SumUp: Payments and POS Reviews

SumUp: Payments and POS Reviews

Published by on 2024-11-04

🏷️ About: The SumUp App is a mobile payment solution that allows businesses to accept payments and manage their business with ease. It offers a range of features such as card payments, item catalog management, online store creation, gift card sales, invoicing, and payment links. The app is user-friendly and requires no binding contracts, with a fixed fee per transaction.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
68.6%

😎👌🔥 Positive experience
18.3%

🙄💅🫥 Neutral
13.0%

~ from Justuseapp.com NLP analysis of 436 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Fast and useful

- Good customer support

- Easy to set up

- Low fees

- Live customer support



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

3.7 out of 5

Canceled my account without any rhyme or reason

2022-05-25

It was going great, received my money in 1 or 2 days, except on weekends. But suspended my deposits, without telling me why, then found out they were investigating my account. They canceled my service without telling me why, just citing an article on the terms and conditions. I didn’t break any of their rules or regulations. I submitted all the paperwork they required.

Awful. First time using and they decided to close my account

2022-06-26

My experience has been horrible with this service.
I got concerned after it had been 5 days of no deposit from client because of this service. They needed verification, I provided contract information, the invoice,contact number of the client because the cardholder name was different. I was answering questions about the card that they should’ve asked my client because that’s none of my business. I waited 3 weeks after playing hopscotch with these losers and scammers and they decided to close my account after ONE attempted transaction. I WILL NEVER USE THIS SERVICE AGAIN. I HIGHLY RECOMMEND RUNNING AWAY. THESE ARE SCAMMERS. My client has my equipment and I’m still not paid. They are a joke. STAY AWAY

Horrible, deceptive company!

2022-07-27

this app hides and does not disclose details that would make most firms not sign up with them.

1. You firm can’t do manual entries from clients over the phone.

2. They hide and conceal that after your company signs up with your social sec # and bank account info, you firm can run a few small transactions, then without advance notice or disclosure they automatically block your merchant account until you risk identity theft and provide them a copy of your passport or drivers license and proof of your home address via a utility bill even though you’re a Corp.

Stay away from this shady, disreputable U.K. based company!

Never got got my reader to work

2022-08-28

I setup my card reader. Got connected to work with my phone. The problem I was having, was that every time I tried to use it. I keep getting a error message. Tried to contact support, numbered times. Kept telling me that someone from support team will contact me soon. Well it’s been over two and half months now. And I still never heard from anyone. I truly think it’s real bad business practices, the way you all run this company. Plus am hearing from other users that they are having problems with this company. If you’re not going to help people, or reach out to help your customers. They why are you even in business.

Continued Login Issues

2022-09-29

I signed up a week ago and still not able to login due to technical issues with their server. Usually the turnaround time from other companies are relatively quick to fix huge issues that refrain from customers logging in to use their service. They offered free processing for 30 days but you can’t use SumUp or login on the website to use the service anyways!

Very poor first impression since they are advertising all over Nashville market, but can’t seem to put an immediate fix to login connection issues for new accounts.

Horrible

2022-10-30

Avoid this company as much as you can. It has horrible customer service. You get put on hold every time for a minimum of 10 minutes. Thy say they are going to give you a call back and don’t. After two weeks trying to get one transaction to go through and countless hours trying to get a phone call to go through the said they could not help with a transaction that they advertise they can do. This is a horrible product with lack of customer service that lacks any training.

Beware

2022-12-01

I had two of their card readers and they worked great. Four months of service with this company and I get an email that says they can no longer service my business. No excuse, no reason, just Term 15 of the user agreement that says they can cancel your account for no reason. Called them and they can not give any information as to why. This has left several of my customers hanging and this company could care less. After referring many other business owners to this company, I am now warning them to run away from this company.

Updates causing delays-seeing many negative reviews

2023-01-01

They could have made the process much simpler by launching a notice that Update required “ instead of causing delays on our end trying to figure out the strange behavior of SumUp .
It also doesn’t work with a VPN on.
We also noticed many negative reviews lately which is concerning. We may start looking for another alternative. We had to do the same thing with Stripe after they created so much difficulty.

Customer Service NonExistant

2023-02-02

Bought the hardware…finally got the email that after Delays due to heavy volume, I could start taking payments…However when I tried, it wouldn’t process the payments…I called customer service (India pretty sure..hard to understand)…all they could say was, they would send my case to the proper department and that department would take care of it. It’s been a week and 3 more attempts and nothing. Going back to Square.

I can’t login

2023-03-06

I just downloaded SumUp and I am trying to log in but it keeps telling me that SumUp it’s outdated and that there is a new update available in the Apple store asking if I want to do the update now or later . No matter which one I select , it just not letting me go any further . If I choose update now then it tells me that cannot connect with Apple store , if I choose update later I need to log in again and the process repeats itself over and over .

Poor service

2023-04-04

We bought a this app pro reader to sell some jewelry that our family makes and after waiting a Long time for the approval they denied us anyways.. and the only reason they gave was they have the right to Deny service to anyone the deem to.. it took so long that we missed the selling window for our jewelry so now we have to wait until next time.. this was a waste of money and time..

Terrible

2023-05-06

Terrible service, terrible customer service, I don’t recommend one one this company. I’m the owner AVRS Furniture one of my costumer dispute quarter of transaction this app hold my whole money. Finally i paid for costumer and he cancel dispute. Even pass 7 month this app did not refund my money. When I call them they say will call you back or refund this Friday. They never call me never Refund. They are just stolen money give worst service!!

Scam alert

2023-06-06

If I could give 0 stars I would, I’ve created my account and now that I’m trying to log back into it it won’t allow me it keeps showing me incorrect email or password when I’ve recreated my password More than 5 times. Now I’m scared they will steal my bank account info since It allowed me to plug it in but now I can’t using credit card because won’t let me finish the set up

Stay away and don't lose your time

2023-07-08

After months of using the system they decided to randomly close my account for no reason. They just sent me an email citing an article of the terms and conditions which I didn't violated. When I called support the gentleman told me he didn't have any information and the email support just did not replies.

Stay Away from SumUp

2023-08-08

The low ratings from everyone else speak for themselves. This company has been nothing short of horrible. I made one transaction and they flagged it as suspicious. They claimed that after getting all the proof they asked for about my business, that they were closing my account and threatened to hold my transactions that they held for another 4 months! The only other option was to ask them to refund all the pending transactions that were made to the original card holders. So after almost 2 weeks of not being paid, now I have to flag down the original payment people to resubmit their payments through another service. Their customer service is an absolute joke too. ZERO STARS. Would not recommend.

App does not have “printer” option

2023-09-09

I am highly frustrated with this this app app. So I am trying to connect a compatible printer with SumUp, however when I log into SumUp, I do not see the “Account” tab in the top left corner at which the “printer” button is supposedly located. Therefore, I cannot use the printer. Has anyone got the same issue?

Takes a long time

2023-10-11

I takes up to five or six days for your money to get to your bank account, for a small business, that can seem like forever when your money is all tied up.

Credit Card Processing Ease

2023-11-11

this app is incredibly easy to use and the fees are lower than competitors! They even offer live customer support! 10/10 would recommend.

Good Service

2023-12-13

I use the card reader air and card reader Solo, i love this service because it is very fast and useful, I don’t have any problem with SumUp or card reader fortunately, i case the problem the support is very important. After the registration is important provide the information, in case the service don’t work, I had this problem, the support told me to provide the correct documentation, then SumUp and service working. I use the service by 2019.

Simple set up

2024-01-13

It was quick and easy to set up my account, and straightforward to sync my card reader with SumUp ! Perfect for a small business

No very basic features

2024-12-04

Doesn't let you change the language nor the currency.

Should be a parameter, a switch or a combo box, allowing the customer to understand what's written and select a currency like USD, EUR, CHF, etc...
SumUp missing such basic features renders the terminal totally 200% useless.

Bom

2024-12-04

Bom aplicativo, facil de usar e de entender. Porem a unica coisa que falta dentro do aplicativo é um “calculador de taxas” que nao te encaminhe para uma pagina na web

Take 4-6 days to receive your funds

2024-12-04

They take a long time to process your transactions. Being a caterer you want to make sure you get paid before delivery. It’s not possible all time to get 4-6 advance payment. Looking for faster processing service.

SumUp is Great!

2024-12-04

The this app app is easy to use and provides a tremendous amount of value to my business. The low fees and the fast payouts are a game changer!



Is SumUp Safe? 🤗🙏


Yes. SumUp: Payments and POS is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 436 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.7/5 . Justuseapp Safety Score for SumUp Is 21.1/100.


Is SumUp Legit? 💯


Yes. SumUp: Payments and POS is legit, but not 100% legit to us. This conclusion was arrived at by running over 436 SumUp: Payments and POS User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SumUp Is 36.1/100..


Is SumUp: Payments and POS not working? 🚨


SumUp: Payments and POS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration Amount (USD)
Billed Once $10.00


How was your experience with SumUp: Payments and POS? Post a Review




Features

- Card payments: Accept chip and contactless payments, credit cards, debit cards, Apple Pay, and Google Pay. Set sales tax rates, add tipping options, and issue refunds.

- Item catalog: Create a personalized item catalog, add, edit, and delete items. Organize items into categories for easy selling.

- Payment links: Create a link and share it with customers via social media, SMS, or email. Customers can complete the transaction on a secure website without a credit card reader.

- Invoices: Generate professional, legally compliant, on-brand invoices in minutes. Customers can pay securely online, with no service fees for bank transfers and a small fixed fee for card payments.

- Gift cards: Sell digital gift cards for any amount, with personalized designs. Manage the balance of every gift card sold within the SumUp App.

  Customer Service/Support
Developer:
SumUp Limited

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