B&H Photo, Video & Pro Audio Reviews

by Bobomancer

I allow BHPhotoVideoProAudio to send notifications about order status and price changes on items in my cart. Every other category of app notifications is disabled through the in-app settings screen, and has been for some time.

And yet, BHPhotoVideoProAudio spams me relentlessly with push notifications for “events,” sales, and promos. It’s Black Friday/Cyber Monday weekend, and they’ve been coming in particularly heavy as a result. I didn’t ask for this. In fact, I asked for NOT this.

I attempted to report this to customer service, and they said I had to contact a special iPhone app support email. The mailbox for that address is full and not accepting messages, which suggests no one is looking at it.

Usually BH customer service is pretty good, so this is pretty disappointing. No one seems to care, and BHPhotoVideoProAudio has been updated multiple times without fixing the issue, so I don’t know what to conclude other than that they’re fine with it.

If it weren’t for order status, I’d just disable notifications entirely. Which I guess is what I’ll do, but if I can’t trust BHPhotoVideoProAudio to respect my notification settings, what else is it doing that it shouldn’t be??

by JB App Reviews

As of recently BHPhotoVideoProAudio seems to fail in 3 fundamental areas:
Order information - for my recent orders it shows duplicates of single items ordered or none at all
Order Tracking : Developers have removed the ability to track shipping progress within BHPhotoVideoProAudio , instead you are only presented with a tracking number which doesn't even deep link, so you have to copy and search etc, this is an incredibly poor experience compared to the previous capability to get granular information in-app.
BHPhotoVideoProAudio also seems to be "buy it now centric" in its flow which doesn't make it easy to navigate, research etc.
BHPhotoVideoProAudio experience overall has deteriorated significantly in the last 8-12 months.

by Iiskan

1) When you try to filter a search list, during a search that has a lot of options (for example: 27”), filter doesn’t allow to tap on any of the filter options (except sorting) and it’s not possible to scroll left/right in certain filter options (for example in search of 27”, it’s not possible to scroll “category” or “brand”)
2) Some things are available for checkout, yet only when I’m done typing ALL the necessary shipping and card information, I get the warning that I can’t buy all the things in my cart (it doesn’t even say what kind of stuff in my cart doesn’t allow me to make my order). For example, recently I tried to buy an Apple USB lightning Cable, everything was good, until I typed everything and tried to make an order. By the way, there is no possible reason why cables can’t be shipped to my country (Uzbekistan).
3) Probably not the problem of developer, but somehow system doesn’t allow me to order things with batteries in them to my country (Uzbekistan), which are NOT banned to ship here. I guess system doesn’t have relevant information regarding shipping rules to some countries, which people need to work on, because it kept me from buying a ton of things.

by T7696

This is a great application in presenting information customers find will find of value. This is my second time purchasing items from B&H and first time using this application.
One issue I had with using BHPhotoVideoProAudio is the method of payment system failed to recognize my PayPal account during checkout. It would an improvement this service function. Spending less time going through the hassle of supplying credit card information and billing address would make things easier for most online shoppers.

Overall, good application that sells great products. Ultimately there is room for improvements that has potential to offer customers quicker checkouts.

by NoDaddyNo

I love B&H. Been buying from them for years. Never have any trouble with them as a retailer. In my opinion they’re one of the best options for a lot of pro and home audio, video, photo, and computers.

The problem is how they handle a particular part of the online experience. The system does not retain payment methods, which means I have to re-enter the info for my B&H or PayBoo card every time I want to use them. Since I live on the other side of the country from the store, the cards stay at home because I only need to have them on me at the store. This makes it inconvenient if I’m away from the house and need to make a purchase.

Fix this issue and the bug that requires you to make multiple attempts to successfully view orders and this is a 5-star app, but in current form it doesn’t live up to the B&H name and reputation.

by Quadrozontal

This layout and filter setup is nice. I love shopping on it but, I also hate shopping on it. The second you back out of BHPhotoVideoProAudio to say check a message or read an external review on an item, it resets to the main page. This is super irritating. You have about 30 seconds to back out, accomplish your other thing. And then dive back into BHPhotoVideoProAudio or what you’ve searched for is going to be looked for again. Once you locate an item it’s a simple search for X item, but if you are trying to whittle down a purchase such as my hunt for a decent first mirrorless it is a huge PIA. I’ve probably spent more time looking through the section and setting up the filter parameters than actually finding a camera. Just my two cents. Other than that it’s a good catalog app.

by RCNemo

After several attempts at making a purchase, I finally was able to complete the process. However, it is unclear how the item will be shipped, UPS or USPS. Usually, because we live in a small town, I try to include BOTH my mailing address (a P.O. Box) and the street address. I’m still not sure if the item will be shipped. If an attempt is made to ship the item to my street address by mail, it will be returned as undeliverable. If shipped to my P.O.Box but by UPS via their “mail innovations” program, it will be returned as undeliverable by them as undeliverable. Hence it will be VERY helpful if B&H would indicate in the sale process what delivery will be made. Otherwise, I love B&H for their service, inventories, price and customer support.

by Martini Medic

Everything about B&H aligns with the equivalent of Disney World for electronics enthusiasts!!!

They carry most everything related to electronics at their Manhattan store and their website is even better, carrying everything else you might need or want. The staff are EXTREMELY knowledgeable and friendly making me almost want to work there - they seemingly smile all day long.

Highly recommend B&H over most any other competitor for the simple reason of ease of transactions, friendly & knowledgeable staff, and quality & current product lines matched by great prices.

by Clyde James 23

For as long as I can remember, my Dad purchased his photography stuff from B&H. If he couldn’t find it local, he’d take the train into the city. In his retirement to rural Tennessee from New York, he continued to buy from B&H and relied on their huge selection of papers, film, and chemicals to keep his hobby going.

In 1968 my Dad introduced me to photography with a Polaroid Swinger. Then in 1970, I got my first 35mm. It was a Mamiya Sekkor 1000DTL. I ran so much film through it, I wore out the film advance sprockets. My next camera, a used Nikon F, also came from B&H, as I remember.

I now own a Nikon Df, the last gift from my parents before my mom passed away, and I recently purchased the D850. My introduction to digital world has been through my father and the knowledgeable staff and wide selection of supplies, equipment and accessories at B&H. You’ll find your experience with them to be professional and pleasant. Good news for the grandkids...

by Dr John Quest

BHPhotoVideoProAudio is an easy way to order from a great supplier of film & photo gear, but SO annoying to use. EVERY TIME YOU OPEN BHPhotoVideoProAudio , there’s a warning page that pops up, EVERY TIME. If you are researching a product or considering several products to buy and going back and forth between a browser and BHPhotoVideoProAudio, EVERY SINGLE TIME YOU GO BACK TO BHPhotoVideoProAudio, THE WARNING PAGE POPS UP!!!! EVERY TIME!!!!!! It could be the one about COVID19 or how they are closed on Saturdays or... I DON’T NEED TO SEE THE SAME WARNING POP UP 8 TIMES IN ONE HOUR!!!!!!!!!!!!
(I’ve sent B&H this same request 5 times in the past, they don’t seem to care).

by SoulCycler

B&H does everything right. A great UI (User Interface) organized and laid out allowing users to easily intuit were everything is. Combine this with great product assortment, prices, customer service, free expedited shipping, price matching and omni-channel marketing, B&H delivers what every modern business should with an app. This translates to a great UX (User Experience) and higher traction / conversions. Note: “Omni-Channel marketing”, in layman’s terms, is how B&H follows a user from device to desktop and intelligently offers product content that’s both relevant and current to their interests regardless of website or app they may be using. Bravo and job well done!

by Mr.MooreSince79

Well this is my second time ordering from B&H. Based on the first order I’m giving them this rating because of the prompt and professional courtesy I’ve experienced. I order a device from them that when I purchased was one price and literally the next day the price dropped. Needless to say I wasn’t to pleased about it. The customer service rep assured me that they would take care of me and they did. They gave me back the difference. My package arrived quickly in a secure box and my device was in perfect working order. Since then I’ve been a returning customer and will continue to be.

by Much Multani

i have been dealing with this store for many years, in fact since they moved from down town location to uptown current location. They have developed into a premier dealer in the big apple. They provide unparalleled customer service with the aim to please you and make sure the customer gets what he really needs. No question asked exchange/ return has earned them consumer loyalty. All round product information, extensive choice, classes to improve the skills are added services which are greatly appreciated. Competitive pricing assures you that you donot have to search arround and buy with confidence!

by Mac1236

B&H has never failed me. It’s my go-to store for lots of Pro Sound gear, and they are rarely out of stock on what I need. The website is one of the best in any business; it’s extremely easy to find what you want, you get good descriptions, and they always make suggestions for related items that may be helpful. This last feature has reminded me many times of things I had either forgotten I needed, or hadn’t thought about in the first place! It’s a great idea to have this feature. Overall it’s an excellent shop with loads of gear at competitive prices. This is why I keep coming back.

by Abu Simbel 2

Bought a Nikon D850 which was on back order since I placed my order. Finally it was shipped to me, via FedEx, while I was out of the country. The delivery required a signature, so I asked FedEx to hold it at a store near me but they would only hold it for five days, two days short of my return to the USA. I contacted FedEx by email and by phone and they wouldn’t budge, and they strongly refused to extend the hold even for 1 day. I emailed B&H customer service, and they were very prompt in their response, and they contacted my local office manager and managed to extend the hold for another five days!! I will pick up my camera tomorrow, thanks to the awesome people at B&H customer service

by Lief Yip

Nice app overall. There is only one big issue that drives me nuts. When I receive a request looking for a tripod head. They were going to tell me which camera and which lens and also accessories on the camera. However, it will not be accurate. Let’s say I am looking for a head can support 30lbs, I have to check also everything between 30-50 lbs. If it is possible to group them up, it will be awesome. And even whenever I am opening BHPhotoVideoProAudio on Saturday more than three times. Is that possible to remove the notification about the store and check out hours? Those people know the rules

by Chriscotterman

Just keeps getting better. BHPhotoVideoProAudio is very cool!! I order a lot from B&H. I’ve been a customer for over 35 years and use to shop in the crazy small and cutthroat counter ordering (take no prisoners😆) original store in NYC. Now, after the beautiful store and dramatically improving their customer service both online and in the store I can’t wait to place orders, knowing they will always take care of their customers.

Honestly, B&H never seems to never miss a beat. I now find ordering via BHPhotoVideoProAudio even easier (in some situations) than on the web. Which is amazing. Because their website is literally one of the best merchant websites - period!

Can’t imagine a world without B&H!🤣 I couldn’t be in business without them😎!

by YouEnvyMySS

I've had BHPhotoVideoProAudio installed for all of 30 minutes and I'm not impressed. I just placed a large order via phone a few hours ago. I downloaded BHPhotoVideoProAudio to track it and likely buy more stuff. Logged into APP using web ID. NO ORDER STATUS. Odd. I have an email confirmation. Oh, wait. I used a different email on the phone when ordering. Ok, let's log out of BHPhotoVideoProAudio and register/login with the email used on the phone. Could not find a way to log out! I had to exit and close BHPhotoVideoProAudio . After registering and logging in with the 2nd email used when I phone-ordered. I go looking for my order. NO ORDER STATUS! odd. Where,s my stuff?

So off I go to buy more stuff, a camera shoulder bag. Filter by Nikon... That's cool... Lets add more filter criteria... Ooops! Made a mistake... Ok, let's simply clear all filter criteria... NOPE. Close app and start again... Once I did so, I started browsing my list. Guess what? NO DESCRIPTIONS displayed in the list of displayed items.

I spent more time screwing around with the UI than I did buying anything. Oh, that reminds me! There's no means to add a default credit card and shipping address...

Like I said at the beginning: not up to B and H Standards

by Mikangel0193

B&H has fantastic customer service, sales, and used item selections.

However BHPhotoVideoProAudio has never been up to par with using the website. While the website shows you pricing and how much an item is discounted and what percentage your savings are, BHPhotoVideoProAudio is inconsistent with when it displays that detailed information if at all. Also, after one of the recent updates BHPhotoVideoProAudio does not let you sort products in order of cost/price when browsing. Lastly, sometimes BHPhotoVideoProAudio is buggy in updating the items in your cart with the website.

Other than that, you can pretty much do everything you can on the website. As always, B&H is my favorite retail store.

by Ach194

Update: (-4 stars) BHPhotoVideoProAudio recently caused stress when it showed both of my boxes as delivered but if you look on the website (B&H) it shows one box not delivered. I’m also having issues tracking the orders when clicking through your order status on the front page. I only get it to work by going into my account and then looking at recent orders but even that is no good when it gives you the wrong info.

The store has always been one of the best and BHPhotoVideoProAudio is now following in those footsteps. Sorting and filtering is fantastic and I can quickly see my options. This is unlike some other sites that give you a handful of options leaving you to sift through hundreds of products. Well done!

by Mzahrte

Love the store, love the selections, love the service. But BHPhotoVideoProAudio has an irritating deficiency...every time I leave BHPhotoVideoProAudio , it resets. While it will retain the last search string, as well as those searches previously, it won’t retain any filtering. For example, I’m searching for IP surveillance cameras. I’m able to search by brand name, and then filter by 8-12 different categories. I find a camera that might work, so I leave BHPhotoVideoProAudio to search the camera model to see if there are any reviews available from 3rd party sources. When I get back to the B&H app, it’s reset to the home screen and all my filtering is gone.

by Iluv2shoot

I have been a customer for 15 years and more than just buying products I rely on the professionalism of the staff and sometimes I make a special trip into the store and walk out without buying anything. This is after spending an hour in the store talking to many of the staff.
A wonderful new addition is the tech area in the corner of the store and the guys there are extremely. Each department has a staff member that is focused on their particular products and they know their products very well and how they perform. I always rely on their recommendation before I make a purchase.

by @Havs

I placed yet another order today with B&H, this for Fujifilm Neopan Acros 100, which I was pleased to see was back in stock!

I’ve order numerous times from B&H, from MacBooks to film, to digital SLRs for personal and work use, to darkroom chemicals and many accessories. Over the years, I have never been disappointed nor unsatisfied with the website, customer support and prompt communication regarding my orders. All items are properly packaged and timely shipping has been spot on.

I will continue to use B&H for all photo needs, and look forward to visiting the store in NY in the future.

by Khud Gabbar

Best in business. Recently i had minor issue with my new camera on 31st day after the purchase and policy is for 30 days with any issues. I called and explained the issue Without wasting anytime he said No Worries will take of the issue. Now that’s what i call Customer service. No wonder i have been doing business with b&h. Keep up the good work and stay blessed. The entire team was very helpful in answering all my questions before i make my final choice on dslr.