Photo Transfer app not working? crashes or has problems?

Photo Transfer Status

Last Updated on 2017-09-23 by Yao Ruan

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Common Photo Transfer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Photo Transfer app on iOS and Android devices. Solve all Photo Transfer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Photo Transfer iPhone Issues and Solutions

Photo Transfer iOS app crashes, not working, errors
Photo Transfer iOS app network issues
Photo Transfer on iOS has black/white screen

Photo Transfer Android App Issues and Solutions

Photo Transfer has errors/crashing/not working
Photo Transfer server network connectivity issues
Photo Transfer has black screen

Photo Transfer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Photo Transfer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Photo Transfer app crashes or not working on Iphone (iOS):

Close and restart the Photo Transfer app on iPhone
Update Photo Transfer app to the Latest Version for iOS
Uninstall and reinstall Photo Transfer iPhone app
Update your iPhone to the latest iOS version

Fix Photo Transfer on iPhone unable to connect to server/internet connection issues::

To resolve Photo Transfer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Photo Transfer black/white screen (blank screen) on iPhone:

Follow the Photo Transfer iOS app troubleshooting guide Here →

Photo Transfer Android App Issues and Solutions

Fix Photo Transfer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Photo Transfer app issues:

Force Stop the Photo Transfer App
1. On android, goto "Settings" » click Photo Transfer app. » click "Force Stop".

Update Photo Transfer to the latest version on PlayStore

Clear Photo Transfer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Photo Transfer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Photo Transfer.

Fix Photo Transfer unable to contact server/ Photo Transfer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Photo Transfer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Photo Transfer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Photo Transfer on android.

Solve Photo Transfer black/white screens issue on Android:

Follow the Photo Transfer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yao Ruan, developers of Photo Transfer.

About this app

If no Wi-Fi, join enable Personal Hotspot on one mobile device. If no Wi-fi, please enable Personal Hotspot on mobile device. Photo Transfer is the most direct and efficient way for you to share the wonderful moments or store the precious memories. Photo Transfer helps your wirelessly transfer pictures among iPhone,iPad and computer. Then connect computer to the Personal Hotspot. 1. Sometimes, what you need is just a simple transfer tool rather than a cloud drive or web album. 1. Visit app. 2. It is fast, steady and super easy to use. Say goodbye to USB cables! Then connect the other device to the Personal Hotspot.