Contact THE OUTNET Support

Site is good, app is horrible. Multiple errors when trying to add items to wishlist. Once - a couple of times is okay, but this happens fairly often. Also, the inventory does this weird “loop” after filtering. It shows 900 items available but will cycle through the same 20-30 items. I thought I was losing my mind at first when I scrolled past an item I had scrolled by 3 times before. I also hate retail apps where you have to click on the item, then click a size to add it to your wishlist. It interrupts the flow of your User experience. Just have a little heart icon to the side like with Revolve/ShopBop/Farfetch/Luisaviaroma/Neiman Marcus/Saks/Literally everyone. It’s very annoying. Honestly of all the luxury online retailer apps out there (and I have literally all of them on my phone) this is definitely one of the worst. I don’t understand why everyone can’t just make their app like ShopBop’s, then we could all die happy

While I like their clothes selection, their operations from my experience are completely unreliable. 1. Jan 2022 I received a torn dress for which they had no substitute and they didn’t even offer to arrange the collection, until I insisted. They weren’t at all consumer centric. Had to call multiple time as the first time they didn’t even log the issue, in hopes that I will return the dress without them acknowledging that it is damaged first, making me call to their lines multiple times and adding to the unpleasant experience. 2. Jan 2022- they sent the wrong size shoes from what I ordered. They insisted I should go to UPS myself to return them instead of arranging for a pick up. After I insisted, they arranged for pick up. No substitute available and delayed refund timing. The shoes were returned the next day of receiving them.

The Outnet has just gone through website and app update and it is absolutely horrible! You can’t see your past order details. Recent orders disappeared entirely. Old wish list did not save. Items that were in my shopping bag vanished and no longer exist under the designer name. Poor item descriptions and sizes are all mixed up and you cannot tell if you are looking at French or Italian sizing! The address got mixed up and I now have an address in there that I have not used in over a year. The app is really buggy. This is a massive FAIL!