Contact The Economist Support

by Uridiidjeifn

Excellent content, terrible app. I use the app (and subscribe to The Economist) solely to listen to the audio edition. Usually I listen while doing something else: driving, riding a motorcycle, in the gym, on an airplane, etc. Usually I am also using other apps such as for navigation , and often with no or intermittent internet access. In older versions of the app, this was not a problem. There is an option to download the audio file and play it back through the app. However, updates over the past year have made this feature virtually unusable. Often it will randomly stop playing, and I need to pull over, restart the app (which restarts from the beginning of the edition) and then advance it to the right article. Sometimes it just doesn’t play at all. Why it would have such difficulty playing an already downloaded file is unclear, but I suspect there is some sort of over-aggressive anti-piracy feature interfering with smooth playback. If this is not resolved and the app remains unusable I will have no reason to maintain a subscription.

by Ken Waters

I used to love listening to The Economist audio edition until a particular feature was removed. I used to be able to organise my audio playlist in a specific order; the world this week, then the business section, then finance, and afterwards a few select articles chosen among the remaining sections. I was able to go through the edition and organise everything once, then start and stop listening with the confidence that the playlist remained in the order I prioritised.

Now whenever I add to the audio playlist it's always ordered in the way The Economist is (The World This Week, Leaders, Letters, etc) and I can arrange the playlist to my priority, which I used to do for the past few years....now I don't even want to bother with The Economist at all since I now have to either keep track of what I listened to manually and/or keep adding/removing to the playlist in order to listen while I'm doing other tasks. Very unfortunate. It would be VERY much appreciated if the feature to customise the order of the audio playlist is made available once again. Thank you.

by Mngal20

This a good news source. It’s very well done hence the two stars, however 1. It’s really expensive ($220 a year unless you complain and threaten to cancel) 2. I’m not sure what’s harder, a divorce or cancelling this news subscription. First you can’t do this easily on the app you have to go to, “contact us” on the app, look in the FAQ’s where you can then log in. At that point you find, “change my subscription”. There’s a button that says, “cancel my subscription”, you’re asked why, then you’re given a sales pitch in writing based on your reason. In order to move forward with the cancellation you’re required to chat with them! A sales representative joins the chat, then I was asked AGAIN to provide my name and address and why I wanted to cancel, they tried to keep me again by offering a discount. Finally the rep cancelled my subscription. This entire process took me over 20 minutes. Making it that hard to cancel on purpose so people give up and keep giving money is bad business.