Contact Dominion Energy Support
Published by Dominion on 2023-12-14 About: Welcome to the NEW Dominion Energy app, serving Electric and Gas customers
across our service territory. We’re proud to offer all the features you’re
used to in the convenience of a single mobile app:
• View and pay your bill
with a variety of billing and payment options: budget billing, paperless
billing, or auto-draft in just minutes.
How to Contact Dominion Energy Customer Service/Support
Listed below are our top recommendations on how to get in contact with Dominion Energy. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Dominion Energy. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Dominion Energy Services Inc
E-Mail: [email protected]
Website: Visit Dominion Energy Website
76.92% Contact Match
Developer: Dominion Energy Services Inc
E-Mail: [email protected]
Website: Visit Dominion Energy Services Inc Website
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Reported Issues: 7 Comments
By John Drury
8 months agoPower has been out for about 26 hours. Calling Dominion, the menu driven computer response says we have NO outage. I cannot find another Dominion number to call. We have no power at: 8804 Black Alder Dr. Alexandria, VA 22309 It seems Dominion does not know about our outage, yet we have found no way to report it, or to confirm that the outage is being worked on.
By David Mallory
11 months agoWhen I first got my apartment 20 years ago my father was on my lease. He was also on my dominion energy bill. He has recently died. I have tried to get through to a rep with no luck. I see no option on the website that applies to me. Also I have been using the app with no problems, but when they changed the app and the website I had to change my username and password. It’s going to the last page and I’m clicking the register button and it’s not doing anything. I’m very frustrated and having a consumer nightmare.
By Rebecca Hoffpauir
1 year agoI've been unsuccessfully dealing with you about my meter for MONTHS. CALL ME IMMEDIATELY. I just got a letter talking about physically reading my meter on specific dates through 2023. That hasn't happened in over 25 years. Sara said the Aclara installed smart meter wasn't sending a signal/was defective and would be replaced with another. That was about two weeks ago. What the hell is wrong with your bureaucracy that I can't ever get a consistent answer or logical plan. I have a locked gate. That isn't changing. If you don't get this straight, you'll be on the news next.
By Rebecca Hoffpauir
1 year agoYou have been estimating my bill for months. This is my fourth online contact and I've had now 7 calls. Two from your office most recently. I was told my "smart meter" was atypically not sending data. Then no one has come here and I was told the last bill
By hennis woondjrneski
Literally doesnt work
Im a new user of Dominion, and I thought it would be nice to just look at my bill and make sure everything's on track, and what better way then with the App? I added my account, but every time i click on it, it only refreshes the page. I cant look at anything other than the account number. So I go online, and its doing the same thing! THEN I go to the contact us area and 1, it just took me to the home page and did nothing, and then 2, it says you have to call, and I cant call anytime soon. I mean, this is kind of ridiculous. What If I cant pay my bill? Needs to be fixed.
By HERKENG1964
Cannot get past login page
The submit password function is inop’ I cannot get past the login page as I cannot get the app to allow me to submit. I tried logging in via the web on the dominion site. Same issue. I tried 2 different devices and still could not get in. It’s not user error as not errors show. Triple checked ID and password. It’s definitely an issue with the webpage/app. This makes the both completely useless. If I could downgrade the rating to a 1/2 star I would. This is completely unacceptable.
By MCC Fan
Can’t Pay My Bill
I’ve tried several times and I can’t pay my bill. The app locks up, finally times out, and gives me a proxy error message. This is ridiculous! I was fine paying it online through a browser. Which by the way, isn’t working now either. I signed in there, it showed the recapcha verification, then it locks up and shows a proxy error message too. These issues need to be fixed and soon!! So disappointing from a major utility company that claims to be so technologically advanced, what a crock!
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Why should I report an Issue with Dominion Energy?
- Pulling issues faced by users like you is a good way to draw attention of Dominion Energy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Dominion Energy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Dominion Energy.
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