SumUp - Credit Card Reader Reviews

SumUp - Credit Card Reader Reviews

Published by on 2021-06-28

The free SumUp App allows you to accept payments anytime, anywhere! Start
growing your business today and accept card payments via your smartphone or
tablet. Use the SumUp App with the SumUp Plus Card Reader for swipe,
contactless (Apple Pay and Google Pay), and chip payments. Even be...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

SumUp - Credit Card Reader Reviews

  • By

    Take 4-6 days to receive your funds

    They take a long time to process your transactions. Being a caterer you want to make sure you get paid before delivery. It’s not possible all time to get 4-6 advance payment. Looking for faster processing service.

  • By

    Never got got my reader to work

    I setup my card reader. Got connected to work with my phone. The problem I was having, was that every time I tried to use it. I keep getting a error message. Tried to contact support, numbered times. Kept telling me that someone from support team will contact me soon. Well it’s been over two and half months now. And I still never heard from anyone. I truly think it’s real bad business practices, the way you all run this company. Plus am hearing from other users that they are having problems with this company. If you’re not going to help people, or reach out to help your customers. They why are you even in business.

  • By


    I had two of their card readers and they worked great. Four months of service with this company and I get an email that says they can no longer service my business. No excuse, no reason, just Term 15 of the user agreement that says they can cancel your account for no reason. Called them and they can not give any information as to why. This has left several of my customers hanging and this company could care less. After referring many other business owners to this company, I am now warning them to run away from this company.

  • By

    I can’t login

    I just downloaded the app and I am trying to log in but it keeps telling me that the app it’s outdated and that there is a new update available in the Apple store asking if I want to do the update now or later . No matter which one I select , it just not letting me go any further . If I choose update now then it tells me that cannot connect with Apple store , if I choose update later I need to log in again and the process repeats itself over and over .

  • By


    Terrible service, terrible customer service, I don’t recommend one one this company. I’m the owner AVRS Furniture one of my costumer dispute quarter of transaction Sumup hold my whole money. Finally i paid for costumer and he cancel dispute. Even pass 7 month SumUp did not refund my money. When I call them they say will call you back or refund this Friday. They never call me never Refund. They are just stolen money give worst service!!

  • By

    Takes a long time

    I takes up to five or six days for your money to get to your bank account, for a small business, that can seem like forever when your money is all tied up.

  • By

    Simple set up

    It was quick and easy to set up my account, and straightforward to sync my card reader with the app! Perfect for a small business

  • By

    Credit Card Processing Ease

    SumUp is incredibly easy to use and the fees are lower than competitors! They even offer live customer support! 10/10 would recommend.

  • By

    App does not have “printer” option

    I am highly frustrated with this SumUp app. So I am trying to connect a compatible printer with this app, however when I log into this app, I do not see the “Account” tab in the top left corner at which the “printer” button is supposedly located. Therefore, I cannot use the printer. Has anyone got the same issue?

  • By

    Canceled my account without any rhyme or reason

    It was going great, received my money in 1 or 2 days, except on weekends. But suspended my deposits, without telling me why, then found out they were investigating my account. They canceled my service without telling me why, just citing an article on the terms and conditions. I didn’t break any of their rules or regulations. I submitted all the paperwork they required.

  • By

    Stay away and don't lose your time

    After months of using the system they decided to randomly close my account for no reason. They just sent me an email citing an article of the terms and conditions which I didn't violated. When I called support the gentleman told me he didn't have any information and the email support just did not replies.

  • By

    Horrible, deceptive company!

    SumUp hides and does not disclose details that would make most firms not sign up with them. 1. You firm can’t do manual entries from clients over the phone. 2. They hide and conceal that after your company signs up with your social sec # and bank account info, you firm can run a few small transactions, then without advance notice or disclosure they automatically block your merchant account until you risk identity theft and provide them a copy of your passport or drivers license and proof of your home address via a utility bill even though you’re a Corp. Stay away from this shady, disreputable U.K. based company!

  • By


    Bom aplicativo, facil de usar e de entender. Porem a unica coisa que falta dentro do aplicativo é um “calculador de taxas” que nao te encaminhe para uma pagina na web

  • By

    No very basic features

    Doesn't let you change the language nor the currency. Should be a parameter, a switch or a combo box, allowing the customer to understand what's written and select a currency like USD, EUR, CHF, etc... This app missing such basic features renders the terminal totally 200% useless.

  • By

    SumUp is Great!

    The Sumup app is easy to use and provides a tremendous amount of value to my business. The low fees and the fast payouts are a game changer!

A better way to Contact apps

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Contact SumUp - Credit Card Reader directly

Is SumUp - Credit Card Reader Safe?

Yes. SumUp - Credit Card Reader is very safe to use. This is based on our NLP (Natural language processing) analysis of over 85 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for SumUp - Credit Card Reader Is 87.5/100.

Is SumUp - Credit Card Reader Legit?

Yes. SumUp - Credit Card Reader is a totally legit app. This conclusion was arrived at by running over 85 SumUp - Credit Card Reader User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for SumUp - Credit Card Reader Is 87.5/100.

Is SumUp - Credit Card Reader not working?

SumUp - Credit Card Reader works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with SumUp - Credit Card Reader? Report Issue

Leave a comment:

Why should I report an Issue with SumUp - Credit Card Reader?

  1. Pulling issues faced by users like you is a good way to draw attention of SumUp - Credit Card Reader to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SumUp - Credit Card Reader customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SumUp - Credit Card Reader.

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