Contact EVA Support

by D432578537

Whoever designed the feature set and user experience for this app should be fired.
This app does a bunch of unnecessary crap, but the important stuff, like managing your trip, rescheduling or cancelling a flight, it can't handle. It refers me to their website, which BTW has the same unintuitive look and feel as the app. If I have to open a browser why do I need an app?
Also, the description says that it supports Apple Wallet. It's a lie. I checked in via this app. I can see the boarding pass in the app. There's no boarding pass in Wallet, only in the app. Worst off all, the boarding pass is useless. At the airport counter they issue the old paper boarding pass. I asked them why they told me to ignore the one in the app. Very Eco-friendly.
BTW, hire somehow proficient in English. When you display an informational message, the dismiss button should be OK, not CONFIRM. I can only confirm info that I give you. I can only acknowledge info that you give me. Lots of English mistakes like that.

by Bob21456

I see no way to look at or edit my profile information. I got an email that gave me notice that the name on my ticket (Sehested RobertJoseph) does not match the name that I used when I signed up with on the EVA APP. (Sehested Robert) So I won’t be able to receive the points I earned flying with you... when filling out a form if there is no line for a middle name .... and when you are asked for a given name the only name most Americans will put is there first name only. So adding a line for middle name could be helpful when dealing with Americans. OR using a persons passport number to give reward points might be another way to award points.

Can you change my name on the app to SEHESTED ROBERTJOSEPH OR PLEASE TELL ME HOW I CAN CHANGE IT SO I GET THE POINTS I EARNED FLYING WITH YOU ON MAY 10, 2019. And MAY 20, 2019. Thank you

by Topdog3534

June 2019
Additional Feedback new App Release.
I just booked a ticket from SFO-BKK for next year. I was browsing various flight options. I only went to the payment process for a single reservation. BUT ... somehow I ended up with 3 bookings!!!

There are so many issues with this site that it points to a major systemic problem in the EVA IT staff.

2019
I love EVA Air. This Application is third rate. I won’t get into the defects I have found over the years, but it should be deeply embarrassing for such a fine company. The latest issue that prompted me to write the review: trying to book RT from SFO to Chiang Mai. The App doesn’t let me select CNX as the destination But I can book CNX-SFO, just not SFO-CNX. I can make this selection on the website, just not the iPhone App. This may seem like a small issue, but it’s just one of many I have found.

The very good news is that the same Developers are CLEARLY not maintaining the software on the EVA aircraft ...

EVA Management: PLEASE listen to your unhappy customers regarding this Application. Repeated defects such we are seeing are indicative of a bigger problem.

James Ellinger
Gold Infinity Member