Contact GMX Support

Paste malfunctions when pasting from another email client like the default Apple iPad/iPhone Mail app into a new, clean email on GMX Loses formatting. Embedded JPEGs will appear to import on paste but will not be sent. Tables will lose formatting. Text can lose formatting as well. Oddly enough if you send a reply to an email received by GMX, it is possible to paste into that reply successfully without losing formats and tables, but any embedded JPEGs in the COPY will still appear in the paste into GMX but will not get attached and sent when you click on send. Extremely awkward to use if you want to resend an email to someone new that you previously sent out to someone else. You can do this 10x faster using the default Apple iPad Mail app than you can using the GMX client. All you have to do on Apple’s app is click on SEND AGAIN, change the recipient’s email address and send. Cannot do this easily on the GMX mail client, and with paste not working well, it is cumbersome to find a workaround. Tech support is poor. They suggested that I delete the app and re-download and reinstall a fresh copy. That does not fix any of the above problems. Wasted my time doing this. They ought to have suggestions that actually work.

I opened a free acct to try with the intention of upgrading to a paid subscriber to get off of my other email for security and privacy concerns. All went well for about 6 months of testing before moving everything over to GMX then all of the sudden I get a msg on login that my account login was blocked due to irregular activity and to contact support. I contacted support and got an auto reply that I will be contacted by support on my other email acct. Now going on 9 days and no word as to how to unblock and still unable to login. I did a search on “GMX reviews” and see a lot of people complaining about the same thing. To make a long story short I will be looking elsewhere for a private secure email paid account. Going to check out proton and start mail. Something strange going on with this company.

If I could give a rating of 0, I would. Their e-mail service is NOT SECURE. My account was hacked within the last few days. I began receiving Sextortion e-mails threatening me if I did not send them money in the form of Bit Coin. These e-mails contained my correct password for that account. The app works for the most part, however you cannot access your account via their website. When you try to log in it either tells you the account doesn’t exist or your username/password is incorrect. So forget about changing your password if your account is hacked because you cannot do this from the app. Same thing has happened to a friend that uses this service. My advice is STAY AWAY from this company.