Contact Stocktwits Support

by Wolftig

I've noticed since 3 months or so ago, whatever updates they did caused the app to use an insane amount of cellular data. Not sure if it's the streaming ads or some other aspects of the app, but it's literally consuming hundreds of MB's everytime I switch to use the app. So after using it several times, 1 GB of cell data would be consumed. This makes it unusable except when on wifi. I've emailed to report this but haven't gotten a reply, nor have I seen improvement from the app.

Another weird thing is the app has recently been literally heating up my iPhone (11 Pro Max) when I use it. My phone heats up noticeably after using the app for a bit. And as soon as I close the app, my phone cools back down so I'm sure it's due to the stocktwits app. What in the heck is it doing that it's stressing the phone processor that much?

UPDATE: Couple months and few app version updates later, and the above issues still have NOT been addressed, even though their developers have been "looking into it". I've since read more reviews with the same problems. It uses ridiculous amount of cell data, making it unusable. And even if you were on wifi, you can't use it for long because it overheats the phone like a grill and drains battery

by JNC1986

I am part of a new crypto that launched in early November. As I understand it Stocktwits pulls its chart data from other sources (like Coinmarketcap) in order to display the asset’s chart in their app. From the beginning, Stocktwits pegged the wrong crypto’s chart (BRG vs BRG.X) so the incorrect/misleading chart has been displayed on the board for going on 2 months now. The symbols are very similar so it’s an honest mistake, however the delay (or refusal, or ineptitude?) to make the fix is unacceptable. Countless people on the board have asked every which way for Stocktwits to make the fix and we have received everything from complete silence to a canned “We’re aware” response. I am not a coder but I can’t imagine this is a difficult fix. It is very disappointing to see Stocktwits can’t or won’t rectify an error for such a long period of time and their “customer service” might as well be an auto-reply. The platform is for investors and speculators to research assets, and this error is legitimately misleading people since the chart is the very first thing they see!

by A. Savage 34

I was told that I couldn’t have an individual account and an account for my business that has everything to do with stock trading. I made a post on my business account ASavageMethod and BOOM…just like that I was blocked out of that account permanently. I did not advertise, I include my site link, yes absolutely it’s my content, but what I posted was stock information on predictions of Lows and Highs for the day on 10+ stocks. I gave it away for free so others could at least use it or look and compare to what actually happens. Nothing about that was an Ad…I was contributing to the community, helping others with my Data that I put together and had a link in the post of where they could go to find the information if they wanted to. I didn’t spit any sales pitch at all.
Anyways, that site is and always has been full of blatant Ad bots and spamming but apparently they don’t care much about that. I demanded they remove my business account name and profile from their website and keep only the records they need offsite…I have yet to see them comply with that.