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This may not be an issue for some people but it’s a big issue for me because for one when I put together an order I have an idea on what I am going to be cooking for the next week and with that I’ve done research on the Internet for certain recipes and not only that I have edited the recipes to meet my diet so it is a headache when I have to go through and look for everything all over again I really think they need to fix some other bugs and have the option to save an order on your account what happened was it constantly asking me to change my store even though the store I had on file had everything I needed and also everything was ready on my end for pick up And it just ended up being a waste of time at the end of it because after I deleted my app call customer service I still wasn’t able to get the order through and app was acting wonky I was very disappointed and I have to do other things that I have to attend to other than my groceries and people who use these apps don’t have time to go throughout the store to get their own groceries and I’m sure people Live a busy lifestyle and still tries to eat healthy good tasting meal as I do also also understand my frustration I was very disappointed to say the least and don’t even get me started with the customer service not only they were sassy and gave a attitude and their tone they were absolutely no help

I began using the Kroger click list feature a while back when it first was introduced and it was very convenient. It was something that was very easy for my family and I to do after having a newborn and then became very convenient for our work and childcare schedule. However I have not been able to use this Kroger app to order a click list since September 2018 because every time I try to it says that my debit card information is incorrect! The unfortunate truth is I don’t always have time to go and take the time to shop however it’s been convenient to be able to do it at the tip of my fingers because of this click list option. I think the click list addition was a great and convenient thing for us as working parents and in general to conveniently pick up groceries on the go. I’ve tried this with multiple debit and credit cards, all of the information being correct, but a prompt shows up insisting on saying that I have put in invalid or incorrect information when I have double and triple check the information to be correct. I’m not sure if it is just the payment feature that may be messed up but it is something that I hope someone will look into because I know for a fact the information is correct. Prior to this I had no other issues with this app it’s just become incredibly frustrating that for almost 7 months I haven’t been able to use this feature.

I’ve been using the app and pick up service for several months now and overall satisfied. What I am not satisfied with is my last visit. Specifically a replacement product. I had asked for was salami. I received prepackaged Genoa salami. I have never purchased this particular product but was open to trying something different. When home, I tried a few slices. It had a really fatty consistency and tasted odd. I checked the ingredients. Ingredients seemed normal. Then I checked the expiration date (which was difficult to find and see). This product had an expiration date of March 2020. My purchase date was August 23, 2020! My next step was to call the store and alert them. Thus, the frustration begins. No one would answer the phone. I tried several different extensions with the same “non-result”. As a last result, I dialed the pick up phone number, gave a brief explanation to the girl who answered and requested to speak to a manager. Long story short, I was told no manager was available. Then I filled the survey out with all of the information I have stated here. It is now Thursday and I STILL have not heard a peep. Why have Customer Service phone numbers and surveys if you don’t follow through? I’m still waiting for a call or email. I want my money back. Also, I really think I may go inside the store this week to see if the expired salami is still available for the next unsuspecting customer.