Contact Xfinity Home Support

by Swolfe3051

Had Home security since 2014 and pay a good fortune for my services! I’ve always loved the ease of xfinity home security and the reliability of it however I was in a xfinity store to add on a Door Bell with a Self Install kit…. A VERY SIMPLE thing to install by connecting 2 wires and boom your done! Well I was notified that I had a unwanted install appointment for the 28th of April which is totally rediculous after I already said to the store person I will install it myself! Once I received the Text appt I opened the chat to find out what was up and I was told it was “Mandatory” for have it installed by a tech… so I went ahead and cancelled this appt and order! Simply because I pay well over $350 monthly for all of my Xfinity services and they are telling me I have to pay all the extra costs to have someone come out to connect 2 Door Bell wires and activate it in my Home Security app… Nope! Again all stuff I am quite capable of doing just as I’ve done some of my cameras… looks like I’ll be reevaluating my home services very soon, I don’t like feeling like I’m being Nickel and Dimed on something so stupid to install… but as I’ve stated the home security are very good it’s the messing around of trying to get installs for super easy things, it’s all well and good if somebody wanted that service however I did not!

by DispatcherChick

with the extremely high rates for all things comcast related i would at least expect it all to work. with the cameras not working on the ios app when connected to cellular (and yes, all my settings are correct), i just had to shell out $100 on a security camera that actually does work as advertised. first step in switching over everything to something more dependable, and probably more affordable. this new update (the 4th) AGAIN did nothing to solve the problem we are all having. all it does is reset all the lousy reviews the app has gotten everytime. no, i won't follow the support link. i've been through it already like many others. it's not a camera issue. it's an app issue, which has already been established. i waste enough money on this..i'm not wasting time too. Some of the positive reviews that their company posts on here are so obviously fake that it screams they have an issue that they need to cushion yo try and make this look like an unbroken app. Sad.

by Pollards5

I have had Xfinity Home Security for over two years now. Up until this issue I would given them 4 stars. Long story short, we are unable to view the camera in “Live” mode from mobile devices. For us that is the most important feature and why we chose Xfinity for Home Security. I have had countless phone calls with tech support. We have had technicians to the house and even replaced that camera. Every month I make the dreaded 30-45 minute phone call and jump through all the hoops to come back to absolutely ZERO solution. I am told that myself and other accounts have this issue and all Xfinity can tell me is “the engineers are working on a solution and an update will be coming out in the next week. Welp...it’s been weeks and months and every update that rolls out does not solve the issue.

Keep this in mind if you are deciding on having Xfinity handle your Home Security. Oh, but they will give you a whopping $10 credit for your troubles.