Contact GNC LiveWell Support

by Bbbbbbbbbbrnda

The company and this app are useless. Every time I order something through the app, I have to call someone to get my rewards turned into points, so it’s can use them to purchase my items. I had a bunch of points saved up over the past year and now they’re all gone, thanks to GNC cancelling 3 separate orders in a row and not giving me back my points. On top of that, if I go to the physical store, they either don’t have what I’m looking for in stock or they’ll use my points automatically, even though I said nothing about using them. I think since I’ve had to call literally every time I place an order, they’ve flagged me or something, even though every time I call is due to some technicality on their end. now I can’t even get an order sent to my house. I’m so done with GNC. I will not be renewing my membership to this company. The past year has been nothing but problems, except for one person I deal with at the mall occasionally when I have to go buy single cans because I didn’t get my order (I have gotten all of them in the past, except the last 3). I wouldn’t even know this person if they’d just get my order sent in a timely and seamless manner. That doesn’t happen, now I have to find another place to buy my drinks and vitamins.

by FoundBeef

I got on the app and tried to use the login and it said it wouldn’t let me login until checkout, which is odd because it used to be able to so I could look at what my Pro membership has on it in terms of points and cash back rewards. These always help me with my purchase decisions, but I’d rather not have to login on the web browser just to see everything because that defeats the purpose of having an app in the first place. After the login fiasco, I then hit Shop Now. Attempting to hit any of the categories on the home screen takes me to the basic GNC options and brand products with no other choices. So I went to go filter and select different brands, but was only given 5 brand options and I know GNC sells so many more. Same thought as the first issue: What’s the point of the app if I’d have to use the web browser?

by ALPHAwCHARLIE

I took me at least 10 tries just to log into the app. I placed an order and while placing the order added a new shipping address, with a new card and billing address. Once I hit place order it was send to an old address that was still the default address. Customer service said nothing could be done to change the shipping address literally minutes after the order was placed because I called immediately. I had to cancel the order, and now wait 1-5 business days for the money to come back into my account. This is absolutely unacceptable. Terrible app and customer service. I was told I should use the website to avoid this in the future. Y’all should be ashamed.