Contact Green Support

**update after developer response: my app was updated to the latest version on an iPhone 12 max the issue is with your app. Will never use or recommend** Have had the app for a few days and all I can say is buggy. Log in and crash was the first encounter. Now I am trying to take my funds out and am waiting for confirmation, I tried to increase fees to make it happen faster and every time I click increase the app closes. Would not recommend especially when dealing with something as valuable as your BTC Edit: I did update to the latest version. Don’t try and get off the hook that easy. This app is seriously buggy and I would never recommend when you are working with something so valuable.

I’ll share my recent experience with Blockstream Green Wallet. Not good so far, pretty much a nightmare. Opened a ticket with their support team a few weeks ago. Someone reached out, but no solution to issue. Blockstream has lost my BTC and accused me of starting Liquid Wallet. Added Green Wallet APP to iphone and recorded mnemonic Put fair amount of BTC in Green Wallet. Phone stopped working. Damaged. Got new phone and restored all other crypto wallets (5 total) with mnemonics and then Green Wallet tells me my mnemonic is invalid and that it will only work on Liquid Network. Blockstream tells me I can restore a Liquid Wallet with nothing in it, but not the BTC Wallet with half my savings in it. Needless to say I am furious with Blockstream and their lack of concern for issues like this. I did not create a Liquid Wallet, only BTC Wallet. I am waiting for solution from them and if nothing can be done, I will be reporting them to the FTC and possibly seeking legal action. Last ditch effort to recover, I am bringing damaged phone to Apple Store to see if they can restore power and at least let me log back into original Green Wallet. Still have my pin, unless Blockstream lost that too. Avoid this wallet and company. There are far better wallets out there with excellent support. This is a joke and a crime.

Nuff said in the title. I’m not the only one who has their funds stuck due to their “policy” regarding lost 2FA access. I have everything to prove that this is my account. But unlike other Wallet providers, these guys don’t do the normal thing if letting you access your account via your phrase. Oh and you want priv keys with that? Ha! Nope. Oh but you can *try* their GitHub tool, which involves some degree of technical knowledge that most end users are not familiar with. So.. use at your own risk.