ProPay Payments Reviews

It will not let me run cards manually. I have an IPhone and my friend has a Note and it lets her runs cards manually but not on my IPhone 14 plus. Very frustrating. Fix the bugs please.

It used to be you could callFor assistance but you get a message that says they are updating systems. How many days does it take to update systems? So I emailed three days ago with no reply. Now I am on a chat which doesn’t help at all.

Just installed ProPayPayments for my small business and ProPayPayments will not work on my iPhone!

I have to use ProPay in order to have my web page. I live in PR and debit-credit from “coop” cards always DECLINED!!! It is so frustrating.

I have been unable to Loudon for some time. I have no idea who to contact as I can't even find a number to call

Doesn’t let you type in card numbers. Screen goes straight to default device.

I have an iPhone 7 and I can’t successfully run any transactions on my phone. I have called support and they basically said yeah they’ve been having problems with apple products since the iOS update but it has been AWHILE since the last iOS update so this should be solved. I find it very frustrating to pay for a service I can’t use. Even running transactions via the website have been 50/50 success.

ProPayPayments is WELL overdue for an update. I get locked out using Face ID, customers get double charged, transactions display multiple times in the history, and the “convenient” auto-sales tax option is stuck on the defaulted amount and will not update to my accurate city tax.
PLEASE fix ProPayPayments . It’s obvious from other reviews that there are problems. Why is it so hard to fix??

Cannot sign in if you have an iPhone. Looking for other options unfortunately

I hate using ProPayPayments for my business, but it’s what’s offered to maintain a website through my company. ProPayPayments is never updated and offers such limited functionality. I can’t access any reports or renew my account through ProPayPayments . It seems like with charging an annual fee as well as transactional fees that this company could at least make ProPayPayments more user friendly and functional for people who are on the go and running a small business. If it wasn’t for the fact that this was a mandatory service for me to run my website through, I’d have deleted this a long time ago.

On your phone the ICON s don’t have words. There is no lesson or very limited information on how to use a ProPay Account.

Why don’t you make the card reader iPhone capable

When is the last time ProPayPayments took an update?! Can’t successfully change the tax rate; can’t type or edit. Can’t enter a manual payment. Automatically defaults. ProPayPayments needs work. Not even worth the $5 setup fee.

ProPayPayments is outdated. ProPay customer service is terrible. How are you guys making us change our password every 90 days and not tell anyone? I only just found out trying to put in orders on the last day of the month and couldn’t submit anything! No email. No notice from Mary Kay, which lets me know you guys didn’t even tell them.

This has happened a few times now on my iPhone. I log in, put in an amount, and it goes to the “card reader” page where I am supposed to select a reader type. I put mine in manually. If I try to get out of the page, it doesn’t let me. If I select a reader type it still doesn’t let me go back to the page. I tried unloading and reloading ProPayPayments . No luck. When it works, it’s okay.

For sometime I haven’t been able to create an email invoice through ProPayPayments . It has an error saying it needs to be greater then $1. I have a larger number in for the amount of the invoice. Therefore I cannot create link for customer to pay on my app. This is much more important when I am not doing in person transactions and really frustrating. It would be great if there was an option for a text invoice like we have on website. But please fix this issue! I use it often.

But sometimes, you don't. On more than on occasion since I began using ProPayPayments at the start of the season (more than several months now) I've gone through the process of swiping a card, having the customer sign, etc., only for an error message to come up saying "bad swipe" or something to that effect. I can either then key the card in (higher fees) or back out and clear everything, ask the customer for their card back and then swipe again in hopes that it works. Granted this has been only a handful out of a couple hundred swipes, but still, frustrating when you have a line.
Next, is when you don't have proper reception. The bars on your iPad/iPhone, etc seem adequate enough, but you get all the way to the end of the trans. And you find out you can't process the card, you have not the reception you need. Ok, so I'll do it in stored mode.
Well, prepare to ask your customer for their card back, because in order to do that you have to back all the way out to the main screen.
On several times it has also flat out crashed on me, and more than twice I've actually had to restart my iPad to get ProPayPayments to work.
It's not terrible, and if you have used propay for years like I have, it's a welcome addition and alternative to phone processing. When it works, it's fantastic! But I've added another processor to my arsenal, a swipe capable one, and we'll see who comes out on top next show....

Great, easy way to process cards on the go!

I really like ProPayPayments but with the recent update I can no longer text an invoice to my customers. Please bring this feature back.

I love ProPayPayments, it’s so easy to use and get on the go payments from my customers. However, I have an iPhone and I called corporate and they said they are having issues with ProPayPayments working on iPhones right now, I can’t even log back in. I really hope this is cleared up soon as I may miss a sale because of it in the future..