GENERATION app not working? crashes or has problems?

GENERATION Status

Last Updated on 2024-06-06 by Génération SAS

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35 User reports:
App has problems

User reports 35

⚠️ Most reported problems ⚠️

60.0%

Not working

34.3%

Account

5.7%

problems reported in the last 24 hours

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Common GENERATION Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GENERATION app on iOS and Android devices. Solve all GENERATION app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GENERATION iPhone Issues and Solutions

GENERATION iOS app crashes, not working, errors
GENERATION iOS app network issues
GENERATION on iOS has black/white screen

GENERATION Android App Issues and Solutions

GENERATION has errors/crashing/not working
GENERATION server network connectivity issues
GENERATION has black screen

GENERATION iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GENERATION app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GENERATION app crashes or not working on Iphone (iOS):

Close and restart the GENERATION app on iPhone
Update GENERATION app to the Latest Version for iOS
Uninstall and reinstall GENERATION iPhone app
Update your iPhone to the latest iOS version

Fix GENERATION on iPhone unable to connect to server/internet connection issues::

To resolve GENERATION network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GENERATION black/white screen (blank screen) on iPhone:

Follow the GENERATION iOS app troubleshooting guide Here →

GENERATION Android App Issues and Solutions

Fix GENERATION not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GENERATION app issues:

Force Stop the GENERATION App
1. On android, goto "Settings" » click GENERATION app. » click "Force Stop".

Update GENERATION to the latest version on PlayStore

Clear GENERATION App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GENERATION app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GENERATION.

Fix GENERATION unable to contact server/ GENERATION internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GENERATION » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GENERATION » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GENERATION on android.

Solve GENERATION black/white screens issue on Android:

Follow the GENERATION android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Génération SAS, developers of GENERATION.

About this app

- Consultez les courriers reçus de Génération (relevés, devis, …. - Retrouvez toutes les réponses à vos questions : sur votre contrat, vos remboursements, le tiers-payant, l'utilisation du site internet et des applications mobiles.