Contact Serve Support

by Rhonda Carmichael

My American Express Serve account was compromised and I waited patiently for the Amex Serve fraud team to resolve the issue . They failed big time and protected the fraudulent merchant instead of my account. The company that appeared in the statement is no where to be found on google. So how could they have done their due diligence. Now I’ve waited over 10 business days for a replacement card in which I have not received to get the small amount of funds on it to be able to get food and gas and have no received it missing days from work and having to get food from the state due to Amex Serve’s fraud team failed to return my provisional credit. They could. Not provide me any proof of my signature on any document that I authorized the transaction or who obtained access to my account. Amex serve is the WORST company pertaining to customer service and fraud protection . The representatives are in located in other countries doing horrible service by constantly hanging up on you and constantly transferring you to other departments and refuse to allow you to speak to a supervisor . Now I’m having to go through the courts the theft of my funds by Amex Serve and allowing a fraudulent merchant to keep. And I look forward to seeing them in court and sharing my bad experience with the masses on every social media account.

by ❤️Blak❤️

This year I decided to have my tax return direct deposited to the American Express serve card. Customer service tells you to go to a money pass ATM where it’s “free” to take out your money. That’s a lie. The website and representatives say you can transfer money from your American serve to your personal back account. You can but it won’t go all the way through so that’s a lie ... I requested money to be transferred. Through the app I was told to give my personal routing and account number. To verify my personal account and continue with my transfer they would make two small deposits into my bank, (which I noticed). Then afterwards within 3-5 business days my transfer would be complete as well free of charge. After the two deposits I waited and received nothing. I called customer service, however this representative couldn’t explain anything, saying they never seen where I put in a request for a transfer. The representative that I spoke with prior told me my money would be in my account the Friday of that week around 10:40 am. This brought me to drawing my money off the card COMPLETELY. Each transaction was a 3 dollar charge. I will NEVER again use this card.

by JaRuck19

The app works fine however, I had an issue with the bill pay. I submitted two bill pays to a company from my serve account. I waited and waited and the “delivery” date past and the company I was trying to pay still had not received the payments. When I looked at the details of the transactions on the serve app, the account numbers listed were not the ones I sent the payments to.
I called the serve number on the back of the card and was told they would transfer me to the dispute department. Someone picked up on the line and then disconnected it. So I called back. Went through the process again and was put on eternal hold. Hung up and called the company which I was trying to pay and conference called it. Finally got a person in the dispute department and he stated that they would put stop payments on both of the bill pay transactions and my money would show back up in my account in one business day. That was 2 days ago and still no money back in my account. I am afraid they scammed me. I am going to call the Attorney General’s office and see what they have to say.