Contact Chegg Study Support

by Brokecollegekidzzz

The recent update has made this site/app completely useless, it makes you pick only two devices to use the site on, which is ridiculous especially if you are trying to access the site on a computer in your school library. Then, after you have registered your two devices that Chegg claims they allow, it still will block you from accessing the site for no reason...none. Additionally, if you have the app installed on your phone you can only use the app, it will block you from using the website if you go to look up a question in you search engine (like google) on your phone even though the phone is a registered device. The app also has less answered questions than the internet version does, I tried using the app only to find out that the internet version has better answers, but I wasn’t allowed to remove the app and only use the internet, since i registered my phone while i still had the app installed the representatives told me I had to wait until the end of the month to switch devices...EVEN THOUGH IM THE ONE PAYING FOR THEIR SERVICES AND COULD PROVE MY IDENTITY. When I called the customer service line for assistance I was on hold for well over 15 minutes and when I finally was able to speak with someone they hung up on me after I expressed my frustration with their product. Overall, not a good update I was a huge fan of Chegg until this last semester which made me switch to course hero.

by Professional Hockey Player

Most people who use chegg aren’t dumb enough to share their account because they know they’ll get banned for it. I just got that message for the second time in 3 weeks and got banned for 48 hours after only using my account on two devices (my phone and laptop). I was told this could’ve been caused because I was not allowing cookies, which isn’t true, both devices have cookies enabled. This new system has caused nothing but trouble and for $15 a month I would expect a lot more out of this. If we are paying for questions and are limited to only 20 per month, when we get a wrong answer something needs to be done about that because it’s a waste of a question and in my 3 years of having this app I’ve never had a second person come to answer after the first one. Thankfully, the second employee I talked to today in customer service was helpful and got my account back but as of right now that’s about all the good I can say. Figure out a better way to realize who’s actually sharing accounts because whatever you’re doing right now is clearly not working and it’s costing people a lot of money. At this point it is a practically a scam by doing this to people (mostly already poor college students) and then charging them to subscribe again. I really hope to see a change in this before the new year. Until then, it will remain a 1 Star.

by FernFellow

I’ve subscribed to Chegg multiple times now. They always manage to convince me to subscribe when I’m desperate for help with a class that’s killing me, and every time I think “This couldn’t possibly be as bad as I remember” and every time I’m proven wrong. It’s so much worse. You pay $14 dollars for an app that constantly fights you on things as simple as logging in. I always spend at least 10 minutes trying to put in my information while it spits error after error at me “wE eNcoUntEreD aN eRroR, pLeAsE tRy aGaiN LatEr” until sometimes I just flat out give up on signing in. On the off chance I do manage to get logged in, it then hits me with “It seems you’ve signed in with a new device. You’re only allowed two devices, you can swap devices once per month” despite using THE SAME DEVICE AS ALWAYS TO LOGIN. And if I’ve already used up my one swap per month? Ohhhohohoho well then that’s too bad. I guess you won’t get to use the service you payed $14 for this month. I just had to chat with the helpline to cancel my account because it wouldn’t even let me login to cancel my account myself. Chegg never ceases to make me want to scream profanities while I slam my head against a hard surface hoping it’ll bring me to unconsciousness so I don’t have to deal with the soul sucking system that is their website. Please, save yourself.