myBuick Reviews

I have been leasing cars since 2016 and not only one car but two simultaneously. I loved using myBuick solely because of the remote control. When my car is parked too far away from building, I am able to use myBuick to remove start and to be able to know that it is successfully done. But just a few weeks ago, it turns out, the remote control function isn’t free to leasing car owners. And the cost to use the functions on myBuick cost $10 per month. I don’t understand why they need to charge $10 monthly for this since technically the remote control is the same thing as having the key but just using it on myBuick .
Every other automotive company like Ford and Toyota that I know of let’s their lease owners use it free and/ or is included.

I CANT BELIEVE YOU HAVE YOU PAY $10 PER MONTH TO USE THE REMOTE CONTROL FUNCTION ON THE GM/ BUICK APP. 😡

My elderly parents have a Buick LaCrosse that WAS in great condition, until the VIN was somehow RELEASED to several USERS in our area. We have had people REMOVING items from our vehicle when securely parked, the Intelilink computer, literally taken over by passerby’s, allowing them to “Listen in” to ALL conversations in the vehicle, pirate the Radio Am/Fm AND XM. Also the transmission has been “messed” with, I’m assuming the vehicle speed sensor, RPMS literally JUMP while we are driving down the road! This intrusion has cost my parents and myself a good amount of money, replacing stolen, destroyed, AND the damage done to the transmission is inevitably going to add to this accumulation of OUR money spent. How are these people able to obtain this info? Diagnostics as well. Shutting down the power steering, then after purchasing power steering fluid, we get back to the vehicle and it is no longer displaying the “power steering fluid” dummy light and works fine. Who should we turn to for reimbursement? And why on God’s green earth is there no way to LOCK others out of this vehicle? Highly unsafe, especially for my 82 year old mother. EXTREMELY disappointed. Looking forward to hearing from your company.

No stars is what myBuick should get after the latest update requires an iOS 13 for iPhones.
You’ve arbitrarily decided that the iPhone 6 can no longer access your app because Apple doesn’t allow an update to iOS 13 for that phone. How many people with older phones now have GM vehicles that the technology’s functionality is gone?
My husband and I have been brand loyal to GM for almost a decade, buying more expensive vehicles. But, time after time, GM seems determined to make us look at other brands when shopping for new vehicles.
This is another example. We no longer have access to all the advertised technology (which we used!) unless we upgrade our phones?!? Really?
Thanks for absolutely nothing, GM.

My Wife and I are EXTREMELY disappointed with myBuick. We only purchased myBuick so we could pinpoint where our grandson would be with our car. When we first installed it , it was great and provided not only a location map, but a physical address. Now when we turn myBuick on, we have no idea where the car is. We are just shown a map with location and nearby streets—no city name or even what STATE the car is in!! So myBuick no longer meets our needs. We are very disappointed in that. In addition, myBuick used to give you the option to link to Google Maps so that you could actually see how far away the location was, even giving directions on how to get there. It does not do that any longer. This is equally disappointing... We hope that you can revise it to work as it did before!!

Love the concept of myBuick. Primary use case is to be able lock my keys and iPhone in my Regal, go for a run in the park, come back to my car and unlock it with my Apple Watch. Should be simple enough, but it’s a roll of the dice every time I come back from my run - could take 10 seconds, but more often takes much longer. I look and feel really dumb standing outside my car sweating in the sun while I keep clicking on the unlock button, eventually rebooting my watch, hitting it a couple of more times, then finally getting it to work 15 minutes after I started. There’s clearly message queuing issues between the Watch app and iPhone app. And speaking of that, at this point in the development lifecycle, there’s no reason that a cellular Apple Watch should need to be connected to an iPhone in order to work; it should be able to connect directly with OnStar web services.

Updated 2/8/21. Whatever you did with the last update has made myBuick worse. Apple Watch no longer works at all. I have to log into myBuick every time I use it on my iPhone. Every time after logging in I have to agree to the terms of service. Not sure what’s going on but if it wasn’t -25 degrees F here I wouldn’t even bother with myBuick.

I’ve had myBuick for years along with my Apple Watch. In the last few months I’ve noticed I can no longer use myBuick on my watch to start my car, unlock, etc. very disappointed. Now when I try to use watch I have to open my phone and put my pin in. Then use my watch. This makes no sense. I’ve checked all my setting and even marked the allow pin on I watch setting. Still doesn’t work.

Updated review (May 2020)
Not sure if anyone in Renaissance Center even read across the industry anymore.
Ford is offering the same service for FREE!

In addition, the this app rewards has changed the terms but we cannot view it in myBuick at all. Has anyone even tested the software before releasing it?

Original review (August 2018)
OnStar recently changed its pricing plans.
The remote app features used to be free with vehicle purchase for a few years, but it now costs at least $15 per month to perform the remote functions and on demand diagnostics.
OnStar is supposed to be a selling point for GM vehicles, but it has now become a sore point with the customers by taking features away! No one in their right mind would pay $15 a month for these features.

The bean-counters at Renaissance Center better stop thinking their customers are idiots. Just because OnStar may not be making enough money does not mean that jacking up the price would even that out. Because customers would simply not pay for the service and the book will still be in the red.

Have had several issues getting this to work 100% of the time. Usually works about 65-75% of the time. Mostly have to try twice to get my vehicle to start. Sometimes it won’t start at all.

I would love to see them integrate some way to deal with unreliable cell and WiFi connections which I believe is the cause of all the failed remote start commands.

Also Competing companies like Viper are allowing virtual assistants like Siri to start/stop, lock or unlock the vehicles using verbal commands, which would be a fantastic improvement. No idea why GM and onstar aren’t doing this as well as I would think this would be pretty simple for a company like them to do.

So I work in cellular, everyone offers things like this car monitoring , road side assistance, remote start. What makes this the way to go is it’s by your cars manufacturer, I like to go to the dealership not because the tech in the bay is 35 and has held a wrench since 3 but because it’s a dealership. myBuick works when you’re using it. I have to go section by section and update to see what the cars status is. If my tire is low I want to get an alert on my phone, not go to where I’d find tire pressure drag it down and release wait for it to load and then know, by that time I’m already in my car driving. Even if it being more live, or if it automatically updated when I open myBuick would be great. For the first week I was just opening myBuick and thinking myBuick was updating with me opening it, boy was I wrong. I’ll tell you I love he buttons on there, the point there’s added security when opening in, turning on etc. But would love myBuick the work outside of me having it opened if that makes sense.

I absolutely love the functionality of the old version of myBuick. Back then I was able to use my Apple Watch to access my car whenever someone borrowed my keys to go do something else. The problem that we’re having now is that with the new app you can set it up to work on the Apple Watch but after a while when you try to use it the watch tells you that you have to connect it back to myBuick again. It’s constantly dropping your authorization making it actually useless. That new app runs fine on my phone however it takes longer to load and from time to time you have to jump through hoops to login. I’ve tried uninstalling and reinstalling myBuick and it did fix some of the earlier problems however the problems listed above still remain no matter how many times I reinstall myBuick .

I would give myBuick 5 stars, but due to a problem i am noticing since the last update I am going to give 4. Before the latest update I was able to start, lock, and locate my vehicle from the watch. Now the watch app requires me to log in from my phone. Sadly, if I lock my keys and phone in my car, how am I able to unlock my car from my watch app, if I have to log in from my phone?? Until the feature to log in with my pin is reset on the watch portion of myBuick , 4 stars for you! You want 5?? Please fix this portion of the settings. Thank you.

this app app used to be amazing. But ever since this UI update, I've have nothing but problems. It's very annoying to have to hold the button icon down so long in order to send a signal. It's weird. I didn't have to before. The thing that I hate.... Absolutely hate!... It's the UI screen lock and unlock buttons. They tend to be faded out. I can't lock or unlock my vehicle. Today my hands were full and couldn't get to my key fob. I figured I'd lock it with myBuick when I get inside. As of right now... The unlock is faded. Can't touch it. The lock button is bright but it says locked. But my door is unlocked. There is no way to lock it. I push it and nothing happens. At either time one or the other will be faded and unable to be pressed. This is common. I'll have to go to my car in order to lock the door. Major inconvenience because I'm in an apartment. It's a long walk to my car and I'm undressed. I pay a monthly full for myBuick I'm furious. But this has happened ever since the user interface update. It looks good but doesn't work good. I keep having to delete and reinstall myBuick just for it to happen again!

I love my new 2019 Encore. The longer that I have it, the more I enjoy it. A small gas tank and good MPG make this Buick economical and very cost effective, especially for a SUV. The streamlined appearance is stylish. The overall compact size is surprisingly roomy, perfectly proportioned for women drivers and appropriate for small families. And, this vehicle is technologically enhanced with the capability to be its own hotspot with unlimited data to assist and protect its occupants; security and entertainment at your fingertips! Buick is a name that I recognize and respect for well built cars. I am pleased to own my Encore, a small luxury SUV and I hope that you will join me in being a satisfied owner.

This service has made my wife and I Life so much better, honestly!! I have a GMC truck and she has a Buick.
We both have used myBuick to unlock the others vehicles if we need to get something out of the others vehicle instead of going into their work place or back in the house to get their keys, or to let one of adult kids in to get something they’ve left in the car without being interrupted at work.
Then of course the best ever, starting the car to warm up no matter how far away from the vehicles we are!!
Love the service, especially the price!! FREE!!!

A very short time after I posted the review below, myBuick began to wrk again. It now connects fine after about two weeks of not being able to. I should have written the review earlier announcing the problem. The fix (whatever it was) was very quick.

OLD REVIEW TO DOCUMENT MY ORIGINAL CONCERN
I have used myBuick for years but now it has stopped working on my iPhone 11. The initial screen pops up, but the screens with the commands never loads. I tried deleting and reinstalling but no luck. I would rate it five stars if it would lad.
END OF OLD REVIEW

After Hurricane Harvey I was so depressed and disgusted about all The flooding and losses I had and the people around me. I contacted my insurance provider just to let them know that my car had water in it up to my glove box...just in case something would malfunction later...but they had to end someone out to inspect it...it was totaled...I was given a rental...long story short, I took my niece to check on a vehicle and I also ended up getting mine from that same dealership...and Aliya year later took my son to purchase a Buick Encore also...my Encore is white...it’s name is Ghostie ...😁

Love myBuick . Love my Buick Encore even more. Four stars only because recently my app is freezing. I’m getting error messages. And then unable to connect to internet. All of my apps work with no problem connecting. I’m not sure what’s happening? But, I hope it gets resolved soon.
I even tried logging out. Now all I have is a white screen, and no ability to log back in🤷🏽‍♀️
I’ve closed out myBuick several times, still the same. I hope it corrects itself before leaving work tomorrow. I love the ability to start my car remotely while walking to it. Especially since we are having cooler days.

I love myBuick. I love even more that I can start my car from my watch. What I don’t love is after I start my car twice remotely. That’s all I get. I really wish you could at least unlock your car on a third time option. Here’s why. Because when you go to dinner on the coldest night of the year. You take two cars. Your husband leaves early. Takes both sets of car keys. (Because he forgot you were using his keys) not thinking you use your remote to start, twice. Then go to Leave with your friends. Then realize your keys are in the car and you can’t remote unlock your car. There’s a tow ban so no tow truck can help.
You have to find a way to get home round trip 40 minutes for keys. (Because your husband is working a double the next morning) that is all carry on and enjoy the chuckle. I have several times.

On the replaced this app app I was able to check the location of the car when it was being used by my children unable to perform that function on myBuick. Also I was able to remotely see the tire pressure, fuel level and percent of oil life remaining functions that no longer exist; just a message stating “No issues. Good to go”, Not happy with new app.....

After reinstalling myBuick it woks terrific, no functions were comprised by the updated version. Very happy.

I had to run into an office for 2 minutes. I couldn’t locate my key. There I am parked under the scorching AZ sun looking for the darned thing . So Then like magic I remembered the Buick app!

I jumped out of my parked car and pressed on the door lock option. (Had to show my face or insert a pin to unlock and access the functions) Hot Dang! It actually delivered what the salesgirl at the Buick said it would do. Would you believe they locked!!!! I giggled all the way to that office and ran back to my car in less than 2 minutes.

Yes my physical key was still in the car which I’m sure is not recommended by the folks at Buick or PD but sometimes you gotta do what you gotta do.

So there I am in front of my door again. Open myBuick again and pressed unlock! Hot Dang! Worked again! So here I am still parked but with AC full blast writing this review. I don’t often sit in my parked car in this heat BUT because myBuick saved me from a stressful situation here I am sharing.

If your kids are tiny, ill behaved or playing tricks you’ll never be locked out of your car.
I grew up hearing my dad tell me tales about all his Buick’s over the years and how it’s the only car he will ever drive blah blah. You don’t listen to me he’d say....

You would’ve thought I graduated grad school, Dad was so proud when I showed up in a brand new Buick Enclave. Guess I was listening after all!

Well you guys just did an update and it still does not work on the Apple watch. Worked perfectly before iOS update 13 4 weeks ago, two days ago you updated to “ fix bugs” but they ain’t fixed!

I used to love myBuick, after the IOS 13 update it needs to be patched ASAP. It no longer works at all on my Apple watch, I’m a runner & don’t want to carry keys & phone. Before I realized myBuick wasn’t working day after update I got locked out of my car after a run. On the phone- Face ID is not working & it will let you in myBuick w/ o the passcode bu hitting cancel. I have uninstalled/reinstalled twice, Face ID & allow pin on watch are both toggled in settings & “ show on watch” is selected in my watch app. Before IOS 13 I never had an issue.

It mostly works, I guess, but it doesn’t always register every trip and I can’t use the digital manual or videos option as these apparently don’t exist for the tourx yet and I have seen no date of when they might be available (if ever). Also wish it included a list of the options tied to your VIN number. You buy a car on the lot that has the things you want, but they come as part of a package (with other items you were indifferent to) and it would be nice to have a convenient list of what was on that package without having to go back to the sale papers.

I agree with some of the frustrations due to slow reaction of myBuick /multiple steps when using the remote start (1 star removed). Other than that, myBuick is working as advertised for me 9/10 times. I like it.
Checked the Mercedes and Lexus apps with horrible ratings and the owners are giving this GM app as the “go to” example. Ha! Infinity and Acura don’t even have a remote start option in their app.. In addition, there are no customer representatives answering there.
Good job GM, but don’t get complacent

Love the OnStar app ! I can remote start my Enclave on Truck on Hot or Cold Days ! I use the same app for both Car and Truck . You just select which one to remote control.
We are always getting into a store or restaurant and ask Did we lock the car?
No problem I just select lock car on my app and within seconds I am notified doors locked ! You can also check your car conditions like air pressure etc .