Contact Edmunds Support

by Wlh2

New layout makes it more difficult to do a new search, whereas the old one was always at the top. That was very nice if you (like me) are trying to decide on suv or sedan vs crossover. No more quick criteria selection from one page. Now it’s basically having to starting a new search each time and go thru multiple steps. Really off putting.

Also, before you could see, say, all sedans and suv from Buick, vw, and ford, all on one search. Now, it seems you have to stick within the body type then backtrack thru many page swipes to start a new search for a different body type. Also, you can only save searches for inventory, not for initial research, so one must go thru all the paces each time!

Used the old app to both research and buy a car 2 years ago. I’m in the market for a car right now and this is just not as useful tool this time around. Poor update that made a very nice app much more complicated and, for me, essentially unusable.

by Egoboy2

So this is true of both the website and the application. For some time I’ve relied on Edmunds for great reviews and information regarding the reliability of vehicles. Things like the true market value and total cost of ownership us to inform my car buying and that was all due to Edmunds. That along with reviews from other users of the site was really useful.

On the website at some point they hid all the research and pushed you towards searching for used car inventory. This was annoying but the information was still there. Now, the data seems to be all but gone.

Both the website and the app do nothing more than get you quotes for new and used cars. Both end up cluttering your email, so make sure to use a disposable email, because the dealerships will never stop. There are plenty of other sites that do a better job of searching used car inventory.

Anyway would be happy to pay for the old content, but it looks like the company went another route.

by Frogfun55

I downloaded this app with the intent of being able to shop for a used car. I had high hopes of doing that when I entered the model and year and received a private owner and dealership average. Then I clicked on the for sale link and found out that either the dealers don’t know that they’re twice the average or this app is half the reality. Then the app is rating the sales prices as ‘Good deal’ ‘Average deal’ etc. with no relationship to the prices, mileage, equipment level or anything else. There is no reasoning given either as to why deal A is better than deal B. It leads me to believe it is just a promotional app that car dealers can put vehicles into.