happens and the people at the store look at you stupid and say theres no barcode to scan and dont let you use it.

App does not update points. This problem has been going on for over a year now! It’s almost 2020 get your act together.

I downloaded SmoothieKing a month ago to take advantage of the $2 off coupon and use the reward program. I preload money to the account and paid through SmoothieKing every time. But whenever I redeem the coupon and pay through my account, they deduct the total price rather than the discounted price. I know it might not seem like much, but after 3 times, that’s one more smoothie you could’ve had.

Every time I try to reload my card with ONE 25$ payment it charges my account multiple times. Even though I’m only touching it once. This has happened multiple times, this last time loading $100 on my card.
I love being able to prepay and only take my phone out with me but I won’t be using this feature anymore. :( super annoying.

It would help If smoothie king would settle on a reward format but SmoothieKing is extremely difficult to use and this is coming from a millennial. I’ve asked the staff to help on several occasions and it seems like they are left in the dark too. It would help if SmoothieKing or even the website worked 1/2 the time. Overall it’s not user friendly and probably not worth your time to even download.

SmoothieKing does not get along well at all with Apple Keychain. There is no option that comes up that allows me to save a new/changed password to the Keychain. I spent ten minutes playing around with Settings and Safari, eventually got locked out of my account for a short period of time before I finally got things to working right. And I tend to know my way around iOS. I can’t imagine someone less knowledgeable trying to change a forgotten password.

Please, darken text from light gray to black.

Please, make it possible to add gift cards to SmoothieKing .

Thx

I would love to be able to use SmoothieKing to order, pay and pickup but I don’t see that functionality.

This would’ve received five stars, except for the fact that the survey does not link to SmoothieKing . I frequently complete the surveys, but then don’t remember it on the next trip.

New and improved app is great and functions well. It would be great to be able to load gift cards in our account through SmoothieKing .

SmoothieKing is very neat in concept but the only problem is that the only way I can use my points is if they scan my phone screen. If you’re like me and your screen looks like a shattered windshield, you can’t scan it. It would be great if you could scan your receipts to add your points after you but something or when you link your card, when you buy with that card, points are automatically added to your account.

Probably one of the best restaurant reward apps I’ve ever used. Love seeing my rewards and love being able to access them easily. :)