Contact Alliant Support

When taking a picture of the back side of a check for a mobile deposit, an error pops up that the “image is too dark”. This occurs for any check that has the black lines printed on the back to prevent people from reading the checks through envelopes. No amount of light adjustment or changing the background fixes this. This only occurs when doing mobile deposits through Alliant, they scan just fine through any other bank’s app. I reported this issue over 6 months ago and corporate assured me developers were going to work on a fix. Still no fix, rendering the app worthless for most of the deposits I end up needing to do. Forces me to bank elsewhere, too bad. Also, why is the app always ‘under maintenance’ during key times of the evening? Why can’t the devs schedule the maintenance at 4 in the morning or sometime when people aren’t typically on? If this was a once in the while thing it wouldn’t be much of a concern but it seems like they need to shut the whole app down for maintenance every week.

This app is not mobile deposit friendly. Here’s why I say that: It pops up error messages if your images of the front and back of the check are not the exact same size. It is extremely picky about the photos. as long as the image is legible, it should be acceptable. It also gives me, “the signature could not be read” . On some checks, they don’t have a signature, it just says signature on file in print. The white marks that are supposed to turn green (to show you when to take the photo) are basically impossible to hold still before they change back to white. PLEASE make this easier to use. This feature being so difficult, combined with the fact that I cannot access my money SO OFTEN because of “system maintenance” has me considering switching banks.

I was already pretty meh with this app, but then mobile deposit completely messed me up. I made a mobile deposit and spent ten minutes trying to get the darn thing to take a picture. Finally it took them and the deposit was submitted. I then wrote a check, so imagine my surprise when the check bounced! Later that day I got an email that the deposit was deleted because “it was not endorsed.” The check was clearly endorsed and I checked it on the preview. Yet somewhere between that preview and what Alliant got the app cut off my signature. Never again will I trust this app with my money. Citibank is better AND they credit you up to $300 right away when you make a mobile deposit. This app is not worth the anxiety.