PBS app not working? crashes or has problems?

PBS Status


I have a problem with PBS

Are you having issues? Select the issue you are having below and provide feedback to PBS.



⚠️ Most reported problems ⚠️
Something else
47.4%

Not working
45.6%

Login
3.5%

Account
1.8%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
L
Linda Swift:

App is glitchy on Apple tv

L
Linda Swift:

PBS app on Apple TV has been glitchy for several months and getting worse

B
Betty Barclay:

The app won't open on my tv, but will open on my tablet

📋 27 Reported Issues:

M
Merry Huber 2025-02-03

Nothing will play error 003

J
Jyoti 2024-03-25

PBS app chashes when i try to open it. I tried deleting and it still crashes

J
Janice Llorens 2024-03-03

I watch PBS Passport with my Amazon Firestick. Lately, Passport will either not open at all, or will boot me out of the app right after it does open. I can usually get it to open if I persist, but I would like to eliminate this problem. Help!

D
Danna J 2024-01-23

App not working on tv or iPad. When I go to pbs.org it works on both iPad and phone. When I go to the app on my Roku tv, I get a message to activate after it first shows the KERA Dallas station. But when I try to activate, I get an eeeor message after putting in the code.

E
Elizabeth A Bartels 2024-01-08

My PBS app on my television is slow to open. When it finally does and I select my show, it exists out. We're have strong winds today and am wondering if it's the issue.

J
Julie Haupt 2023-08-15

Using Roku and having problems with scrolling on the PBS app. Instead of scrolling one selection at a time, it moves past multiple selections and will not scroll one at a time. This also happens with the search engine. It is very difficult to navigate the app and cannot stop on the selection we are trying to use. This does not happen with any other channel.

J
Jayne Hunt 2023-07-20

Same problem as John Westcott a week ago. I can’t get to the show I want to stream because the cursor jumps several spots at a time. I use Roku and this doesn’t happen with any other streaming app

J
John Westcott 2023-07-10

having problems with scrolling on the PBS app. Instead of scrolling one selection at a time, it moves past multiple selections and will not scroll one at a time. This also happens with the search engine. It is very difficult to navigate the app and cannot stop on the selection we are trying to use. This does not happen with any other app or on any other television. Tried removing the app and reinstalling to no avail.

S
Steve Caggiano 2023-06-27

App on Google/Android TV keeps kicking us out while streaming

C
Cynthia Schonberg 2023-06-20

When watching VT PBS, it crashes and closes the app. Does it frequently while watching Antiques Roadshow.

P
Pamela Birkenfeld 2023-06-07

Same as Hillary, PBS app will not open on my Apple TV but does on iPad. What’s wrong and how do I fix.

H
Hillary Debenport 2023-06-04

The PBS app will not open on my tv. I can access PBS Passport on my iPad. But when I select the streaming app on my tv, nothing happens. Spectrum is my tv/internet provider.

E
Elaine 2022-12-23

Crashing on opening on iPad….SOLVED by deleting app and reinstalling. All data was saved. Had been using website in the meantime, where most data was accessible. But happy now with app!

E
Elaine 2022-12-22

Past few days app crashes trying to open on iPad. Have updated iPad, reloaded app. Haven't removed app because I wanted to save data, but will if necessary. App is fine on tv, Roku.

J
Julie Howe 2022-09-08

I am unable to download the app from Google play store on android TV. Download gets stuck on "pending" message . I've tried a number of workarounds and have been unsuccessful.

M
Martha Cook 2022-09-07

Same problem as Mary reported on AUG.31 2022

M
Mary E. Saverino 2022-08-31

The app asks me to confirm.that it can share my data- says I have to confirm every 2 years. I confirm and it crashes. I have shut down my phone, removed the app and put it back, and I am at a loss.

K
Kathy Bella 2022-08-20

PBS all creatures great and small keeps freezing

G
Gregory Smith 2022-08-19

App on NVidia Shield android device. Will flawlessly play the sponsor ads but will not load shows. Just churns on final frame of Viking ad wasting my limited commodity of time.

C
CP 2022-08-18

Yesterday, the android PBS app started crashing when I start it (with the error message something like "the app has a bug and to update it after the developers have fixed it"). I uninstalled/reinstalled it and it worked once and then started crashing again on start with the same message. Today, I've tried uninstalling/reinstalling a few times and it still crashes with the same message.

K
Karen P. 2022-08-18

PBS APP crashing. Same as others - has a bug and was stopped.

D
David Sacco 2022-08-18

Unable to open PBS app. Using the latest Kindle Android Fire Tablet . Uninstalled app and reinstalled and still not working.

S
Sheril Lannoye 2022-08-18

pbs app keeps crashing tonight. I Uninstalled and reinstalled on my android phone. Still crashing.

A
Adrienne Wolfe 2022-08-18

PBS Passport App crashing on Android. Error message below. "PBS closed because this app has a bug. Try updating this app after its developer provides a fix for this error".

P
Paul 2022-08-17

Trying to watch episode 2 civil war and when I click on episode it won’t play

W
Wayne Heym 2022-06-27

I've been having the same problems reported by William Chertack on June 25, 2022, over the same period of time he reports. A difference is that I am running Windows 10. Another difference is that, in addition to Google Chrome and Microsoft Edge, I have also tried Firefox. We got a half-hour of good viewing early Saturday evening, around 6:30 - 7:00 PM EDT on Google Chrome. Sunday morning around 8:00 a.m. EDT, it seemed that switching to Firefox solved our problem, but by 8:30 a.m., that proved an illusion.

W
William Chertack 2022-06-25

Starting on Thursday, June 23, 2022, I have variously experienced PBS videos freezing up when I tried live streaming them on my Dell desktop computer running Windows 11 and using both the Google Chrome and Microsoft Edge browsers. This has happened at all times of the day and does not occur when I live stream videos on other Internet sites. This takes place despite the fact that I have an extremely fast Internet connection and my browsers are up to date. Prior to June 23, I never experienced this problem.

Showing 1-27 of 27 reported issues:

Have a Problem with PBS: Watch TV & Documentaries? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: help@pbs.org

Website: 🌍 Visit PBS Website

Privacy Policy: http://www.pbs.org/about/policies/privacy-policy/

Developer: PBS




‼️ Outages Happening Right Now

  • Mar 29, 2025, 02:02 PM

    a user from Watertown, United States reported problems with PBS : Not working

  • Mar 27, 2025, 01:20 AM

    a user from Bozeman, United States reported problems with PBS : Not working

  • Mar 25, 2025, 11:56 PM

    a user from Marlton, United States reported problems with PBS : Not working

  • Mar 17, 2025, 02:39 AM

    a user from Port Townsend, United States reported problems with PBS : Not working

  • Mar 14, 2025, 10:15 PM

    a user from High Point, United States reported problems with PBS : Not working

  • Mar 08, 2025, 01:48 AM

    a user from Seattle, United States reported problems with PBS : Not working

  • Mar 02, 2025, 04:01 PM

    a user from Fort Mill, United States reported problems with PBS : Not working

  • Mar 01, 2025, 03:28 PM

    a user from New Kent, United States reported problems with PBS : Not working

  • Feb 16, 2025, 05:04 AM

    a user from Canby, United States reported problems with PBS : Login

  • Feb 10, 2025, 02:29 AM

    a user from Salt Lake City, United States reported problems with PBS : Not working

  • Started 1 minute ago

    Charstar

  • Started 3 minutes ago

    Go Voyages

  • Started 3 minutes ago

    LockMyPix Secret Photo Vault

  • Started 6 minutes ago

    Ulys

  • Started 12 minutes ago

    VVS Mobil

  • Started 12 minutes ago

    pCloud

  • Started 14 minutes ago

    BeSoccer