Contact Priority Pass Support
Company Name: Priority Pass Ltd
About: Priority Pass provides frequent travelers with an independent airport lounge access worldwide.
Headquarters: Dallas, Texas, United States.
Priority Pass Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Priority Pass™. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Priority Pass™. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Priority Pass Ltd
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Get Pricing Info for Priority PassContact Priority Pass! Or Contact Support
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Read 6 Customer Service Reviews 😭😔💔
Apparently I have forgotten my password, and the site doesn't offer an assistance remedy.
Why isn’t priority pass accepted any more at Ben gurion airport Tel Aviv
Just received new City Premier Mastercard in place of Visa card. My original Priority Pass card linked to my visa card is now expired (14360914851). Never used online app before so have downloaded it now. Went to prioritypass.com/premieraumc and entered invitation code CTPRM331. Completed digital form and used new citi premier mastercard details. When I entered "Join Priority Pass" it came up with "credit card is already in use" and wouldn't let me join.
Not easy to use, and lounge location is not clear.
by EAcrazy
I’ve been member of priority select for many years but honestly I only had three times ever using the lounge because of one of the following:
1. There isn’t any lounge at the terminal (which is always true for all my domestic flights from LGA)
2. Priority app purposefully provide extremely vague instruction on the location of the lounge, e.g, “Concourse E on level 2 and it’s straight ahead.” Ahead of which direction? Between which two gates or any specific nearby store? Any maps help to locate?? Just useless instructions that I guess is on purpose so that they don’t get too many visitors.
3. Got denied because they are only open to first and business class passengers only. This is true especially for name brand airline lounges. The app doesn’t have any way to figure out which lounge is available for regular passengers with priority pass like us.
What good is the app if it doesn’t open when I need it?
by Unhappy Voice
After standing in an absurd line to drop my bag, I thought that at least I would be able to go rest in the lounge that I pay for. I have the app on my phone so I don’t carry the card (yet another card to carry). I saw that the app was updated 2 days ago for bug fixes and improvements. Now I sit here and see the app spin and spin. Nothing happens. It starts but hangs. I have tried switching to WiFi but it still doesn’t work. It isn’t connectivity because I am able to access the web. That is how I am leaving this review.
This is a situation where it earns a single star. If it wasn’t a good interface or something that would be a 3 star or 4 star app because it has one job. Get me into the lounge. When it can’t do that one job, it is a completely useless app. Thanks for nothing.
No digital card access
by Vcheow
Please note that not all our Members are able to use the Digital Membership Card at this time. We are working hard to make this feature available to all our Members through updates to them Priority Pass app. If you do have a Digital Membership Card, we highly recommend that you carry your physical membership card with you when you travel, as a back-up.
This from their website says it all. It’s been months since they took away digital card support. Either they are not hiring the right people to fix the problem or they are not making enough money from all these premium credit cards to pay for storage of these digital cards in the cloud.
Have a Problem with Priority Pass™? Report Issue
Why should I report an Issue with Priority Pass™?
- Pulling issues faced by users like you is a good way to draw attention of Priority Pass™ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Priority Pass™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Priority Pass™.
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