Chegg Study - Homework Help Reviews

Chegg is super helpful but not a possibility for many college students. It gets very real when you have to decide if you want to eat or get homework help. It would be nice if college students who sign up with a .edu email could have 3 people on an account (“family plan”) can pay $5 each for the subscription each month. I am currently writing this as I got locked out of my account for using a vpn (I also travel a lot and use my account in different places). I also regularly use my account on a few devices at once and it won’t let me use it anymore. I don’t know how willing they are to help but I assume lots of the people working for chegg were once college students with very limited funds who would have loved to have this resource. It is sad that limiting funds can be the difference between academic success and failure. I have a calculus test this Friday and now I’m not sure what I am going to do, I have gotten used to studying with chegg. I would really appreciate some help with this :(
UPDATE: the developers respond very nicely to the reviews saying that they can help if we email chegg support, I emailed them months ago and I NEVER GOT A RESPONSE. This company only cares to look good in the reviews but they will not actually help you💗

CheggStudy or “the software company” helpful, but they got somehow frustrating software on their app for smart devices. For example, I paid for the subscription on my iPhone over the safari browser and the log in from CheggStudy itself, but when I logged in from my laptop as well after that. And a screen message showed up which saying “you can only log in from two devices for each bill circle (each month)” “Do you want to register this device?” Asking me. And I went a head and clicked Yes since I know this is my second device (the iPhone and laptop). But then asked me which device you want to remove or swap for this moth?! There was three option on my laptop screen (laptop - iOS device - Phoenix .... something like that which was CheggStudy on my iPhone) so I removed the third one mistakenly and couldn’t use CheggStudy on my phone again which is the only side that allows to take screenshots and pictures of the stuff you want!!! So why?! Want only two devices in this case? Or you just count the safari browser on the same iPhone another device??
This is a bad software !!!

Had an on again off again Chegg subscription for probably 3 years and it has been a life saver for some of my more difficult courses especially Cal 3 and DiffEQ, however I have been charged several times after having cancelled my subscription. I was charged a month after my semester had ended having thought I had paused my subscription so I called Chegg and spent a decent amount of time on the phone with a rep. I was unable to get my money back for that month even though I hadn’t used any of the recourses but they did show me how to end my subscription which I was able to do, or so I thought. Fast forward a month later after not even having CheggStudy downloaded I see a pending charge in my bank app for Chegg study. Two charges of $15 for a college student goes a long way especially when I’m stretching to pay my bills, I know $30 isn’t really that much of a set back but I actually had to skip a couple meals until my next paycheck was able to come in bc I had a car payment and rent lol. Chegg has proved to be very useful in the past but I will be looking to other resources in the future. Besides this flaw, CheggStudy is excellent and can help you do anything from get all of your homework answers without doing any work to getting a tutor session with some Q&A, but cheat at your own expense because knowledge is power but I guess so is a 4.0✌🏻

The recent update has made this site/app completely useless, it makes you pick only two devices to use the site on, which is ridiculous especially if you are trying to access the site on a computer in your school library. Then, after you have registered your two devices that Chegg claims they allow, it still will block you from accessing the site for no reason...none. Additionally, if you have CheggStudy installed on your phone you can only use CheggStudy , it will block you from using the website if you go to look up a question in you search engine (like google) on your phone even though the phone is a registered device. CheggStudy also has less answered questions than the internet version does, I tried using CheggStudy only to find out that the internet version has better answers, but I wasn’t allowed to remove CheggStudy and only use the internet, since i registered my phone while i still had CheggStudy installed the representatives told me I had to wait until the end of the month to switch devices...EVEN THOUGH IM THE ONE PAYING FOR THEIR SERVICES AND COULD PROVE MY IDENTITY. When I called the customer service line for assistance I was on hold for well over 15 minutes and when I finally was able to speak with someone they hung up on me after I expressed my frustration with their product. Overall, not a good update I was a huge fan of Chegg until this last semester which made me switch to course hero.

I would give a 5 star if it weren’t for some issues I’m having with the device limit that exists with the subscription. I have my laptop and my iPhone registered as my 2 devices. However, on my phone, if I use a different browser than usual to pull up Chegg, it thinks that it is another device when it is actually the same iPhone. My main problem with this is that sometimes I use the Chegg app, sometimes I use a web browser, and sometimes I use Socratic - which takes a photo of the question and inputs it into the search for me. Between all of these, Chegg thinks I am using a different device even though I am not, which really slows down my study process.

To branch off of this, I highly suggest that a camera option be added into the Chegg app. This way, instead of having to type in long questions, the user can just take a picture of a question and Chegg inputs it that way. This would eliminate the issue of using a different app, Socratic, entirely, thus also (almost) eliminating the aforementioned device limit issue.

Aside from that issue, Chegg is extremely useful. However, as a poor college student, $15 a month isn’t worth such a glaring issue with the device limit. I hope it can be fixed soon.

Most people who use chegg aren’t dumb enough to share their account because they know they’ll get banned for it. I just got that message for the second time in 3 weeks and got banned for 48 hours after only using my account on two devices (my phone and laptop). I was told this could’ve been caused because I was not allowing cookies, which isn’t true, both devices have cookies enabled. This new system has caused nothing but trouble and for $15 a month I would expect a lot more out of this. If we are paying for questions and are limited to only 20 per month, when we get a wrong answer something needs to be done about that because it’s a waste of a question and in my 3 years of having CheggStudy I’ve never had a second person come to answer after the first one. Thankfully, the second employee I talked to today in customer service was helpful and got my account back but as of right now that’s about all the good I can say. Figure out a better way to realize who’s actually sharing accounts because whatever you’re doing right now is clearly not working and it’s costing people a lot of money. At this point it is a practically a scam by doing this to people (mostly already poor college students) and then charging them to subscribe again. I really hope to see a change in this before the new year. Until then, it will remain a 1 Star.

It is a very helpful tool for when you get stuck on questions but the reason it doesn’t get 5 stars is because on CheggStudy you are not able to post a comments. As someone who owns multiple devices I must say I absolutely HATE how we are only allowed 2 registered devices. For instance, say I post a question on CheggStudy and I have a question for the person who kindly took on my question, I am unable to may any comment and must go to a web browser to just make a comment, very inconvenient.. along with that I have CheggStudy on my iPad and my laptop registered as my 2 devices for the service, I recently came home for break and left my laptop at my apartment since it is an inconvenient to bring to and from my apartment and we are on break and the homework I have on break is material I am able to do on my iPad. But since my laptop is back at my apartment I had to use the web browser to log into Chegg just to post my comment which I then had to register the iPad again to the service and waste my monthly device swap which they only give you 1 swap for each month. I would like for them to at least update CheggStudy to where we can see comments and write comments just like the web version.

During this very difficult times, when I’m working full time and try to homeschool two kids at night and during weekends, this horrible company deactivated my account with no justification. They did it on Friday night accusing me of sharing my account. I pay my fees automatically and have only used their books (not even their tutors). They have no evidence for such claims and they added too much stress. I still get rude notes from them as if they were doing me a favor. It took them 48 hours (which I have paid for) to give me access to the books; I called them minutes after I was notified and someone claimed they were going to fix my issue faster than 48 hours. When I called the next day, they were closed. I did nothing wrong, they kept my money and they still accuse me. This is why I need to write this review because what they did to CheggStudy appears to be flawed and certainly does not value the customer.

I’ve subscribed to Chegg multiple times now. They always manage to convince me to subscribe when I’m desperate for help with a class that’s killing me, and every time I think “This couldn’t possibly be as bad as I remember” and every time I’m proven wrong. It’s so much worse. You pay $14 dollars for an app that constantly fights you on things as simple as logging in. I always spend at least 10 minutes trying to put in my information while it spits error after error at me “wE eNcoUntEreD aN eRroR, pLeAsE tRy aGaiN LatEr” until sometimes I just flat out give up on signing in. On the off chance I do manage to get logged in, it then hits me with “It seems you’ve signed in with a new device. You’re only allowed two devices, you can swap devices once per month” despite using THE SAME DEVICE AS ALWAYS TO LOGIN. And if I’ve already used up my one swap per month? Ohhhohohoho well then that’s too bad. I guess you won’t get to use the service you payed $14 for this month. I just had to chat with the helpline to cancel my account because it wouldn’t even let me login to cancel my account myself. Chegg never ceases to make me want to scream profanities while I slam my head against a hard surface hoping it’ll bring me to unconsciousness so I don’t have to deal with the soul sucking system that is their website. Please, save yourself.

Shocked at the high rating. I was subscribed to Mathway, which Chegg recently bought. Mathway is one of the biggest reasons I have a 97 in algebra. It saves a running log of previously entered questions so you can simply scroll up and see past problems. It also has the VITAL “steps” feature where you simply click “steps” and it breaks down the answer into tiny pieces so you can really understand how they got the answer. This saved me from failing. $40 for a year. Worth twice that much. I signed up for “Chegg Study”, $20 MONTH (as of 2020), for a package of study products. One of those products is Math Solve. I thought Math Solver was Mathway because why buy Mathway and then not use it as part of the Chegg Study pack??? >> Math Solver might be cool if you don’t know any different. Like my first car, a broke-down heap. At 17 I thought it was the coolest thing in the world. Now that I’m older I drive a nice German car and can’t imagine driving that old AMC Concord again. Because I know what’s out there and I know I don’t have to drive a car where I’m afraid the wheels are literally going to fall off. Math Solver is the AMC Concord equivalent of online math help. Highly do NOT recommend because it’s overtly inferior to Mathway. Chegg, get it together. I recommend Mathway. Same company, (Chegg), radically different levels of suckage.

I love CheggStudy and the website. I’ve been using it for years to compensate for what I don’t learn in class or have trouble understanding. It is an amazing help and most of the questions I ask or search for (as an accounting major) are very helpful, but a good bit of them are not correct. This is understandable because we are all human and make mistakes (this is why the feedback and comments feature is so important). However, I am getting sick and tired of receiving an email once a month about “suspicious activity” on my account. I have always been the only one to use chegg, I just use it frequently because I learn by seeing someone else do it then doing it myself. I have had to wait for someone to review my account three or four times due to an overprotective security system. This prevents me from being able to use CheggStudy and website. I understand they are trying to prevent others from piggybacking on others accounts, but it is so frustrating have to reset my password and get in contact with a representative to earn my account back that only I was using on my two devices in the first place.

First off the answers are helpful but you still get charged for the question if it is answered incorrectly. For example, you post a question, it is answered within Cheggs timeline, but the answer is blatantly, obviously wrong and get downvoted. The question never actually gets answered correctly, Chegg never seems to look at those answers that are downvoted a lot, and the question is still charged toward your monthly limit. Why should we be charged when the answer is incorrect and Chegg is doing nothing to correct it?
The site also locks you out if it thinks you are using it too much. For example, if you don’t use it between semesters then log on again for the new semester it will probably lock you out in the first week for abnormal usage. It also has a device limit so if you’re using your laptop, phone, and tablet you have to pick which ones will be part of the account and half the time switching the devices in the system doesn’t even work or it takes 2 or 3 times to do it.
Chegg also gives all your info to your university.
Chegg just doesn’t care about their clients at all. It’s all about the money for them.

I downloaded chegg on my phone and then switched to my iPad to study. When I tried logging onto to chegg for a single assignment it kept giving me a notice saying that I was sharing my account and I would need to reset my password. This happened several times before I called customer service. After 30 minutes on hold I was told that this was a problem on the system and they would reset it for me. Tried logging on again and it said it would probably be deleting me for sharing my information and violating their user agreement. All of this took place over me trying to access three questions. CheggStudy was supposed to help me progress faster with my busy schedule and instead it has done nothing but waste my time and money. I would give no stars if I could. I want a refund due to the fact that I received nothing for this service.

Update: Chegg customer service did refund my money and though frustrating at least made it right with me. Hope this issue gets ironed out because I’m sure CheggStudy could be quite useful.

Chegg Is a very good app that helps me so much through my classes. Especially how the tutors break down each problem. The problem comes when I switch tabs on my own phone from the Chegg app. It tends to RESTRICT ME FROM SHARING MY ACCOUNT. At first I was simply confused for the misunderstanding and put in a form and within 5 minutes I was back on. After using it for some time they did the same thing. I went through the whole loop of chats and calls and got it unlocked. I’m on about my 6th time now! Chegg surely charged my subscription but had me blocked for 3 weeks only to be denied a refund numerous times. They will not give any type of credit or anything for the 3 weeks they had my account locked. Yesterday I unlocked it because I called them today they locked me once again! They are quicker to pull money out your account then to address any issues.

I used to be pleased with the service chegg provided. But there’s too many flaws to ignore now. Firstly, when I use chegg study and post a question they advertise the chegg study app. It says, “next time just snap a photo of your problem. No typing, no scanning, no explanation required.” Thats sounds great so I downloaded CheggStudy . Only problem is that more than half of the time, my questions get refunded because the solvers don’t want to answer questions where they can’t copy and paste the data from the problem. They always claim not enough information is provided. This is just false. All information is present. If I type exactly what was in the picture, they answer it. They just don’t like working off the photos. That problem hurts the service greatly. Secondly, I use a work computer and a home computer. With their 2 device limitation I cannot use CheggStudy anymore. Or one of the computers has got to go. I could see why they want to limit use, but they is actually just hurting paying customers. If they can fix these issues I would be happy to rate five stars and recommend. Currently I cannot.

Danger, Danger, I got Chegg before it was bought by another company or such. It was good until that happened, and then became for me bad Chegg practices. Purchased was an in-app subscription, which was not an in-app subscription. Changing platforms on my original set up not cool. I unsubscribed, still get billed. Tried to unsubscribe again, but can only find a pause subscription button. Unsubscribe is hidden so you can’t easily find it and so your card is going to be charged over and over again without a way to stop it because if they were being transparent, then I’d be able to find a big button to unsubscribe my subscription that works the time you select stop subscription. I feel so deceived. Each school dollar goes a long way, and to feel taken by bad Chegg practices is unforgivable. My personal opinion - stay away from CheggStudy because bad Chegg practices would have you subscribe to them directly instead of a safe customer experience called in-app Purchase through ITunes. And, wait until you hear the Developer’s response. Read it and was it not lame? They will say other, but I can’t tell. Tells you everything about bad Chegg billing practices.

Okay Chegg I get that you don’t want people to use/share their account with other people, but this is RIDICULOUS!!! I never shared my Chegg subscription with anyone! Yet I got locked out and restricted to use something I paid for! This is too much! Then I have to wait 48 hours for my account to be investigated, the hell is this? If someone pays for something you best believe they will USE it, especially if that person is a broke college student who just wants to study better and do well! Making it worse they restricted my account during the finals week. Y’all need to fix this nonsense because people will stop using your services if they’re being treated like this! If someone calls and tells you they didn’t share their account with anyone, lift the restriction and let them use their account! I feel like I’ve wasted my money and time using this service. Very very frustrating. I have to applaud your customer service for quick response but still lacking in the fixing and helping department. Stop this nonsense Chegg!!! Stop taking our money and locking us out on the service WE PAID FOR, especially when we never violated your terms and conditions. Very disappointed.

I signed up for chegg to help with this past semester of developmental psychology as my teacher wasn’t great at providing enough information for notes for when we took test. I looked up questions on the second test we took of the semester, in the “expert answers” someone answered the first 13 questions. I went by what was said on chegg and even changed three of my answers. Out of the 13 I got off chegg, I missed 7. This resulted in an 82 on the test. My last test, I had trouble because I missed a day of class so I looked to chegg for a few answers. I ended up missing 3 of the 5 t/f answers that were provided and if I had changed my answers for the first five questions to go by what was given on chegg, I would have missed every single answer. Both test I used chegg for I ended up with an 85 and an 82 and when I did it completely on my own I made a 92 and a 96. HOWEVER, Chegg saved my life when it came to the homework from the textbook. Great for answers out of the book, terrible for test.

I definitely agree with the previous comment. It is too expensive for college students. What I pay for this service is sometimes my grocery money when I go to the store. I like Chegg but they could have bundles or make it a bit more affordable. I’ve had this conversation with many of my friends in engineering because there are a bunch of students who do not have an account but who still know of Chegg. When I asked why, all of them agreed that they would subscribe to Chegg if it was more affordable. Chegg, I ask you, would you rather have 500 people from a university paying $15 (let’s say) or 5000 paying $5-$6. I’m not saying it should be $5 but it’s just a reference. They can triple the amount of money they make if not more. It would be more popular and widely used. I’m writing this as a senior industrial engineering student! I’ll graduate soon so this might not benefit me but I hope this review benefits your company and future students!

I will begin by saying, I really do appreciate the Chegg service. It has been incredibly helpful to me during my college education because it allows me to see how problems can be worked out and I use it to double check my work. However, I am incredibly frustrated with the service. I ONLY used Chegg on my iPad and every time I searched a question, Chegg forced me to log in and verify that it was me on the device even if I searched for it in the same browser 30 seconds earlier. I called customer service about this and they were helpful with instructing me to get the Chegg app and filling up my swaps again. HOWEVER, now, the responses on CheggStudy for questions are not as good as the web browser version and every single photo that is uploaded as an answer is blurry. I am not paying $15 a month for blurry photos and crappy results because Chegg wants us to use CheggStudy even though it does not compare to the web browser version at all. $15 a month for blurry pictures and I cant even see what the results are? Really?

Let me start by saying chegg is very helpful when you need answers. But the down fall is chegg needs to really update their app. I feel like their just collecting money and not really updating their app which they really need too. Today is my second time having my account suspended over something stupid. Saying I have suspicious account activity does it make sense to just suspend someone account in the middle of using the service. I am in college so I don’t get on the same computer everyday in the lab or I don’t use my laptop everyday. SUSPICIOUS ACTIVITY WOULD BE IF SOMEONE IS TRYING TO GET INTO MY ACCOUNT And PUTTING IN THE WRONG PASSWORD OVER AND OVER AGAIN. This really needs to be looked into because this is ridiculous and absolutely stupid and making CheggStudy not even worth having !!!!!! Since y’all are able to see multiple logins y’all should be able to see it’s in the same place and not on personal laptops . Get it together and use the money y’all are collecting from everyone to make changes !!!!!!

I wasn’t sure if paying 15 dollars for a app but let me tell you it’s seriously with it! I have no regrets about that at all chegg has seriously saved me and helped plenty with homework and other school assignments. It’s very simple to use and if you can’t find what you’re looking for just snap a pic and in a little while someone will have answered and helped you out. Recently I’ve had a difficult time understanding how to do my math because of the teacher I’ve gotten isn’t the best at explaining. But chegg has saved me from multiple headaches and really is great for any subject actually. I love it and will continue to use it and recommend it to all my friends and fellow struggling students.

Makes it so hard to cancel membership. I wanted to cancel my membership because I am no longer in school. No I don’t want to freeze my account I am taking easier classes next semester and no hard science classes so this service is no longer needed. You can’t cancel from CheggStudy and they make it very hard on the website to find where you cancel. I just got charged for another month that I’m not going to use because I can’t find out how to cancel my membership. When I go back to school, I would not purchase your service again because of this inconvenience, if I ever can cancel it. I know how to run a computer I know how to buy things online and cancel things. So I really shouldn’t have to reach out to customer service to be able to do a simple task like cancelling a memebership. So even if I go back to school, I don’t plan on using this again. Might of considered it if I ran into any issues with my classes next semester but you’ve lost by bussiness. I’ll take it somewhere else.

All and all Chegg is an 8 out of 10. I say that because a majority of the time you get the answer you need and the explanation that you need for your question. But there are some cases where the answer is wrong and you take the hit for it. Also you only get 20 questions per month, which is fine, but if there were a payment plan to have more questions per month ( possibly 30 for $20 month) that would be perfect for my situation.
PLEASE NOTE: chegg experts WILL NOT answer more than one question, so don’t post a question with 15 problems in it, because A) the expert will only answer one,B) when i look up that same question it says its answer but it’s not so I end up using one of mine, and C) if the answer is wrong PLEASE thumbs down. If you give an incorrect answer a thumbs up we will all think it’s correct. I think we all can see the snowball effect here.

+ My request:

Honestly, CheggStudy deserves 5 stars but I am only putting down three stars to get the attention of the developers to hopefully add this feature! I’d really like for you guys to add multitasking support with CheggStudy for iPad. I strictly use an iPad pro to do all things school and work related. The largest downside to using the Chegg study app is the lack of multitasking support. By multitasking support, I mean the ability to do split view or reduced split view. I like to use an app like Notability and use split view with a text book to get my work done. It is quite inconvenient when I have to switch out of a view entirely just to look at the Chegg study solutions. With multitasking support his app would be perfect!

+ Now for the rest of the review:

What Chegg provides to students is extremely valuable. Especially for the price they offer their service at. I’ve been in upper education for 5 years now and I’m going into my 6th and final one. I’ve been using Chegg on and off for these 5+ years. Chegg has truly been a GPA saver. Being in school is difficult enough but Chegg services helps with keeping those stress levels done. I used to have to go to all my professor’s office hours, request tutors, or search for hours to find online help. With Chegg I have peace of mind knowing that when I go to do my homework I’m able to get the appropriate help I need.

Navigation is clunky. Interface needs to be made more efficient to use. I don't like the bottom bar that pops up where I have to scroll left in right. It's just clunky unnecessary. If I wanted to skip from problem 1 to any problem 7 and after, I gotta swipe to find it when all the problems could just be listed in a side bar so the user can quickly locate the number they are looking for. The answers are sometimes in odd steps, where you again need to click up open up each step, which seems just again, unnecessary and clunky. Another thing is the photos often don't scale to the size of the page and you can't even see it... Even when you try to resize the browser screen you can't see the photo. Poor. Needs a lot of improvement... Especially when I pay $20 a month to use Chegg... If there are any other book answer websites that were more seamless and easy to use, please let me know so I can sign up?

Often times when I was searching to see if my homework question had been asked before, and there were no matching results, I would post a new question. Except, before it would let me finish posting it gave me a notification saying that there has already been a similar question asked-even after already searching for it with no results that matched. That was very frustrating and time consuming and happened on more than a handful of times. They also make it very difficult to unsubscribe.. CheggStudy says to log onto a desktop and go to their home page.. It says there should be a “pause/cancel subscription” button but there isn’t. Under frequently asked question it says that you have to call or chat their phone line to cancel your subscription. But, the chat and phone line have limited hours that you can call in.

Expect for the time one of my books were shipped separately instead of together other than that I haven't had any issues with the company since then. In addition, the help assistant on chegg gave me a discount it wasn't much but beggars can't be choosers. Something I would improve about CheggStudy is when refreshing the page and/or attempting to track an order it says oops something went wrong here. Another thing that should be done is an email notification about your order being delayed and/or shipped separate from the other orders. I appreciate the fact that Chegg support customer service and Twitter support are responsive at all times.

I bought a subscription and the money was taken out of my account and I had a receipt. Apple said I was active. Chegg said I was not. I called them, I emailed them, I contacted them on social media and ultimately kept getting the same response...I needed to get my refund from apple because there was nothing they could do, they are very aware this happens A LOT and they suggest you go to their direct website and buy the study membership there. After talking to Apple, they said they could clearly see I should be active and they had no ability to fix CheggStudy , that it was all on Chegg. Apple gave me a refund. I wasted money that I won’t see again for a week, I wasted over a two hours of valuable study time that I barely have and was SOL on my assignment that I thought I gave myself ample time for. Do yourself a favor and don’t waste your time or your money on this scam of a company trying to take advantage of students!

If you’re by chance reading this review before you try this service, look elsewhere for help. This service costs 15$ a month, which is absurd for college students, the primary focus of this service. What does that money get you? Not much. CheggStudy is buggy to a fault, since the hamburger menu is buggy to the point of it being useless. Also good luck logging in on more than one computer, because 9/10 times if you try and log in on a different device you’ll have to reset your password to stop “account sharing.” But even assuming you do jump through those hoops, the best part is that most of the “help” you receive is wrong. It’s not just a single subject or helper, I’ve gotten multiple questions wrong on various assignments after reaching out for help. Point of this is, if you really need help, go talk to your teacher/professor. You’ll get the right answers and it won’t cost you a penny

Chegg is great for asking questions and getting most of your questions answered, and explained. However, if you log into Chegg on you phone, iPad, computer, desktop, etc. Prepare to have your account suspended or even disabled. Chegg will suspend it for “violating” its rules, believing you are sharing your log in information with others. Mine is current suspended due to this, & I have issued a report back explaining that I log in with MY items. My luck, it was suspended after asking some questions I was needing the answers to TODAY. Oh well. Thankfully I also have Course Hero. If your looking for documents and labs/reports, use Course Hero. If your looking for questions and answers or even tutors. I would still recommend Chegg.