Contact VMware Horizon Client Support

by Jase2001ny

As other reviewers have stated up until now many used the onscreen keyboard and touch. Now with implementation of the mouse and trackpad that apple has brought this app seriously needs an uphaul to make it useable. In its current state using ti with the apple keyboard and trackpad is is horrible. I use this in a work environment and cant even do a simple task such as add a space when typing nw with an external; keyboard. I wouldn’t think this should be a big ask. It is geared towards using a full desktop on a mobile device. Why would basic functionality such as this be so hindered. BT keyboards have been able to be used with an ipad for years now. The introduction of mouse and keyboard support and the apple keyboard trackpad combination should have been added but now to make this a complete mobile desktop solution. Please fix this ASAP!

by Yungstud

I’m a government employee and use this app to check things when I’m teleworking. It is serviceable for small things like that, but what really drags down the experience is that if I close the app for 5 minutes, I have to re-enter my password. Needless to say, this leads me to typing my password some 20 times when I’m teleworking. If I leave the app closed too long, more than a half hour, it logs me out completely, so not only do I have to enter my password again, I also have to wait 5 minutes for my virtual desktop to load. Since I’m government, I have very little control over their interaction with Horizon, but this seems to be a problem only with the app. The PC version doesn’t do this, but it is slower. So the problem is likely on Horizon’s end. It’s very irritating.

by LeHustin

It connects very well and has great support for touch. The trackpad feature works great as well as being able to pinch to zoom on my desktop without affecting my work.

However (and it’s a big one), the app will not currently recognize an external keyboard’s Delete, Page Up/Down, Alt, Home, Insert, End, NumLock, or ANY of the Function (F1-F12) keys. Also, when attempting to use any key combination that includes the Alt key, it will not recognize the following keystroke as the appears that the Alt keystroke is being repeated instead of held down for a combination. Finally, not all Ctrl combinations work with an external keyboard (such as Ctrl+Enter). The only way to do any of these unsupported functions/key commands is to use the onscreen keyboard which is split between multiple menus and grids my production to a screeching halt.

Native support for an external mouse (USB or Bluetooth, only to control the Windows cursor) will need to be implemented as well for this to be a fully functional version of VM Ware.

I cannot use this app until it is updated to FULLY support an external keyboard with all of it’s possible commands and functions (the way it works on any other Remote Desktop app). Avoid until updated.