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Company Name: The Globe and Mail Inc.
About: Stay informed around-the-clock with world-class, award-winning news, commentary
and analysis from The Globe and Mail.
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6 Most reported problems 😔💔
No paper today (Apr 24) or last Fri (Apr17).
We live on Salt Spring Island (population of about 12,000) which is a short but expensive ferry/car ride from Victoria BC. We have been faithful readers of the Saturday Globe here for about 30 years. For the last three weeks the small local grocery store (The Mercantile) where we have always bought the Saturday edition of the Globe has not received its allotment of Globes. The distributor has not explained to the proprietor why he/she has simply decided to stop supplying the store. This means that we now have to travel about 60 km round trip to obtain a copy. This is objectionable because we now have to use fuel and waste time to buy something the distributor could deliver to the store (which is adjacent to the ferry berth) in three minutes of their time and we could then purchase in twenty minutes from home. Perhaps this was just a an ill advised idea conceived in haste on the part of the management. Please speak to management and encourage them to restore the normal relationship with readers who enjoy your newspaper so much, and stop making it so difficult to keep the relationship intact.
No delivery of my Saturday only paper, Aug the 6th
Same story presented multiple times
by SimpleManWithSimpleNeeds
As I scroll through the list Of stories, I see lots of good stuff, and then as I continue I can’t help but noticing that the ‘good stuff’ keeps repeating. But what makes it annoying is that there is still stuff that is new. Re-presenting stories that I don’t want to read prevents me from finding stores that I do. How about you present the story once and if I want to read it, I will. You don’t need to try to trick me into it later.
Then there’s notifications. I have mine set to breaking news only. I keep getting “the Sunday morning read” and other editorial content pushed to me. Don’t want that. Stated I didn’t.
Then unsubscribing is deliberately difficult. Most apps let you do it, or you do it thru App Store. This one you have to dig around to find the number and then call. Very annoying.
Still pretty weak
by Makewen
Lots of problems have existed with this app forever and they never get fixed despite major overalls.
For instance, if you click on a notification, usually it won’t actually take you to that article. It just takes you to the main page. Really. What’s the point of having those alerts?
It’s almost as bad as the website. Wish I could give zero stars.
Pop-up ads
by Unhappy Drivewise
I am a paying subscriber. However, I still have to deal with pop-up ads that pop open in Safari after an errant touch on the screen while scrolling through an article. Aggravating.
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- Pulling issues faced by users like you is a good way to draw attention of The Globe and Mail to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a The Globe and Mail customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Globe and Mail.
