Contact Barclays US Support

by Mistermeech

I have the Barclay Uber VISA card, I’ve had transactions declined at major retailers like CVS and Walmart, when I called customer service they have no record of an authorization attempt, there is also no security hold on my card, I have my Barclays card also tied to my Apple wallet so I was able to complete the transaction using the card reader via my iPhone, so the Barclays network is working, but the card machines can’t read the chip when I physically insert the card into the machine, so it’s either a cheap chip or an issue with the hardware at CVS and Walmart which is unlikely since everyone else is able to use their credit cards, so must be a Barclays issue, frustrating to have a credit card that only works some of the times, I’ve already had my card replaced twice this year and the issue is still recurring, most of the time the card works but not always, never had this issue with my Chase or Amex cards

by The Real Providence

This app needs to be real time. I pay my bill or make a purchase and it can take up to two days for either of those transactions to show up in the app. It makes deciphering your actual balance impossible. I actually saw a negative number show up as my balance as my charges hadn’t as yet caught up with the payments. And because of the built in restrictions you can’t pay when you have a positive balance even though the app shows you pending charges coming in but not yet applied. The payments form will still show you an amount you can pay, but it won’t let you pay it.

They need to fix this. If I can get an email instantly indicating that I’ve setup a payment, they can show the payment as pending immediately, not two days later - linger if you make it on a Friday after 3PM EST.

The same is true for changes. Show them pending immediately and subtract them from the balance unless something subsequently goes wrong. You can always reverse it.

If Starbucks can finally make their app payments and charges instantaneous, so can Barclays.

Thank goodness you have extremely patient and kind representatives to talk us off the ledge when confronted with the shortcomings of the app.

You might have another revenue stream as a call-in therapy help center. ;)

by Frito/Fargo

After 3 1/2 hours of trying to purchase a train ticket in Spain online and speaking with six separate customer service representatives at Barclay MC and trying to purchase the ticket four times I finally gave up. During the process of trying to purchase the ticket I was informed Barclay had a mobile app where I could schedule by international travel by using the “Tools”. Since I was on hold with Barclay I thought I would give the app a try. The reviews did not look encouraging. I awarded a one star rating for a very simple reason. Nowhere on the homepage is there any indication of how to get to the tools menu. Absolutely nothing indicated where or what to click to go to the tools menu. The fifth customer service rep I was transferred to was the web specialist. She had no idea how the mobile app worked and could not help me find the tools menu. She and the previous representative offered to schedule my travel. I understand they will do that for me but if they’re going to have an app that they advertise in anyway whatsoever has the capability, it should work. I gave up trying to make the purchase on the Barclay MasterCard.
It’s a mystery to me but why my personal bank Visa card worked without an issue is beyond me. I had my ticket within five minutes after using the visa card and I don’t understand what the difference was. I entered everything the same way.