B&H: Explore Where Technology Lives!
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for photo, video, audio, and computer gear. • Shop our inventory of hundreds
of thousands of products. • Browse product reviews, descriptions, specs, and
high-res images. • Discover new accessories from our vas...
Could be better
1) When you try to filter a search list, during a search that has a lot of options (for example: 27”), filter doesn’t allow to tap on any of the filter options (except sorting) and it’s not possible to scroll left/right in certain filter options (for example in search of 27”, it’s not possible to scroll “category” or “brand”) 2) Some things are available for checkout, yet only when I’m done typing ALL the necessary shipping and card information, I get the warning that I can’t buy all the things in my cart (it doesn’t even say what kind of stuff in my cart doesn’t allow me to make my order). For example, recently I tried to buy an Apple USB lightning Cable, everything was good, until I typed everything and tried to make an order. By the way, there is no possible reason why cables can’t be shipped to my country (Uzbekistan). 3) Probably not the problem of developer, but somehow system doesn’t allow me to order things with batteries in them to my country (Uzbekistan), which are NOT banned to ship here. I guess system doesn’t have relevant information regarding shipping rules to some countries, which people need to work on, because it kept me from buying a ton of things.
App not up to B and H Standards!
I've had this app installed for all of 30 minutes and I'm not impressed. I just placed a large order via phone a few hours ago. I downloaded this app to track it and likely buy more stuff. Logged into APP using web ID. NO ORDER STATUS. Odd. I have an email confirmation. Oh, wait. I used a different email on the phone when ordering. Ok, let's log out of the app and register/login with the email used on the phone. Could not find a way to log out! I had to exit and close the app. After registering and logging in with the 2nd email used when I phone-ordered. I go looking for my order. NO ORDER STATUS! odd. Where,s my stuff? So off I go to buy more stuff, a camera shoulder bag. Filter by Nikon... That's cool... Lets add more filter criteria... Ooops! Made a mistake... Ok, let's simply clear all filter criteria... NOPE. Close app and start again... Once I did so, I started browsing my list. Guess what? NO DESCRIPTIONS displayed in the list of displayed items. I spent more time screwing around with the UI than I did buying anything. Oh, that reminds me! There's no means to add a default credit card and shipping address... Like I said at the beginning: not up to B and H Standards
B&H Rocks!! 👍🏼😎👍🏼
Just keeps getting better. This app is very cool!! I order a lot from B&H. I’ve been a customer for over 35 years and use to shop in the crazy small and cutthroat counter ordering (take no prisoners😆) original store in NYC. Now, after the beautiful store and dramatically improving their customer service both online and in the store I can’t wait to place orders, knowing they will always take care of their customers. Honestly, B&H never seems to never miss a beat. I now find ordering via the app even easier (in some situations) than on the web. Which is amazing. Because their website is literally one of the best merchant websites - period! Can’t imagine a world without B&H!🤣 I couldn’t be in business without them😎!
Really need to think of the way to filter the tripod head
Nice app overall. There is only one big issue that drives me nuts. When I receive a request looking for a tripod head. They were going to tell me which camera and which lens and also accessories on the camera. However, it will not be accurate. Let’s say I am looking for a head can support 30lbs, I have to check also everything between 30-50 lbs. If it is possible to group them up, it will be awesome. And even whenever I am opening the app on Saturday more than three times. Is that possible to remove the notification about the store and check out hours? Those people know the rules
Good layout, glitchy.
This layout and filter setup is nice. I love shopping on it but, I also hate shopping on it. The second you back out of the app to say check a message or read an external review on an item, it resets to the main page. This is super irritating. You have about 30 seconds to back out, accomplish your other thing. And then dive back into the app or what you’ve searched for is going to be looked for again. Once you locate an item it’s a simple search for X item, but if you are trying to whittle down a purchase such as my hunt for a decent first mirrorless it is a huge PIA. I’ve probably spent more time looking through the section and setting up the filter parameters than actually finding a camera. Just my two cents. Other than that it’s a good catalog app.
Above and beyond customer service
Bought a Nikon D850 which was on back order since I placed my order. Finally it was shipped to me, via FedEx, while I was out of the country. The delivery required a signature, so I asked FedEx to hold it at a store near me but they would only hold it for five days, two days short of my return to the USA. I contacted FedEx by email and by phone and they wouldn’t budge, and they strongly refused to extend the hold even for 1 day. I emailed B&H customer service, and they were very prompt in their response, and they contacted my local office manager and managed to extend the hold for another five days!! I will pick up my camera tomorrow, thanks to the awesome people at B&H customer service
i have been dealing with this store for many years, in fact since they moved from down town location to uptown current location. They have developed into a premier dealer in the big apple. They provide unparalleled customer service with the aim to please you and make sure the customer gets what he really needs. No question asked exchange/ return has earned them consumer loyalty. All round product information, extensive choice, classes to improve the skills are added services which are greatly appreciated. Competitive pricing assures you that you donot have to search arround and buy with confidence!
Best-of-Breed App UI & UX
B&H does everything right. A great UI (User Interface) organized and laid out allowing users to easily intuit were everything is. Combine this with great product assortment, prices, customer service, free expedited shipping, price matching and omni-channel marketing, B&H delivers what every modern business should with an app. This translates to a great UX (User Experience) and higher traction / conversions. Note: “Omni-Channel marketing”, in layman’s terms, is how B&H follows a user from device to desktop and intelligently offers product content that’s both relevant and current to their interests regardless of website or app they may be using. Bravo and job well done!
Well this is my second time ordering from B&H. Based on the first order I’m giving them this rating because of the prompt and professional courtesy I’ve experienced. I order a device from them that when I purchased was one price and literally the next day the price dropped. Needless to say I wasn’t to pleased about it. The customer service rep assured me that they would take care of me and they did. They gave me back the difference. My package arrived quickly in a secure box and my device was in perfect working order. Since then I’ve been a returning customer and will continue to be.
I have been a customer for 15 years and more than just buying products I rely on the professionalism of the staff and sometimes I make a special trip into the store and walk out without buying anything. This is after spending an hour in the store talking to many of the staff. A wonderful new addition is the tech area in the corner of the store and the guys there are extremely. Each department has a staff member that is focused on their particular products and they know their products very well and how they perform. I always rely on their recommendation before I make a purchase.
First time using this application
This is a great application in presenting information customers find will find of value. This is my second time purchasing items from B&H and first time using this application. One issue I had with using this app is the method of payment system failed to recognize my PayPal account during checkout. It would an improvement this service function. Spending less time going through the hassle of supplying credit card information and billing address would make things easier for most online shoppers. Overall, good application that sells great products. Ultimately there is room for improvements that has potential to offer customers quicker checkouts.
B&H is always on point.
I placed yet another order today with B&H, this for Fujifilm Neopan Acros 100, which I was pleased to see was back in stock! I’ve order numerous times from B&H, from MacBooks to film, to digital SLRs for personal and work use, to darkroom chemicals and many accessories. Over the years, I have never been disappointed nor unsatisfied with the website, customer support and prompt communication regarding my orders. All items are properly packaged and timely shipping has been spot on. I will continue to use B&H for all photo needs, and look forward to visiting the store in NY in the future.
Order information & no tracking
As of recently the app seems to fail in 3 fundamental areas: Order information - for my recent orders it shows duplicates of single items ordered or none at all Order Tracking : Developers have removed the ability to track shipping progress within the app, instead you are only presented with a tracking number which doesn't even deep link, so you have to copy and search etc, this is an incredibly poor experience compared to the previous capability to get granular information in-app. The app also seems to be "buy it now centric" in its flow which doesn't make it easy to navigate, research etc. The app experience overall has deteriorated significantly in the last 8-12 months.
Doing business for almost 7 years now.
Best in business. Recently i had minor issue with my new camera on 31st day after the purchase and policy is for 30 days with any issues. I called and explained the issue Without wasting anytime he said No Worries will take of the issue. Now that’s what i call Customer service. No wonder i have been doing business with b&h. Keep up the good work and stay blessed. The entire team was very helpful in answering all my questions before i make my final choice on dslr.
Review of App, not the store or their service
Love the store, love the selections, love the service. But this app has an irritating deficiency...every time I leave the app, it resets. While it will retain the last search string, as well as those searches previously, it won’t retain any filtering. For example, I’m searching for IP surveillance cameras. I’m able to search by brand name, and then filter by 8-12 different categories. I find a camera that might work, so I leave the app to search the camera model to see if there are any reviews available from 3rd party sources. When I get back to the B&H app, it’s reset to the home screen and all my filtering is gone.
Yes. B&H Photo, Video & Pro Audio is very safe to use. This is based on our NLP (Natural language processing) analysis of over 110,115 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for B&H Photo, Video & Pro Audio Is 48.0/100.
Yes. B&H Photo, Video & Pro Audio is a totally legit app. This conclusion was arrived at by running over 110,115 B&H Photo, Video & Pro Audio User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for B&H Photo, Video & Pro Audio Is 48.0/100.
B&H Photo, Video & Pro Audio works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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