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Tried to access this assistance once and it have failed terribly. Diagnosis is informational, but service to help a disabled vehicle. Terrible service. Shame on me for trusting my children and I would be in good hands. You left my son stranded on the side of a busy overpass, waiting for 4.5 hrs. Just to tow the car a mile away. In which you stated less than 10 miles were covered. A promise of assistance was suppose to be by his side within an hr. He waited for 4.5 hrs. Denying the assistance of passerby’s because he was waiting for Hum’s assistance. Still nothing. Thanks to the assistance of a police officer, he was understandable. Having to service out of pocket, on top of purchasing the device, and a monthly fee to have “access” to occasions like that. What can I say. I’m very disappointed. Had something happened to my son, there is nothing forgiving. If you had assisted when I needed you, as promised, I’d give it a second chance. But, it only takes this one time to see the true colors of deceitful promises to keep your customers believing in your service. NO THANK YOU! In compensation, I would like my investments refunded. FULLY!

I purchased the HUM device through Verizon about 6 months ago. Recently my check engine light came on but the app didn’t report any issues. When I took my car into the dealership they told me that the reason the check engine light was on was BECAUSE of the HUM device continuously cycling diagnostics on the car’s CPU! Which is not healthy for the vehicle and I’m lucky it didn’t do any damage to the car’s CPU. So I just paid $130 for the dealership’s CPU diagnostic test to tell me that HUM’s CPU diagnostics was the issue, ridiculous! I also was in a car accident back in June and the HUM app did nothing in alerting emergency services; or helping in any way in an emergency situation, off the side of the highway, in the middle of no where, in Kansas. Don’t waste your money on this app that basically is only good as a GPS. I’ll definitely be contacting HUM and Verizon asking for my money back and to cover the costs I was charged by the dealership. They are lucky nothing major happened to my vehicle. Don’t buy this product because something major might happen to your vehicle!

I rarely rate anything, but I must share my experience with this product. A Verizon representative convinced us to purchase this device and after 2 weeks of it plugged into my OBD reader, I received an email saying there is no driving activity detected. This is ridiculous considering I drive for my job. Moreover, I called Verizon and Hum customer service directly with no assistance or follow up. The Hum representative was completely confused and essentially passed my issue to engineering-I am yet to hear back from any Hum personnel (it has been a week). I wanted to return this device but could not due to a 14 day return policy. Lastly, my local grocery store did not recognize the coupon from the Hum app, nor did they want to redeem the coupon. This product is amazing in theory, but I believe Hum needs better customer service and support, and simply put, Hum needs to address the blatant flaws many customers are experiencing. I am an unhappy customer, and even more frustrated by the lack of responsiveness from Hum.