Contact Blue Cross NC Support

by Jaie

I installed and used this app several weeks ago. Naturally, I can't remember my user name/password. When I try to use the login screen to find that information, neither the forgot button for User ID nor the one for Password work. They each bring up a pop-up notifying me I will be leaving the site and asking if that is okay. When I click continue, the pop-up goes away. But that's all. Nothing else opens, nothing comes up in its place, it just leaves me stranded. I have deleted and reinstalled the app and I get the same result. Sometimes the app tries to tell me I don't have a network connection, but when I check that, I do, and it's pretty strong. You do know this is partly why we’re so frustrated with our healthcare insurance, right? Things you tell us are for our convenience and that you use as a selling point, don’t actually work. Maybe just make sure they work before you roll them out?

by JimVNC

Update: after no help at all from tech support I decided to just delete the app. A while later I reinstalled it and like magic it worked. This was happening on both of my devices so no idea what caused it but I’ll remember that going forward.

For the last couple weeks whenever I open the app on my iPad or iPhone, I get the following in a red box above the user ID box before I even enter anything: Blue Connect Mobile is not accessible at this time. We apologize for the inconvenience. So, the app is totally useless now. It was Ok for quick lookups of EOBs, etc but if you’re going to do away with it, maybe a less generic message. I can still login using a browser and get what I need so I am deleting the app from all our devices. To answer the easy questions, we are on the latest IOS version on all devices and we keep the app updated regularly.

by Liyanaarachchi

I was provided with incorrect provider information through a link they sent to find in-network primary care doctor and physical therapist and once I had made appointments and seen the doctors when the claims were sent for my visits it was denied and waited till I called to inform that the provider informed sent to me was incorrect. Now still even after the mistake and miscommunication expect me the patient to go through the repealing process to except the claims, also I’m now put in a position to find another primary care physician and another physical therapist that’s actually in network. Who knows can’t trust Blue Cross as I was initially given wrong information. What’s the guarantee that this is NOT going to happen again.
I’m very disappointed.