Contact Directed SmartStart Support

by Emu7452

First of all, don’t count on it! I made the mistake of leaving my keys in my car one time because I was planning on getting back in using the app. I was at the gym and I thought it would be convenient to not have to put a lock on my locker. Big mistake, because the app decided not to connect to my car at that time, I was stranded for hours until my mom was able to go to my house and get my spare keys. Fast forward 3 years - I brought my car into the shop after the app stopped working. I renewed my 3 year subscription and it connected to my car but wouldn’t start it (good thing I didn’t hold my breath waiting for a refund - as it’s been a year and I’m still covered for a system that they know will never work). Hundreds of dollars and 6 frustrating phone calls later with the guy working at the shop standing by at $80 an hour I found out that what they originally recommended that they do would not work. I needed to replace the old system with an updated one, a software update wouldn’t cut it. Why the first 5 people I spoke with wouldn’t know that baffles me. I would have been begrudgingly ok with going into the shop and replacing it if they told me that to begin with, but I had already taken time off work and had wasted hundreds of dollars. Bad customer service, and bad product for the long term.

by Countdowndude

I’m fairly disappointed with this app and the SmartStart system. I park my truck in the same place at home and work every day. If I’m lucky, the app will start my truck 50% of the time on the first try. Very often I get an error message saying my truck has poor cellular coverage. If I try again, it will eventually start. Then the app will show my truck having good cell coverage.

I’ve emailed the company several times to get assistance. That too is a frustrating experience. I get automated responses saying someone will contact me in a few business days, but nothing happens.

Now I’m coming up on the renewal period. Trying to decide whether the renew and hope they improve the system, or just walk away from it and write off the cost I have already invested.

by SSG Gibson

I have had Directed Smart Start for a few years and it hasn’t worked for well over a year now. I took it to the installer where I first got it. They couldn’t fix it. They said that Directed changed systems where the module on the vehicle needs to be replaced. I never got any notification from Directed that they were changing systems or that I needed a new module. I called Directed and the lady couldn’t fix it on their end. So she said she was referring it to someone else in the company and I would get a call back in a couple of days. Well, it has been a few months and no call.