Seagate Media app not working? crashes or has problems?

Seagate Media Status

Last Updated on 2019-10-18 by Seagate Technology

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Common Seagate Media Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Seagate Media app on iOS and Android devices. Solve all Seagate Media app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Seagate Media iPhone Issues and Solutions

Seagate Media iOS app crashes, not working, errors
Seagate Media iOS app network issues
Seagate Media on iOS has black/white screen

Seagate Media Android App Issues and Solutions

Seagate Media has errors/crashing/not working
Seagate Media server network connectivity issues
Seagate Media has black screen

Seagate Media iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Seagate Media app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Seagate Media app crashes or not working on Iphone (iOS):

Close and restart the Seagate Media app on iPhone
Update Seagate Media app to the Latest Version for iOS
Uninstall and reinstall Seagate Media iPhone app
Update your iPhone to the latest iOS version

Fix Seagate Media on iPhone unable to connect to server/internet connection issues::

To resolve Seagate Media network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Seagate Media black/white screen (blank screen) on iPhone:

Follow the Seagate Media iOS app troubleshooting guide Here →

Seagate Media Android App Issues and Solutions

Fix Seagate Media not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Seagate Media app issues:

Force Stop the Seagate Media App
1. On android, goto "Settings" » click Seagate Media app. » click "Force Stop".

Update Seagate Media to the latest version on PlayStore

Clear Seagate Media App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Seagate Media app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Seagate Media.

Fix Seagate Media unable to contact server/ Seagate Media internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Seagate Media » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Seagate Media » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Seagate Media on android.

Solve Seagate Media black/white screens issue on Android:

Follow the Seagate Media android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Seagate Technology, developers of Seagate Media.

About this app

Quickly and easily browse your digital library with a classic file/folder view, thumbnails, or using a range of filters. • Access content stored on your Seagate Personal Cloud device from any available Wi-Fi or 3G/4G connection. Enter your username and password in the “Remote Access" tab when outside of your home network. *Install our new Seagate Media Receiver app to your Amazon Fire TV to browse content through Seagate Media app before casting to your TV. Seagate Media App gives you access to your photos, videos, music, and documents stored on compatible Seagate storage devices. Please visit our app support site for articles, videos, and more at the Seagate Media Support (Developer) website.