I’m theory GreatClipsOnlineCheckin should be very helpful, but I have had too many frustrations.
Recently, I planned on going to the salon after work. I kept an eye on the wait time in the hour leading up to when I would leave, and the wait time remained under 10-min, which I thought was good. I didn’t want to check in too early, because sometimes my check-in expires in as little as 30-mins which has happened to me several times. (The employees even told me that the drop-off time is not consistent but can be as early as 30-min). Anyways, I was going to be leaving soon, and so I checked in, with the wait-time estimated to be 15-min. Perfect. I arrived almost exactly 15-min later, and they told me that several of their stylists just left and my wait time will be an additional 20-min. Really?? This isn’t the first time I have had this happen.
It would be one thing if I could check in 30-60 minutes in advance so that my spot is reserved on the list, but the fact that my check-in could randomly expire before I arrive is pretty stupid.
And regarding employees leaving, this should be accounted for either by having the software factor this into their estimations, or by staggering the departure times for employees, or by allowing employees to stick around if there is a long queue in the waiting list.
I have been frustrated far too many times and I am ready to be done with Great Clips.