Contact The Guardian Editions Support
Company Name: Guardian News and Media Limited
About: Available only with a Guardian digital subscription.
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The Guardian Editions Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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E-Mail: editions.feedback@guardian.co.uk
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3 Most reported problems 😔💔
Paid but not available!!!! Won’t stay on my screen
by Kgh85742
I am frustrated beyond words. I have been a Guardian customer for years, pay monthly. Suddenly the Guardian icon disappears when I click on it, or when I click on an article in my Guardian daily email. I just signed up again, and no luck. So...I’m getting double billed for no access!!! YOU HAVE A BUG IN YOUR SOFTWARE. Please fix it!
Missing content? No observer?
by M_J_S
I don't understand why there's so much more content available for free on the Guardian website which aren't available in the App. It's hard to see it as anything other than contempt for the people who are actually paying for a subscription, since they get less than the people pay nothing and just go to the web site.
Also it's fine that apps develop over time and not everything anyone might like is there at the start. But it seems like the Guardian aren't actually trying to address anything, like add Retina support or adding any additional content.
I think these problems are a terrible shame for what was originally a great app and a genuinely original new media experience. It still could be great.
Version 5.2.1
by Drizzly Rain
This is a horrifyingly bad “update”. It may help with one hand scrolling on a phone but the tablet experience is awful. A drop down menu linking to particular sections would be useful instead of incessant scrolling to find a particular section also we have now lost links to other associated articles next to an article we are reading. The whole navigation of the paper is now needlessly complicated and I do not want a curated front page by your editors we should have ease of navigation led by our own curiosity. The last iteration was not great but this is by no means an improvement.
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