Contact Pocket Expense 6 Support

by Jade Jean

If you log every expense & income transaction do yourself a favor and DO NOT use this app. First of all this app has way too many ads (in the free version), such as right when you open it you’re forced to watch an ad. And they’ve even added a banner ad in between the calendar and your transactions. But worse than that is the fact that this app deletes your data!! It doesn’t matter if you back up your phone either. There’s no way to transfer information back into the app. This app deleted ALL of 2018, so I decided I’d just manually put it back in (took 13 hours) just to find a couple of weeks later this app has deleted data again!!! Good luck getting the developers to respond as that takes SEVERAL emails, there’s no customer support number or chat, and once they finally respond they tell you that there’s nothing they can do. FYI Apple won’t be able to help with the data loss either since “it’s how the app developer makes the app”. This app shouldn’t even be allowed in the app store with how glitchy it is. So do yourself a huge favor and use a different app where hours of data doesn’t just disappear and you can actually get in contact with good customer service agents.

by Resonateloud

This app isn’t reliable. I just got this app a couple weeks ago, and paid for a month of premium to try all the feature.

From the beginning, the sync showed signs of bugs by not syncing deleted transactions across devices, but would sync entry transactions very quickly. However, in the last few days, syncing has stopped working altogether. My phone shows it was last synced 2 days ago, and my wife’s hasn’t synced since yesterday.

Deleting a transaction in general doesn’t work. Syncing aside, a deleted transaction keeps reappearing. I had to work around it by just using the entry for a new transaction and update the payee, date and amount.

I found another bug with the budget categories. For some reason, a couple categories disappeared when trying to split a transaction between categories. If not splitting, I can select the categories, but as soon as I go to split, I don’t see a couple of them as options. What’s more weird is it doesn’t happen on my wife’s phone, and it originally worked fine on mine.

The UI is super clean and well designed, and conceptually, a nice app. BUT, if you can’t rely on simple things like being able to delete a transaction and sync between devices, it’s useless.

I hope the developer, who I’ve reached out to, but haven’t heard from, gets this worked out, but unfortunately I have to move on and find something better.

So much potential, so much failure.

by Iphone 6 CD

Still no contact from developer on issue. I just went ahead and deleted the buggy app.

Update 2-6-19* Had a couple of issues with after a expense entry it didn’t subtract the correct amount. I did email developer but have never heard anything back.

The app does what it said it does. Once you get familiar with it it okay. The only down side is there is not bill reminder section that you can check off when you pay a bill. It has a bill section but not a bill you can check off when you pay you bill. The one this one has adds your bill to your day it's due and subtracts it from your app account even if you paid it early. Now it has taken it out two times and your balance is now off from your online account. I did send them a email asking if they were going to add a bill check off section and they quickly replied "no" and did state the have no intensions on doing it.