Simple Transfer app not working? crashes or has problems?

Simple Transfer Status

Published by Rambax, LLC on 2023-04-18

With over 5 million downloads, Simple Transfer is the easiest way of
transferring your photos and large videos to computer using WiFi or USB. It can
also convert HEIC photos to JPG, HEVC videos to MOV/MP4 and Live Photos to
videos.

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Most reported problems

Reported Issues: 3 Comments

By Colleen 9 months ago

I just purchased Simple Transfer app because my phone is about out of storage but Simple Transfer keeps crashing. I want to move photos and videos to my PC. Another strange thing I noticed is I see the app on my phone desktop, but it's not in my settings list. Please help! I was thinking this was going to be simple. Thank you.

By Richard E Morris 1 year ago

simple transfer will not transfer videos to my computer

By Linda Foust 2 years ago

worked fine all morning. Now it tells me phone is not connected. Phone IS connected. I restarted modem and phone. I still get the same message.

Common dislikes about Simple Transfer app

- SLO-Mo videos get downloaded as regular video. No slomo effects transfer.

- Unable to download photos in mass and have them put in folders by date/month.

- Unable to upgrade to premium.

Have a Problem with Simple Transfer - Photo+Video? Report Issue

Common Simple Transfer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Simple Transfer app on iOS and Android devices. Solve all Simple Transfer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Simple Transfer iPhone Issues and Solutions

Simple Transfer iOS app crashes, not working, errors
Simple Transfer iOS app network issues
Simple Transfer on iOS has black/white screen

Simple Transfer Android App Issues and Solutions

Simple Transfer has errors/crashing/not working
Simple Transfer server network connectivity issues
Simple Transfer has black screen

Simple Transfer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Simple Transfer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Simple Transfer app crashes or not working on Iphone (iOS):

Close and restart the Simple Transfer app on iPhone
Update Simple Transfer app to the Latest Version for iOS
Uninstall and reinstall Simple Transfer iPhone app
Update your iPhone to the latest iOS version

Fix Simple Transfer on iPhone unable to connect to server/internet connection issues::

To resolve Simple Transfer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Simple Transfer black/white screen (blank screen) on iPhone:

Follow the Simple Transfer iOS app troubleshooting guide Here →

Simple Transfer Android App Issues and Solutions

Fix Simple Transfer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Simple Transfer app issues:

Force Stop the Simple Transfer App
1. On android, goto "Settings" » click Simple Transfer app. » click "Force Stop".

Update Simple Transfer to the latest version on PlayStore

Clear Simple Transfer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Simple Transfer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Simple Transfer.

Fix Simple Transfer unable to contact server/ Simple Transfer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Simple Transfer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Simple Transfer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Simple Transfer on android.

Solve Simple Transfer black/white screens issue on Android:

Follow the Simple Transfer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Rambax, LLC, developers of Simple Transfer.

Verified email

Contact e-Mail: [email protected]

60.61% Contact Match

Developer: Mobileware Studio

E-Mail: [email protected]

Website: Visit Simple Transfer Website

About this app

It’s amazing how much time you can waste trying to transfer things from iPhone/iPad to PC, and all along SimpleTransfer was here, making it so easy". ◉ View all your photo albums and videos on your computer and download them by a single click via WiFi or USB cable. ◉ Convert videos as MOV or MP4 (Windows compatible H. ◉ Photo Cleaner: clear space on your device by deleting large or duplicate photos and videos (premium feature). ◉ Safest way to transfer your photos and videos in your local WiFi network. Your photos and videos cannot be accessed from the Internet. * Simple Transfer offers Trial mode where you can download 10 items without any limitations. With over 5 million downloads, Simple Transfer is the easiest way of transferring your photos and large videos to computer using WiFi or USB. It can also convert HEIC photos to JPG, HEVC videos to MOV/MP4 and Live Photos to videos. ●●●●● "Have never looked back since finding SimpleTransfer! After trial mode expires, it switches to Free mode, where you can only transfer the oldest 50 items of each album. Simple Transfer offers a lifetime purchase as well as yearly subscription. Simple Transfer does not use or transfer your files to any external server. If you choose to purchase a subscription, payment will be charged to your iTunes account, and your account will be charged for renewal 24 hours prior to the end of the current period. It provides a completely private website to be accessed by only computers that are directly connected to your local WiFi network. Photo Cleaner, Export to JPG, MOV/MP4 (H. 264) are also not available in the free mode. Please contact our support directly at support@rambax. com or send an email from inside SimpleTransfer regarding any questions, suggestions or concerns. They never go on the Internet or stored on any external server. ◉ Works on Windows, Mac and Linux and it's fast! To remove these limitations please consider upgrading to Premium version inside SimpleTransfer . Couldn't live without it now". ●●●●● "Works beautifully: I wish this was easier to find. Auto-renewal may be turned off at any time by going to your settings in the iTunes Store after purchase.