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by IrishBuffalo

I read that this problem has been commented on a year ago and it’s still a problem. I have the newest edition of this app. AOL was working well with no problem when used in my mail app on my Apple products, but now I’ve been advised you won’t support my doing this anymore. I’m very disappointed and will begin the process of changing over to another mail service at great inconvenience after many years using AOL.

I received a response from your team which seems to be your standard response to many of your dissatisfied customers. I did as directed and the first letter still gets cut off an email address resulting in it not being sent. As I read other criticisms, this isn’t a new issue. Why can’t you fix the problem? I’m surprised your advertisers are continuing to use your company. They must not be reading the reviews. Too bad you no longer allow us to use the Apple all-inclusive email program. AOL worked well in there. I’ve been notifying those on my address list to use my gmail address instead of this one.

Read the complaints and fix the problems! Deleting, rebooting and reinstalling doesn’t work. And to suggest going off WiFi and on to a data plan is asinine. The problem is not with your consumers, it’s with your faulty product. Hire someone who knows how to fix it.

by BillyW1952

When something works as well as AOL mail has for decades, it seems inevitable that it has to get changed, in this day and age, to make sure that if you are elderly, it won’t work easy any longer, and becomes virtually impossible to get it to work correctly with other programs. I did use it on my windows computer and my iPad. Now I am told that it won’t work any longer after Oct 20. Supposed instructions are given to make it continue operating with your present system, however, when u read the instructions it tells me that my older “windows live mail” will no longer work with the new system. So nothing on my older windows system computer will read AOL mail. They tell me that I can install an IOS app on my iPad and use that and I did try, however, while it works on its own, with plenty of junk commercials attached, I can no longer send attachments or articles from other programs, through AOL mail. Very few choices in using email, and I am too old and tired to try and learn any new system. Looks like I will have to rely on my one other email account and change the send to address from AOL to it. Good luck if you wish to use the “new” AOL email.

by CH769

I can’t even really write a review because the app is not working. I do not receive emails from everyone that sends me emails. I deleted the app and tried to do the original email online but that didn’t make any difference so I have the app back on my phone now but like I said I do not receive emails people send me emails and I never receive them.

I did the whole reinstall the app/restart the phone routine several times. It still is not working properly. One of the greatest things about aol mail has always been it’s spam filtering capability. Now if I block to all, but my contact list, every slimy, smarmy, spammy piece of mail sent my way gets into my spam folder, but emails from other senders that I know, but haven’t entered into my contacts yet, just disappear. They don’t even appear in my spam folder so that I can select them out of all the garbage to keep and read. I have had my aol account since I got my first computer in 1995 and in the past I would have given it 5 stars without thinking about it. I spent many a pleasant hour in the chat rooms back then. It was better than Facebook will ever be, but you tried to fix something that wasn’t broken and that is sad.