Contact Rock Identifier Support
Published by Next Vision Limited on 2023-12-01 About: Simply take a photo (or upload) of a rock and Rock Identifier will tell you all
about it in seconds. Explore your geological surroundings, learn about different
rocks, and engage with the natural world with Rock & Crystal Identifier !
Key
features:
-Easily identify thousands of rocks
-Impressive identification
accuracy
-Beautiful & user-friendly interface
-Save all your favorite geological
observations in the app’s rock col.
How to Contact Rock Identifier Customer Service/Support
Listed below are our top recommendations on how to get in contact with Rock Identifier: Stone ID. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Rock Identifier: Stone ID. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
100% Contact Match
Developer: Next Vision Limited
E-Mail: [email protected]
Website: Visit Rock Identifier Website
51.72% Contact Match
Developer: dfDevs
E-Mail: [email protected]
Website: Visit dfDevs Website
Privacy & Terms:
http://app-service.rockidentifier.com/static/user_agreement.html
http://app-service.rockidentifier.com/static/privacy_policy.html
Reported Issues: 25 Comments
By Kevin mckinnon
3 months agoI càncelled my subscription deleted the app and two months later you charged my card,that'wrongI want a refund
By Richard Santos
4 months agoBecause this app can't sustain itself wholly on the functionality that it was based on it has to trick other Americans into pain for a supposed pretrial that was never free it's actually 30 bucks and nobody in the world would even want to think about using this **** **** **** because it doesn't identify anything correctly at all ever. Some would be nice but I'm sure that's going to be about as hard as finding a phone number to get ahold of somebody here thanks a lot
By Virginia R
5 months agoIt identified a fake ($19.99) diamond as real! I joined and deleted in 5 mins since didn’t work and it’s charging me for 4 weeks at $5.99/wk. I want a refund now!!
By Jacqueline Cromwell
5 months agoWant to cancel subscription now! I have been trying to successfully remove the app (useless) but haven’t found anyway to complete the task!
By Kevin Dill
7 months agoI want to cancel my subscription
By Cindy Weber Blair
8 months agoMy credit card used to pay for your service is no longer active. How do I replace the card.
By Robert baird
11 months agoWould like refund. Don’t indentifie rock very well a lot wrong
By Kimberly Turner
1 year agoThe app is always frozen, takes a super long time to identify or just shuts down. I’ve tried powering my phone off, offloading the app, deleting & reinstalling the app… I have very limited patience at this point. My renewal is coming up and I’m struggling with the decision to renew or not. I feel like I’ve leaned on this app to teach me a lot of rock identification basics, but now I can’t seem to get it to work. Please advise. Thanks!
By Joanne Gunderson
1 year agoUnsubscribe please
By Peggy Saah
1 year agoCancelling my subscription 2-17-23 Very complicated. Mis- identifies stones.
By The LEGEND
1 year agoDo u know were i could look or ask some one or some company. If anyone knows how i can get my rare raw metals PERFECTLY identified, so i can sell some. And were i can sell rare raw metals ? Not gold or silver, or platinum or pallatium, the other 1000 different types.
By Rosenea Bennett
1 year agoI canceled my free trial before it was up and you charge me $29.99. I want my money back.
By Juan Leon
1 year agoUnsubscribe please
By Darlene Hinkley
1 year agoCancel my subscriptions.
By Caroline Gonzalez
1 year agoI got charged for Rick Identifier. I only ordered the 7 day trial. So please return my 29.99 . I deleted the app before my trial term.
By Kailee Higgins
1 year agoWe cancelled, you charged us. We would like a refund for what we cancelled.
By Kourtnie McKinnis
2 years agoI’ve removed this app and canceled my subscription nearly a year ago and it’s still saying that I have a active subscription. It’s become an issue and prevented me from being able to download or use my bank card. This has probably been the worst experience I’ve had with an app.
By Jack hill
2 years agoCancel my subscription Under Jeffery.jack.hill@redacted or Jack.jeffery.hill@redacted both email stop don't charge me don't want app Thank you date 3 / 5/ 65 Thanks
By Meghan lesman
2 years agoI have had your app deleted for some time now and I canceled my account before I deleted it but I just got a bill for thirty dollars saying I got a years worth subscription today when I didn’t atttt alllll want that and why would I want the subscription if I don’t even have the app on my phone anymore
By Marquese Steward
2 years agoHaving problem with payment
By Mona Schmidt
2 years agoFirst of all the app is in Spanish and I speak English I can't understand what to do or what it says and why it went over to Spanish and I want it canceled can't use it
By Carissa Barber
2 years agoIs there a way to talk with someone directly (over the phone)?
By pdmavid
Lost me at “Healing crystals”
Was really liking this app and the scientific explanations and descriptions of how rocks form, how to identify, etc. Seemed really cool. Then I stumbled on descriptions of healing crystals/rocks. Wut? For example, obsidian = “Obsidian is considered a protection stone, that shields against negativity with truth-enhancing properties. It is said to bring clarity to the mind, drawing out mental stress and tension that sometimes leads to confusion. You can carry it with you to help ward off negative forces or keep the stone in your home, office, or anyplace you need protective energy.” Are you kidding? I refuse to support this pseudoscientific nonsense and nobody else should either. Unless a rock/mineral has shown scientific evidence for health properties (like those minerals in many coenzymes and vitamins), we shouldn’t be spreading “healing crystal” nonsense. Very disappointing.
By __QueenJo__
No such thing as a 1 week free trial
It says that the first week is free and after that you can choose your subscription. That is a lie… My card was charged about $23 that I am still waiting to see credited back. It’s now 3 days after that free week has ended and a week +3 days after I made certain that I cancelled everything so I wouldn’t get a subscription fee. If they’re going to be dishonest about not getting charged until after the first week, then give me full access. I’ve already been charged for it. Or credit it back. Otherwise this app is little more then a scam. They will charge you despite saying they won’t and then keep that money even after you cancel everything.
By FoofieFado
STEALS MONEY. DOESN’T WORK.
This app is terrible. It doesn’t identify anything correctly, even those minerals that should present no difficulty at all. If your “rock identifier” can’t tell the difference between malachite and carnelian, you need to go back to the drawing board. The only picture this app correctly identified was of rock crystal (clear quartz) - and that was only the first time. The second time I submitted a photo of the exact same specimen, according to this app it had magically transformed into FREAKING OBSIDIAN. In addition to being absolutely useless, this app also charged my husband’s card $30 for a year-long subscription, something he didn’t authorize and didn’t want. I wish I could give zero stars.
Have a Problem with Rock Identifier: Stone ID? Report Issue
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Why should I report an Issue with Rock Identifier: Stone ID?
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- If you are a Rock Identifier: Stone ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Rock Identifier: Stone ID.
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