Contact THE OUTNET Support
Company Name: THE NET-A-PORTER GROUP LIMITED
About: Women’s designer fashion at outlet discount prices. Established in 2009 by The
NET-A-PORTER Group, THE OUTNET carries luxury clothing, dresses, tops and shoes
from 350+ fashion brands, from Zimmermann, Dolce & Gabbana, Stella McCartney,
Michael Kors and GANNI, all with discounts of up to 70% off.
THE OUTNET Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with THE OUTNET: UP TO 70% OFF. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact THE OUTNET: UP TO 70% OFF. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of THE NET-A-PORTER GROUP LIMITED
Verified email ✔✔
E-Mail: mobile@net-a-porter.com
Website: 🌍 Visit THE OUTNET Website
Privacy Policy: https://www.theoutnet.com/en-GB/Help/PrivacyPolicy
Developer: NET-A-PORTER
Read 4 Customer Service Reviews 😭😔💔
i had placed a order last night for a dkny coat i have not received a confirmation email regarding my order thanks
Buggy App
by Jenna003133
Site is good, app is horrible. Multiple errors when trying to add items to wishlist. Once - a couple of times is okay, but this happens fairly often. Also, the inventory does this weird “loop” after filtering. It shows 900 items available but will cycle through the same 20-30 items. I thought I was losing my mind at first when I scrolled past an item I had scrolled by 3 times before.
I also hate retail apps where you have to click on the item, then click a size to add it to your wishlist. It interrupts the flow of your User experience. Just have a little heart icon to the side like with Revolve/ShopBop/Farfetch/Luisaviaroma/Neiman Marcus/Saks/Literally everyone. It’s very annoying.
Honestly of all the luxury online retailer apps out there (and I have literally all of them on my phone) this is definitely one of the worst. I don’t understand why everyone can’t just make their app like ShopBop’s, then we could all die happy
Unreliable service -
by BLERNY
While I like their clothes selection, their operations from my experience are completely unreliable.
1. Jan 2022 I received a torn dress for which they had no substitute and they didn’t even offer to arrange the collection, until I insisted. They weren’t at all consumer centric. Had to call multiple time as the first time they didn’t even log the issue, in hopes that I will return the dress without them acknowledging that it is damaged first, making me call to their lines multiple times and adding to the unpleasant experience.
2. Jan 2022- they sent the wrong size shoes from what I ordered. They insisted I should go to UPS myself to return them instead of arranging for a pick up. After I insisted, they arranged for pick up. No substitute available and delayed refund timing. The shoes were returned the next day of receiving them.
New app is awful!
by LenaMikha
The Outnet has just gone through website and app update and it is absolutely horrible! You can’t see your past order details. Recent orders disappeared entirely. Old wish list did not save. Items that were in my shopping bag vanished and no longer exist under the designer name. Poor item descriptions and sizes are all mixed up and you cannot tell if you are looking at French or Italian sizing! The address got mixed up and I now have an address in there that I have not used in over a year. The app is really buggy. This is a massive FAIL!
Have a Problem with THE OUTNET: UP TO 70% OFF? Report Issue
Why should I report an Issue with THE OUTNET: UP TO 70% OFF?
- Pulling issues faced by users like you is a good way to draw attention of THE OUTNET: UP TO 70% OFF to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a THE OUTNET: UP TO 70% OFF customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using THE OUTNET: UP TO 70% OFF.
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