Contact TouchBanking Support

by Battack

App is behind the times for many reasons. It freezes up all the time, has slow updates. Doesn't show pending transactions or loan details. Has very limited functionality, no features such as statements and account maintenance, and customized links and no Touch ID. It also doesn't offer any promos and banners like the other mobile apps do. I wish they would clean up the app and put the links on a tab like all of the other mobile apps do. Obviously the developer hasn't seen any other mobile banking apps. The company who makes this app is all about money, so instead of loading the app with functionality features such as seeing your pending transactions, or when your loan payment is actually due they focus on their money making products/services that they make a profit from such as "pop money" and "credit sense". It would be nice if they focused more on the consumer than their bottom line. I just wish apple had an option for negative stars because this app doesn't even deserve one star. This is by far the worse app I have used period, so save your time and use you check book register because it is more technologically advanced than this app.

by Joker Loco 562

This app is so messed up. Half the button aka shortcuts don’t work. Touch ID doesn’t work for touch banking. Your password that you created no longer works and it’s been the only password you have used this whole time. No support no access to your account. Is this even a real bank. I feel like I got scammed to open an account. This is a fake account it seems to me. Customer service doesn’t exist. Seriously give them a call for your self. Alhambra credit union. Such a fake bank. Not real at all. Just a hole in the wall bank with no real systems. If you don’t have access to your account or money they just robbed you. Not only your password won’t work anymore. Your PIN number at the atm don’t work either. When they need to reset it their systems are having issues and been 2 months and no fix yet. How am I supposed to bank with them? I wouldn’t be surprised if I walked in the branch and it was an empty building today. Fake bank fake bank.

by Xbhawk

After moving my accounts from Bank of America to a smaller bank in my community I downloaded this app for my online banking. I wasn’t expecting much but it is just straight up awful. The UI is clunky and feels extremely bare-bones and outdated…. no function to view check images in the app - in 2022? The app also seems to be unable to tell the difference between pending and posted transactions, which is a huge issue for me; it’ll show every new transaction as posted instantly yet give me both “total” and “available” balances, leaving me to do the math manually to make sure the amount is right. Regularly refuses to let me log in as well, citing either maintenance or unspecified errors depending on the day. If I didn’t care so much about keeping my money local, I’d leave the bank just on the fact that they use this app alone.